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LensablReviews 6,217

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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Favorite frames updated!
July 17, 2024

I loved my experience! The ordering process was simple. I was warned that my vintage ray ban's were so old they might break - I elected to go ahead and THEY CAME OUT FINE!

Date of experience: July 7, 2024
New York
3 reviews
0 helpful votes
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Very professional lens replacement
July 17, 2024
Updated review

I had a pair of prescription glasses in a very expensive frame which I could no longer use. I now needed a very nice pair of non-prescription sunglasses. I sent in my Gucci frames with the request for this modification. After several weeks I received my order back. Excellent workmanship and the sunglasses I now have are perfect. The wait for the order was a bit long, but I am very satisfied with the result!

Date of experience: July 7, 2024

Easy to understand website and services
June 12, 2024
Previous review

Easy to understand website and services. Easy to place order.

Date of experience: June 2, 2024
Missouri
1 review
0 helpful votes
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Very happy!
July 17, 2024

I had a pair of frames I needed lenses in, and your company provided that service.

Date of experience: July 7, 2024
Illinois
1 review
0 helpful votes
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Good experience
July 16, 2024

Overall they did a good job. Took a bit. Maybe 3-4 weeks, but overall went well.

Date of experience: July 6, 2024
Missouri
1 review
0 helpful votes
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Confusing ordering process with Goodr
July 16, 2024

I thought I was ordering prescription sunglasses because I clicked the prescription sunglasses button. It turns out ordered clear lenses despite clicking the sunglasses button. The company would only offer a 25 % discount. Maybe this is user error, but would have appreciated at least splitting the difference.

Date of experience: July 6, 2024
California
1 review
1 helpful vote
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I sent a pair of sunglasses with a broken lens to them, I even paid extra for them to "match" the lens color. After about a month of waiting they came WITH TWO DIFFERENT lens colors. I mean like what?! On top of that the one lens they replaced has a permanent white mark in the middle. When I contacted them for a refund they refused and said I could send them back. Look, you guys did a terrible job I would never send anything back for you to ruin it more. All I would like is to have my money back for your terrible job

Date of experience: June 20, 2024
Iowa
1 review
0 helpful votes
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Customer Service is great!
June 26, 2024
Updated review

My lenses needed to be redone. Customer Service was great in getting the process done.

Date of experience: June 16, 2024

Struggled with process
April 17, 2024
Previous review

Struggled with process- not as user friendly as I would have liked. Hopefully I did it right.

Date of experience: April 7, 2024
New Mexico
2 reviews
0 helpful votes
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Lensabl A Great Place To Buy Eye Glasses Of All Kinds
June 26, 2024
Updated review

I needed to buy some more prescription eye glasses after a recent eye exam. I thought of sending in prescription glasses I bought on Lensabl's sight before. I thought I would increase my number of prescription glasses, and buy new glasses. I tried buying duplicate glasses I bought before. I found these glasses were discontinued, and Lensabl had an even larger selection of the style I was looking for. I completed my purchase, and in less than two weeks my new prescription glasses were under my mail box. The process was so simple, and I ended up with two beautiful pair of custom prescription eye glasses I would have difficulty buying anywhere else. Thank You Lensabl!

Date of experience: June 16, 2024

I really enjoy using Lensabl to buy my custom prescription...
April 30, 2024
Previous review

I really enjoy using Lensabl to buy my custom prescription lenses. Lensabl gets the job done right the first time.

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
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Very communicative and a pleasure doing business with. Very pleased with my new lenses!

Date of experience: June 16, 2024
California
1 review
0 helpful votes
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Pay for my review
June 26, 2024

Very sharp lenses and good deal on fast shipping. Because I like my own frames. I am not going to keep writing just to fulfill your 50 character bull$#*!.

Date of experience: June 16, 2024
Florida
2 reviews
1 helpful vote
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Good but always an email explaining a delay
June 25, 2024
Updated review

I received my glasses but only a site jabber email for review instead of a follow up email asking if everything is OK with the order. One of my lenses has a slight defect that's not in my line of vision but don't know how to contact anyone regarding that

Date of experience: June 15, 2024

Unexpectedly Delighted
October 17, 2021
Previous review

With all the bad experiences I've had with online eyeglasses, I decided to try one last time because I was using my own frames.
My glasses came back flawless and prescription perfect! I just sent in my 3rd order and am now a customer for life.

Date of experience: October 17, 2021
California
1 review
0 helpful votes
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I ordered prescription sunglasses and while the lens were thicker than I expected (but I have a strong prescription), they fit well and my vision is sharp. The online tracking steps went from the 7-10 business day lab processing and skipped many steps to the glasses are being shipped, so that was a bit off for tracking but otherwise they came in a reasonable time.

Date of experience: June 14, 2024
Massachusetts
1 review
0 helpful votes
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Fast and Smooth
June 24, 2024

Worked on my glasses fast and sent out even faster than expected.

Date of experience: June 14, 2024
California
1 review
0 helpful votes
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Very satified
June 23, 2024

Happy with the final product! I now will look for other fun frames and have confidence I'll be happy with my glasses! So thilled I found this company I will definitely use them again.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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Not much communication
June 23, 2024

I am happy with the lenses, but there was not much communication after I placed the order, until the order was shipped.

Date of experience: June 13, 2024
Illinois
2 reviews
0 helpful votes
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Finally Rx sunglasses at an affordable price
June 23, 2024
Updated review

Process was simple, easy and streamlined. Purchased progressive sunglasses, still trying to figure out if correct for me as far as invisible line where RX changes.

Date of experience: June 13, 2024

Easy to order, great pricing
May 30, 2024
Previous review

Easy to order, great pricing

Date of experience: May 20, 2024
Alaska
1 review
0 helpful votes
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I wasn't sure about using a source other than my optometrist, but the cost difference was too tempting. Boy am I glad I trusted Lensabl! My new prescription sunglasses are perfect and I got to use the frames I love (Goodr). Easy online experience and much less expensive.

Date of experience: June 13, 2024
Mississippi
1 review
0 helpful votes
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Good fit and function
June 23, 2024

Ordered them for sports activities in the heat and also for a back up pair. Perfect for both

Date of experience: June 13, 2024
Arkansas
1 review
0 helpful votes
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Good
June 23, 2024

I love my sunglasses! They are so helpful yet still are sunglasses and look cool!

Date of experience: June 13, 2024
Oregon
1 review
0 helpful votes
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Amazing!🤩
June 23, 2024

Easy peeezy!amazing!………………………………………………………………….😊😊😊😊🤩🤩🤩

Date of experience: June 13, 2024