On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered prescription sunglasses through Detour. Fairly quick turnaround. Prescription and fit are just fine. Reasonable price.
At 1.67 high index, these are the thickest lenses I have ever experienced. This was a rimless lens for a frame I had sent in and it is incredibly thick. I have a thinner lens with a full frame with 1.74 high index lenses with the same exact prescription and it is totally different. The thickness of what I was sent back doesn't make sense as this 1.67 high index is supposed to be the second thinnest lens. This is by far the worst experience and biggest waste of money. I'm sorry to have to write this review but I will never wear these glasses now and they are as good as ruined. They are almost triple the size of the original lenses that were sent with frames I provided, absolutely unacceptable.
Love my new goodr prescription sunglasses! All the greatness of Goodrs and I can take a break from my contacts.
I have always loved goodr sunglasses. They always stayed in place no matter what I was doing. I recently found out goodr now offers prescription sunglasses. I was super excited to try them since my current glasses never stay in place when I'm outside sweating. I was a bit worried that the weight of prescription lenses would be too heavy to hold them in place like non-prescription goodr sunglasses. My concern was for nothing. I'm thrilled to report these glasses stay in place no matter what! I love them! Summers in Wisconsin are hot and very humid. Doesn't matter to these glasses! They stay exactly where I want them. You have a lifetime customer in me. Thank you!
I had a special request in addition to the new lens order and I was very pleased with the effort on Lensabl's part to fulfil my request. It was all done exceeding my expectations.
The lenses are great, thank you. I will use this service again, soon, for my computer glasses.
The only issue was the time it took to deliver the empty box in which to send in my old glasses.
I love my goodr glasses so much and was skeptical about a company able to also add a good prescription lens to goodr frames. Announcement! They can. Company was wonderful to work with and answered every question.
Do not send expensive glasses to these people. I sent them Persol 714sm. The lenses easily pop out as Persol send you two sets. They broke my glasses lens supposedly from popping the lens out. Then they shipped them back to me broken and when I asked to be compensated for the broken lens or have it replace the customer service agent stated that in their policy it states some lenses may get broken and they are not liable. Lol my toddle could have popped those lens out don't send nice things to these people. Also the quality of lens is just not as clear as lens crafters I don't know what it is. Overall extremely dissatisfied especially when I gave them the opportunity to make it right
Ive used other online glasses firms, but the focal points always seem "off". After uploading a few photos holding a credit card, they were able to get me the fit I need without ever seeing me or trying on glasses. It was very cool. They helped me send in my smart glasses frames in, and I had the new lenses installed professionally in about two weeks. My local optical retailers take that long. Great experience - Highly recommended.
I bought these for my daughter and I thought it was that she was not used to them, but now we believe that something is not quite right with the prescription. Maybe a number was read incorrectly. I am bummed because I had a lot of frames I wanted to send in and these were the test case. :(
Placed order in late June for prescription lenses in my own frames. Shipped the frames to Lensabl on July 9 after receiving their box. Have followed up twice asking for order updates, both times they replied saying my order would be ready in "3-5 business days" - it's now August 21 and I still haven't heard that the order has shipped. I think they lost my frames. So disappointing that I have to chase them like this just to get resolution.
They could not do the glasses I sent them. The replacement product was not correct. Shipping was very slow. This is the third time I have used this company and the first two experiences were great but this was awful. I will not be using them again.
The description said they were reading glasses and sunglasses. What did I actually get? Just reading glasses. So, blocking the sun half as much as promised is apparently considered good enough? On top of that, I paid extra for shipping, and it still arrived four weeks late. Not to mention, I had to chase them down asking, "Where's my order?" Zero stars would be more than generous, but of course, I was forced to pick at least one.
Ran me in circles. Very expensive Meta Ray-Ban glasses with prescription lenses with progression 1/4 inch misplaced. Wanted me to "pop" out $600 lens to send back to see them before they remake. Wanted me to go to some unrelated store, to put in blanks. I suggested they make right send them, I will get unrelated optician to swap. NO MUST SEND FIRST. ( no respect or trust) I am now working with Ray—Ban and sending the junk lens for refund.
This is my third pair of glasses with Lensabl. The turn around time was quick and I am very statisfied with the product.
My frame was lost and no one reached out till I asked. It is impossible to speak with some one on the phone. I have been promised a replacement but as of now I have lost all faith. I will consider twice before trying them next time - if at all
My order was cancelled but was not informed why! Very disappointed.
I had to send my original order back as there was several issues with the lenses and PD. 2nd time is better, but still not correct. This may be convenient and seem like a cheap way to get a good pair of glasses, but you truly get what you pay for. These may be the worst lenses I have ever had in my life and while customer service is responsive, they cant fix the issue and will not offer a refund.
The lenses just aren't right. Y vision is a little off. I don't think the prescription was done correctly. I won't be ordering again.
I placed an order July 28th, and it's now August 7th. Besides the initial order confirmation, Lensabl has sent no updates on order status or anticipated ship date. I ordered specialty contacts that do have variable ship times, but every other vendor has advised on expected availability. 3 stars because I'm disappointed but confident this will be resolved well!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I truly apologize for the delay and inconvenience. We regret that the frame was lost, but we have ordered a brand new replacement frame, and refunded the cost of the lenses. We don't have phone support agents, but we have been extremely responsive via email.