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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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I loved my experience! The ordering process was simple. I was warned that my vintage ray ban's were so old they might break - I elected to go ahead and THEY CAME OUT FINE!
I had a pair of prescription glasses in a very expensive frame which I could no longer use. I now needed a very nice pair of non-prescription sunglasses. I sent in my Gucci frames with the request for this modification. After several weeks I received my order back. Excellent workmanship and the sunglasses I now have are perfect. The wait for the order was a bit long, but I am very satisfied with the result!
Easy to understand website and services. Easy to place order.
I had a pair of frames I needed lenses in, and your company provided that service.
Overall they did a good job. Took a bit. Maybe 3-4 weeks, but overall went well.
I thought I was ordering prescription sunglasses because I clicked the prescription sunglasses button. It turns out ordered clear lenses despite clicking the sunglasses button. The company would only offer a 25 % discount. Maybe this is user error, but would have appreciated at least splitting the difference.
I sent a pair of sunglasses with a broken lens to them, I even paid extra for them to "match" the lens color. After about a month of waiting they came WITH TWO DIFFERENT lens colors. I mean like what?! On top of that the one lens they replaced has a permanent white mark in the middle. When I contacted them for a refund they refused and said I could send them back. Look, you guys did a terrible job I would never send anything back for you to ruin it more. All I would like is to have my money back for your terrible job
My lenses needed to be redone. Customer Service was great in getting the process done.
Struggled with process- not as user friendly as I would have liked. Hopefully I did it right.
I needed to buy some more prescription eye glasses after a recent eye exam. I thought of sending in prescription glasses I bought on Lensabl's sight before. I thought I would increase my number of prescription glasses, and buy new glasses. I tried buying duplicate glasses I bought before. I found these glasses were discontinued, and Lensabl had an even larger selection of the style I was looking for. I completed my purchase, and in less than two weeks my new prescription glasses were under my mail box. The process was so simple, and I ended up with two beautiful pair of custom prescription eye glasses I would have difficulty buying anywhere else. Thank You Lensabl!
I really enjoy using Lensabl to buy my custom prescription lenses. Lensabl gets the job done right the first time.
Very communicative and a pleasure doing business with. Very pleased with my new lenses!
Very sharp lenses and good deal on fast shipping. Because I like my own frames. I am not going to keep writing just to fulfill your 50 character bull$#*!.
I received my glasses but only a site jabber email for review instead of a follow up email asking if everything is OK with the order. One of my lenses has a slight defect that's not in my line of vision but don't know how to contact anyone regarding that
With all the bad experiences I've had with online eyeglasses, I decided to try one last time because I was using my own frames.
My glasses came back flawless and prescription perfect! I just sent in my 3rd order and am now a customer for life.
I ordered prescription sunglasses and while the lens were thicker than I expected (but I have a strong prescription), they fit well and my vision is sharp. The online tracking steps went from the 7-10 business day lab processing and skipped many steps to the glasses are being shipped, so that was a bit off for tracking but otherwise they came in a reasonable time.
Worked on my glasses fast and sent out even faster than expected.
Happy with the final product! I now will look for other fun frames and have confidence I'll be happy with my glasses! So thilled I found this company I will definitely use them again.
I am happy with the lenses, but there was not much communication after I placed the order, until the order was shipped.
Process was simple, easy and streamlined. Purchased progressive sunglasses, still trying to figure out if correct for me as far as invisible line where RX changes.
I wasn't sure about using a source other than my optometrist, but the cost difference was too tempting. Boy am I glad I trusted Lensabl! My new prescription sunglasses are perfect and I got to use the frames I love (Goodr). Easy online experience and much less expensive.
Ordered them for sports activities in the heat and also for a back up pair. Perfect for both
I love my sunglasses! They are so helpful yet still are sunglasses and look cool!
Easy peeezy!amazing!………………………………………………………………….😊😊😊😊🤩🤩🤩
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!