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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was super easy and customer service was great with email contacts.
My new glasses lenses are well made and the prescription is perfect
Attention to detail and good communication. Let me know how the process was going throughout the order of prescription lenses in my own frame.
I have vintage frames that only Lensabl will upgrade my perscription. Besides the perscription being perfect, the frames come back looking great.
Easy process and timely delivery. Would recommend and use this service again
Waited about a month for my first delivery. Status updates from Lensabl were scarce and inaccurate. When glasses arrived the Rx was wrong! Was discovered that I entered 5 instead of.5 for the OC value. No Rx checking process? Really?
Had to pay over $200 for a remake and wait almost a month for that pair. So, ended up paying over $600 and waiting over 2 months to get a new pair of lenses. Lesson learned. Never again. Next time I'll go to my local optometrist.
Finding the insurance part was difficult, but your product is really good! Finding the glasses that I wanted was easy
While I love that one of my favorite pairs of frames is now back in use once again, I wish that the process had gone much smoother. There is a definite lack of good communication, and the website design is very weak in the account area. It was nearly impossible to determine what stage my frames were in and when I might receive them, and I had no idea of any shipping details.
This is the second time I've ordered glasses through Lensabl. The quality is very good. I am wondering why there are dots on my lenses this time.
This is my second time getting lensabl lenses. Happy with results, process easy! Thanks.
I was not sure about the order status. The company I ordered through did not give confirmation so I was not sure if the order went through. I only realized it was processed when the glasses got here, a few months later. I am happy with the product. It just took a while.
No confirmation of receipt
no emails of progress…
not told it had been mailed back
All in all useless communication…
And really the transition lenses are "weak" not dark enough
So a poor product!
Awful. Took 7 attempts to get in an order
If you need us to sign up for an account first why not say so?
Did not understand what the premium m coatings did or why pay that much?
And what about pictures of the transition colors in finished lenses
Easy and would order again! Process was very quick and shipping was even faster for Rx!
We ordered the goodr Rx sunglasses for my daughter to wear running. She loves that there's an option to wear the same glasses as her teammates even though she needs a prescription. We would have loved more color options for the Rx, but she seems pretty happy with the flamingo pink!
Website was super easy to order glasses with the exact frames I wanted from a different company (goodr). Easily uploaded my prescription. Easily measured my face. Easily adjusted my address when I was going to be out of town. Received a great pair of glasses! I was honestly a bit skeptical, but it's been a great experience.
Easy to upload script, easy to view options!
My wife loves her progressive lens sunglasses. However, I was surprised that it took over a month to receive them. In fact, I had to chase customer support to find out that the lens had a defect which required a trip back to the lab. Reactive customer support is the worst kind - if this issue was in deed the case, a proactive email to me explaining the situation would have been beneficial and changed my experience.
Great and easy peasy ordering experience. First time using Lensabl and will def would be using them in the future.
So happy Goodr was able to offer sunglasses for my pre teen thru Lensabl. They are comfortable, cute and stylish.
The shipping was very fast and they also put the correct prescription in the glasses as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members