LensablReviews 1,606

First, the delivery was not in the 6 business day window that was promised.

Second, although the prescription is very good, the focal point for the reading lense (progressive lenses) is WAY to low in the lense. I must tilt my head very awkwardly to read, making them uncomfortable and practically unusable.

Third, they came with black marks on the lenses I assume for assembly?

I would like to return them.

Excellent. I was very happy with the website design and UI. It does feel like a boutique optical experience. Providing only lenses is a great service since people are attached to their frames and they know they fit. Very happy with the price on Hi-index lenses, on the turnaround, and the lovely box they came back in. (On a specific note, I would make it very clear on the website that with a +6.50 and up prescription you need Hi-Index 1.74 otherwise, the lenses stick out of the frames no matter how thick your frames are.)

Not having a phone number is probably a good thing for you but what could have been a two-minute clarification on an order update turned out an endless string of emails.

Even though we were dealing with difficult delays, I am satisfied with the final outcome.
I had asked you to send me a box for my eyeglasses. After a considerable wait, I asked you to send me a new one. When that finally arrived, I sent my glasses. I followed up several times, asking when my glasses would be produced and delivered. Eventually your customer service people told me they did not know which glasses were mine because I did not include a shipping order or something like that. I thought I had followed your instructions on how to start the process, but who knows what happened? Finally, after many weeks of waiting, you sent my eyeglasses. I am very happy with them.

I bought the first pair of progressive lens replacements as my prescription had changed and not many companies can do Silhouette rimless lens replacement. The vision was not right when I received them and I was asked to return them and they were re-done and sent back to me and worked just fine. It turns out that the PD measurement was not correct which had caused the problem and this is the measurement from the 'credit card' photos that are used. I then sent another pair and had those lenses replaced with the digital high-end progressives and they used the exiting PD measurements. These came back perfect first time. So I'm super happy with both replacements and the digital progressives are very good indeed. I would just suggest you may want to have your optician measure your PD, especially for progressive lenses, and upload that part of the prescription. If I had one request it would be for some sort of chat ability for support rather than everything by emails.

Item as described, as in excellent execution. Perfect.

Took a lot longer to receive than I anticipated. Also, they originally said it was delivered 20 days prior. When I contacted them and said it was never delivered I then received a delivery notification saying it was just shipped the day after that. They never sent it is more like it. Took a really really long time. Quality didn't disappoint though.

I had them throw on a prescription on some stoggles for my practice. Almost no point now. Will only use them for about a month before my vaccine now. Overall they were reasonably responsive though. Not a bad company. Probably just messed up shipping.

Over the last on-line Black Friday I got a deal on a bose frames Alta, so during the purchase process. I was offered a Prescription option through lensabl. Intrigued so I checked it out and followed the instructions providing a current eye prescription and performing the credit card photo for pupil distance, and completed the order, 3 weeks later. Yesterday I received the glasses and I love these. The glasses have clear lens and came with the sun glass pieces separately. At first I thought I ordered sun glasses, then I wore them outside. Doh, they are transitions and change in the sun, yay, the Bose sound system is great and I like the poindexter look these wonderful glasses. The Prescription is spot on perfect. Thank you
Sincerely:
George Gooch

I am impressed with the great quality of the lenses; I wear progressives and was a little apprehensive when I placed my order, despite glowing recommendations from my friends. Turns out I didn't need to worry: helpful customer service, quick turnaround, the process was uncomplicated and... I can see again!

I used Lensabl to replace the scratched lenses in my favorite pair of sunglasses. I am Asian with a very flat nose bridge, so finding a plastic pair of sunglasses with no nosepiece is very difficult. Most sunglasses come with an adjustable nosepiece that gets caught in my hair or are very heavy. I found sunglasses that fit well, were lightweight, and never slid down my nose after multi-hour bike rides in the middle of summer. But then I dropped the glasses on a hike and scratched the lenses. I repurchased the same model but the design had changed. LensCrafters quoted me $270 to replace the lenses. After spending months looking for a suitable replacement pair of sunglasses or a reasonable lens replacement quote, I decided to try Lensable. I'm so pleased with these lenses. My favorite pair of sunglasses look great and are still lightweight. I was very concerned with the weight because after a few hours sunglasses can get heavy and irritate my nose and slide down (especially if I'm outside and sweating!). These replacement lenses haven't changed the weight of my sunglasses. I'm so happy to have my sunglasses back, and I didn't even have to go to a store.

They also return my old scratched lenses too. Shipping was very quick too.