LensablReviews 1,606

I ordered new glasses because my old frames broke. I have used Lensabl before to get prescription lenses for my sunglasses and was very pleased. The new glasses I received recently is a different story. They are bifocals and I love the look of the frames and they are perfect for my nearsightedness, but they are a disaster for reading up close - especially while using the computer. The up close prescription has to be incorrect because when I put on my broken glasses (with the same prescription I submitted to Lensabl), it is a very difficult to see. In other words, I can't wear the new glasses.

I sent my frames to be fitted with my Rx and add a bi-focal component for reading and the returned product looks like something from the '70s, possibly 1870's. I can't use the glasses because there is so much distortion it is disorienting. I contacted customer service and they told me that they made what I ordered and that I should have chosen progressive lenses instead of bifocals. They offered a 25% discount to let them remake them. I have no faith that the re-do will yield good results. The lens is thick even though my Rx is weak and so is the reading glass portion of it.

You get what you pay for and if you want to throw $150 in the toilet Lensable is a good alternative and will save water too.

Pricing and process was first rate: good price, easy order entry, shipping to/from with no problems
More than one day customer service response frustrating when trying to manage order.
Order status never seems to get updated; on last update customer service rep said "3 - 5 days" until shipment. Next day I received the shipment confirmation. Status on website never seemed to change from "We're working on it".
"Anti-fogging" lens--NOT

If you're not in hurry and don't need predictability on when you'll get your glasses back I can recommend Lensabl

I placed an order to have new prescription lenses placed on some frames I own. I shipped the frames and provided a copy of my prescription online (Order *******). I placed my order on Nov 4th and it wasn't until Nov 24th when I contacted a rep for a follow-up on my order that I was made aware that my order was awaiting PD measurements - which was frustrating in of itself. When I went back and looked at my confirmation e-mail I realized the request for PD measurements was indeed requested there, but you have to scroll all the way to the bottom of the email to see it. When I first received the email I took a quick glance at my address and payment amount and moved on. If these measurements are needed then that should be listed near the top where it's clear to see. Nonetheless, I supplied these measurements by sending a photo the very same day. For the next several days I kept checking on my order status online only to find the same generic message of "6 days before your item is shipped". After a few back and forth e-mails with a rep, I was finally given a link for tracking the package but the link was broken. In the end, I was very pleased with the finished product but it took over a month for the glasses to arrive after I mailed them out! I wanted these glasses for Christmas photos my family and I were taking together which is why I sent the glasses so early. Because of the incredible delay, I was unable to use these frames for my photos which was extremely disappointing. Again, the quality of work was very good, but had I known how long the wait would have been - not to mention the terrible communication - I would have gone with a different company.

The amber transition lenses are beautiful, process is very convenient. Status updates and shipping estimate accuracy could be improved.

I've used lensabl to replace lenses several times in the past. Always had an ok experience. This November I shipped in another pair of glasses. It's now late December and the website has been telling me that they will ship in 6 business days for almost 3 weeks now.

Customer service is not helpful and has not followed up with any information even though I've emailed them 3 times to get an ETA. I'm really disappointed and am planning to use another service next time or someone local because the long wait and lack of follow up is pretty crazy. The lenses are expensive for what they are (they tack on high fees for coatings, finished edges, warranty, etc), but I was ok with it when they were responsive and shipping stuff quickly. Being stuck in "6 business day" limbo for several weeks is not acceptable.

The Lenses I have received do not fit into the Frames.
They drop off too easily.
They are useless.
I would like you to process the refund.

So far my glasses have taken longer than they estimated to make. After finally getting in touch with them after about a week and a half they said it would take another 6 days to complete the glasses. Now it's been a month and they still haven't shipped. Just hoping they don't mess up my glasses

I ordered new prescription Bose glasses. The first set of lens created were not acceptable and did not pass internal inspection. I was not notified at all. I repeatedly inquired about this and finally found out that in fact they had started over. It if been almost a month since I received my glasses. When they got here the Rx was wrong. After my experiences I wanted to just have a refund and kept being told that is not possible and still have not had resolution. I will report this to the BBB and also to Bose as they referred me to lensable and it is important they know about these experiences as it reflects on them as well.