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LensablReviews 1,606

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
0 helpful votes
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Don't
January 2, 2021

There are certain medical items that should not be purchased on line.
Find a LICENSED professional and meet face to face for prescription lenses.

Date of experience: December 3, 2020
Florida
1 review
0 helpful votes
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Poor customer service
January 2, 2021

Is taking way too long to get my order.
Lensabl doesn't answer emails for days.
Still waiting for my order.

Date of experience: December 3, 2020
California
1 review
0 helpful votes
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The ordering process was really easy. Good instructions on the website. The price was excellent. My only complaint is that it took WAY longer than the 4-7 business days advertised on the website. My order took almost 3 weeks.

Date of experience: December 2, 2020
Texas
1 review
0 helpful votes
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Excellent service
December 2, 2020

I placed an order just before going out of town. The team accommodated my odd situation by sending the shipping box to an away from home address and the glasses back to the home address. Couldn't be happier with the level of service.

Date of experience: December 2, 2020
Canada
1 review
0 helpful votes
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Great service
December 2, 2020

The only reason I didn't give it a 5 is because I am from Canada, and due to the exchange rate it is expensive for Canadians. For US customers, 5 stars. Great custoner service, great quality, great product.

Date of experience: December 2, 2020
Massachusetts
1 review
0 helpful votes
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Great fit great layout for lense
December 1, 2020

Pro. They did a better job with a picture than my previous store that measured me in person.
Con... selection of styles is quite limited

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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I just received my new lens order, which was a correction to the original submission from two months ago. They are perfect. I'm very pleased.

This is the second pair of glasses that I've had Lensable fill the Rx for me. They do wonderful work, and my only disappointment is the lack of adequate communication. Sometimes communicating quickly is more important than delays in completing orders.

Date of experience: December 1, 2020
Georgia
1 review
0 helpful votes
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Unhappy with lenses
December 31, 2020

I am not pleased with the lenses I received. As soon as I put on my glasses, a very distinct glare appeared on the lens from a lamp in the room. For the price, these lenses should be coated with some anti-glare/anti-reflective coating. I can't wear these at night while I am driving as the glare is extremely distracting. I would like them redone with anti-glare coating or a full refund.

Date of experience: December 1, 2020
Pennsylvania
1 review
0 helpful votes
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New lenses
December 1, 2020

I had a wonderful experience with Lensabl. They were in constant communication with me regarding my frames. I am pleased with their service and my frames fit and look great!

Date of experience: December 1, 2020
Illinois
1 review
0 helpful votes
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Great
November 28, 2020

I like my new eyeglasses. They are so comfy, what is more, sometimes I even forget that I wear them.

Date of experience: November 28, 2020
Maryland
1 review
0 helpful votes
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Easy
November 26, 2020

The whole process was extremely easy and swift. I had a pair of dc Oakleys that needed lens updated (very expensive pair that I did not want to go to waste). My rx changes a lot because of keratoconus, so I'm glad that I found Lensabl. Possibly the only reason why I'm giving four stars is because it would not allow me to choose blue lens and transition lens (would of been great to have both). Also, I already have a pair of rx Nike glasses with transition and blue light, I feel like the blue light protection is stronger with my Nikes (not from Lensabl) vs my Lensabl Oakleys.

Date of experience: November 26, 2020
Texas
1 review
1 helpful vote
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Lensabl provided me with new eye prescription lenses to be inserted in my old frames. Initially, I was unable to see clearly with the new lenses. Things were blurry. I notified Lensabl of the fault. I was advised by a relative of mine to look through the glasses backwards. That exercise proved that the new lenses were manufactured and curved to fit my original frames inside out. Miraculously, I could see perfectly through my new glasses when I held them to my eyes backwards. The new lense curve needs to be inverted. Also, I want Lensabl to make sure I have a tri-fold no line vision pair of glasses that matches the eye doctor's prescription I provided.

Date of experience: November 25, 2020
Florida
2 reviews
0 helpful votes
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Easy!
November 24, 2020

Thanks for making this so easy. She process and the glasses came out great. I had so many reusable frames that this was perfect.

Date of experience: November 24, 2020
Florida
1 review
0 helpful votes
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My glasses look amazing!
November 24, 2020

My mom gave me an old pair of Dior frames that were hers from the 80s - I wanted to swap the lenses out to my prescription but was unable to find someone to do it locally. I found Lensabl online and the experience was a breeze. I uploaded my prescription, they mailed me a super protective box, I mailed them the glasses, and then they just mailed them back to me. The old frames even came with a nice carrying case, which is perfect because theyre kind of an odd shape. I was missing one of the numbers on prescription but the instructions on how to calculate it were super easy. I needed to change my address for the shipping, and that process was easy too. Was so happy to have such a positive experience with Lensabl. Excited to find more interesting vintage frames and have lenses put in. Thanks again!

Date of experience: November 24, 2020
Rhode Island
2 reviews
0 helpful votes
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Mixed Results
December 24, 2020

I finally got my sunglasses yesterday (11/23/20) in the mail. I noted it was sent Priority Mail (2day) on the 16th ( I believe). I also noted that my glasses were completed and ready for shipment for several days. This whole process began on 11/05/20. As far as the sunglasses, they are fine and I used them today. I was concerned because someone stole my other pair of Maui Jim Rx's last month and I have been using an old pair of Rx sunglasses with an old prescription. I understand that there is not much you can do about USPS, but it was way more aggravating than I had experienced with the sunglasses you did for me last year (In case you were wondering, the mirrored lenses are not great for driving for extended lengths of time I found.) That is precisely why I went with your company again!

Date of experience: November 24, 2020
Colorado
1 review
1 helpful vote
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Quick and easy, but distorted view
December 23, 2020

Everything was great until I received my glasses. I don't know what is wrong, but things tend to have a glare/aren't as crisp as my regular glasses with the same prescription and measurements. It's almost slightly nauseating. Quick service, but quality of lenses overall seems low

Date of experience: November 23, 2020
Florida
1 review
0 helpful votes
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Great
November 22, 2020

Got my glasses in the mail after about eight days and they are perfect.

Date of experience: November 22, 2020
Texas
1 review
0 helpful votes
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Quick 2-week turnaround, easy process!
November 21, 2020

Got my prescription renewed with their online eye vision test ($25) and sent in my frames for lens replacement on 11/4/20, got them back 11/20/20. They were able to replace frames on a pair of lab goggles, which can be tricky! Overall I'm very satisfied with Lensabl!

Date of experience: November 21, 2020
California
1 review
0 helpful votes
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Not worth it
December 19, 2020

Once my glasses finally came everything was perfect However; it took a while to receive my frames and my customer service experience was sub par. I would not order from here again and I wouldn't recommend this site/service to anyone else either.

Date of experience: November 19, 2020
Pennsylvania
1 review
0 helpful votes
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Poor Customer Service Experience
December 19, 2020

I have an eye condition that results in my prescription changing frequently. I ordered a lens replacement and the day after I mailed my frames, I found out my prescription had changed. I sent an email to customer service and asked if I could change the prescription for my order. The day after I emailed, I received a notification that my frames were received. After that notification, I received a response from customer service that they could not change the prescription. I made the request before they even received my frames. I explained in a response to customer service that I knew my request was received by them before they had my frames and questioned why it couldn't be changed. The only option offered to me was to purchase ANOTHER set of lenses with a 25% discount. Basically, I would pay 175% for the correct lenses. I declined and now have glasses that are not right. I would not have an issue expect that I know my request was made before my order was started. It was a waste of my money.

Date of experience: November 19, 2020