business logo of Lensabl

LensablReviews 6,217

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


+347
How would you rate Lensabl?
grey star
grey star
grey star
grey star
grey star

Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
577
This company does not typically respond to reviews

Instant Feedback

6,537 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Pamela T.
Unfollow Pamela T.
Share Review
Report Review

Happy to see the Good is offering prescription sunglasses. I wish that they offered more styles though :)

Date of experience: July 21, 2024
California
1 review
0 helpful votes
Follow Rex D.
Unfollow Rex D.
Share Review
Report Review

Good glasses
July 30, 2024

After initial order confirmation I received no communication regarding the requested shipping box for over a week so I didn't know whether it was in progress or not, but other than that it was satisfactory.

Date of experience: July 20, 2024
Wisconsin
3 reviews
0 helpful votes
Follow Edward M.
Unfollow Edward M.
Share Review
Report Review

Great job!
July 30, 2024
Updated review

Overall was very easy to ship my frames, sit back, and wait for them to be fabricated and shipped back.

Date of experience: July 20, 2024

Love it so so much
July 2, 2024
Previous review

Love it so so much

Date of experience: June 22, 2024
Florida
1 review
0 helpful votes
Follow Holly D.
Unfollow Holly D.
Share Review
Report Review

Supreme quality!
July 28, 2024
Updated review

Love the goodr option for prescription lenses this is my 2nd pair since Jan wanted a spare pair for work!

Date of experience: July 18, 2024

Easy simple purchase quality!
June 26, 2024
Previous review

Easy simple purchase quality! This is my second pair.

Date of experience: June 16, 2024
California
1 review
0 helpful votes
Follow Christine A.
Unfollow Christine A.
Share Review
Report Review

I have gotten non stop compliments about my RX GoodR sunglasses! The process was so easy! Selected my sunglasses, input my RX, and in a few weeks I got my shades and they are so lightweight! I will definitely purchase again from GoodR and Lensable. Thank you!

Date of experience: July 18, 2024
New York
1 review
0 helpful votes
Follow Shannon K.
Unfollow Shannon K.
Share Review
Report Review

Love them!
July 28, 2024
Updated review

The Internet interface is super easy to use and my new lenses are awesome.

Date of experience: July 18, 2024

Super easy to complete order on my phone
March 12, 2023
Previous review

Super easy to complete order on my phone.

Date of experience: March 12, 2023
Florida
1 review
0 helpful votes
Follow Stephanie U.
Unfollow Stephanie U.
Share Review
Report Review

Perfection!
July 27, 2024

Could not ask for better service. Reusing the many frames I already own while my prescription changes often, is saving me a lot of money. Turn around is very quick.

Date of experience: July 17, 2024
Missouri
2 reviews
0 helpful votes
Follow Robin D.
Unfollow Robin D.
Share Review
Report Review

It took a little longer to get my prescription sunglasses, but it was worth the wait. I love the color and the prescription is almost spot on.

Date of experience: July 17, 2024
Georgia
1 review
0 helpful votes
Follow A K.
Unfollow A K.
Share Review
Report Review

Go for it!
July 27, 2024

The service was efficient and fast! My measurements are slightly off, the prescription is not as low as I would like in my lenses.

Date of experience: July 17, 2024
Texas
1 review
0 helpful votes
Follow Paul Q.
Unfollow Paul Q.
Share Review
Report Review

A+++++++++++++
July 26, 2024

I just got both my orders back for some updated lenses and WOW! They are perfect.

You have a new customer for life! Easy process, great service and I can't say enough good things about my experience

A++++++++++++

Date of experience: July 16, 2024
Kentucky
1 review
0 helpful votes
Follow Jill K.
Unfollow Jill K.
Share Review
Report Review

They're fine
July 26, 2024

The process was relatively easy, and the price was cheaper than a local shop, But, if you have lineless bifocals, I would opt for the local shop. My new glasses are fine, but I don't see out of them as well as with my other pair. Someone ordering single vision might have a better experience. Also, finding a place to have them fitted to my face is an issue I didn't consider.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
Follow Jenny K.
Unfollow Jenny K.
Share Review
Report Review

I had a pair of Tiffany Frames with Transition lens. When I developed a scratch in one of the lenses, I was bummed. I received my frames with new lenses, and the new Transitions lenses respond the same way my previous ones did. It's very exciting to only have one pair of glasses for everything.

Date of experience: July 16, 2024
Louisiana
1 review
0 helpful votes
Follow Rex W.
Unfollow Rex W.
Share Review
Report Review

Great all around.
July 25, 2024

This is a wonderful service. Super easy, reasonably priced and excellent results.

Date of experience: July 15, 2024
California
1 review
0 helpful votes
Follow Ross A.
Unfollow Ross A.
Share Review
Report Review

Saved money
July 25, 2024

I saved significant money using to this service. They sent a confirmation when they got my frames.

Date of experience: July 15, 2024
California
1 review
0 helpful votes
Follow Alora J.
Unfollow Alora J.
Share Review
Report Review

Very happy with my lenses!
July 25, 2024

Was very easy to order and I got the frames back fast. Also had someone follow up to make sure my prescription was correct.

Date of experience: July 15, 2024
California
1 review
0 helpful votes
Follow patrick I.
Unfollow patrick I.
Share Review
Report Review

Fine
July 24, 2024

Fairly seamless. The help was responsive and timely. The site was pretty user friendly

Date of experience: July 14, 2024
California
1 review
0 helpful votes
Follow Rolando D.
Unfollow Rolando D.
Share Review
Report Review

Good
July 23, 2024
Updated review

Very good experience and shipping process. Will recommend

Date of experience: July 13, 2024

Easy process
July 7, 2024
Previous review

Easy process

Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Share Review
Report Review

Great service
July 23, 2024
Updated review

I had some difficulty completing the order but the staff was most helpful. The glasses with their new lenses are wonderful.

Date of experience: July 13, 2024

No system glitches which have hindered my shopping...
June 18, 2024
Previous review

No system glitches which have hindered my shopping elsewhere.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
Follow Bobbie P.
Unfollow Bobbie P.
Share Review
Report Review

Easy
July 23, 2024

The whole process is easy and less expensive than going to my optician.

Date of experience: July 13, 2024
Illinois
1 review
0 helpful votes
Follow Steven H.
Unfollow Steven H.
Share Review
Report Review

Mixed review
July 23, 2024

I placed an order for two glasses to be relented, I canceled one and they sent the first one back to me. I canceled the second pair after waiting three weeks they sent that back to me and refunded the money, but I didn't get the set Glasses with new lenses. So I had to redo the order and send it back to them and after two months I finally got my glasses.

Date of experience: July 13, 2024