On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Happy to see the Good is offering prescription sunglasses. I wish that they offered more styles though :)
After initial order confirmation I received no communication regarding the requested shipping box for over a week so I didn't know whether it was in progress or not, but other than that it was satisfactory.
Overall was very easy to ship my frames, sit back, and wait for them to be fabricated and shipped back.
Love the goodr option for prescription lenses this is my 2nd pair since Jan wanted a spare pair for work!
Easy simple purchase quality! This is my second pair.
I have gotten non stop compliments about my RX GoodR sunglasses! The process was so easy! Selected my sunglasses, input my RX, and in a few weeks I got my shades and they are so lightweight! I will definitely purchase again from GoodR and Lensable. Thank you!
The Internet interface is super easy to use and my new lenses are awesome.
Super easy to complete order on my phone.
Could not ask for better service. Reusing the many frames I already own while my prescription changes often, is saving me a lot of money. Turn around is very quick.
It took a little longer to get my prescription sunglasses, but it was worth the wait. I love the color and the prescription is almost spot on.
The service was efficient and fast! My measurements are slightly off, the prescription is not as low as I would like in my lenses.
I just got both my orders back for some updated lenses and WOW! They are perfect.
You have a new customer for life! Easy process, great service and I can't say enough good things about my experience
A++++++++++++
The process was relatively easy, and the price was cheaper than a local shop, But, if you have lineless bifocals, I would opt for the local shop. My new glasses are fine, but I don't see out of them as well as with my other pair. Someone ordering single vision might have a better experience. Also, finding a place to have them fitted to my face is an issue I didn't consider.
I had a pair of Tiffany Frames with Transition lens. When I developed a scratch in one of the lenses, I was bummed. I received my frames with new lenses, and the new Transitions lenses respond the same way my previous ones did. It's very exciting to only have one pair of glasses for everything.
This is a wonderful service. Super easy, reasonably priced and excellent results.
I saved significant money using to this service. They sent a confirmation when they got my frames.
Was very easy to order and I got the frames back fast. Also had someone follow up to make sure my prescription was correct.
Fairly seamless. The help was responsive and timely. The site was pretty user friendly
Very good experience and shipping process. Will recommend
I had some difficulty completing the order but the staff was most helpful. The glasses with their new lenses are wonderful.
No system glitches which have hindered my shopping elsewhere.
I placed an order for two glasses to be relented, I canceled one and they sent the first one back to me. I canceled the second pair after waiting three weeks they sent that back to me and refunded the money, but I didn't get the set Glasses with new lenses. So I had to redo the order and send it back to them and after two months I finally got my glasses.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!