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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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I sent 2 frames one for non-prescription lenses and one with a prescription. I physically identified which frame for each order. I sent in photos for pupillary distance measurements wearing the correct frame for the prescription. Customer service sent an email requesting which frame for each order. I sent an email back providing which frame for each order. I received the frames exactly opposite of my directions. I reread my email to make sure it was not my mistake, but it was not.
Real easy to pick and choose lens that I wanted and I liked how convenient it is for me to ship my old glasses to them and back rather quick
Everything went pretty smoothly, and I got what I ordered in the expected time. One minor nitpick is I could see some shavings on the edges of my lenses. Overall, it was I positive experience.
My lenses arrived deformed... with an obvious bulge in the lens and unusable. I'm communicating with support now, and expect it will be resolved, but am honestly surprised they didn't just agree to have me ship them back to be redone. There is no way these are right.
I had gotten my glasses back with the lens I asked for and they work well. However I did not receive my original Costa lenses and Costa package/ glass case back.
No note stating my lens broke while removing them, was sent the wrong prescription, no one will respond to my complaint. I want my money back.
The lenses are lighter than I had imagined so I'm pretty disappointed. Wish there was a way to send them back and get the mirror polarizing lenses
I've used Lensabl before and have had great experiences with them. My most recent order wasn't quite right, and I'm hoping they'll be able to help me.
It was so simple to get my new lenses through Lensabl. And the lenses are truly awesome. Better than the ones I get through my optometrist. They are lightweight progressive lenses which provide perfect vision.
Great job on my progressive lens prescription for Bose Tenor frames!
I am waiting for a response about my recent purchase of lenses which are useless with a faulty optical focus.
Process for making in glasses was easy. The glasses took longer than expected before shipping quickly.
Disappointed with the anti-fog lenses. I work in a hospital and wanted glasses that would not fog up with my mask on. These lenses fogged up worse than my old lenses. Is there really an anti-fog coating or is it just the anti-fog cloth that came with it?
I had never used an online provider before but it was easier than I thought and turned out great. I had a difficult order with some Bose sports sunglasses prescription and although it took some time they got it right
I bought a pair of Stoggles and had them prescriptioned with Lensabl. The whole process was really easy. I got them back in about a week. I did notice that there was a little emblem on the lenses which I though was a defect so I emailed them. They got back to me in less than an hour telling me that because they're Z87 safety glasses they're required to have it. They don't impede your vision at all so it's totally fine.
I love it! I'll order another Bose Rondo shapes with different lenses.
My order kept getting delayed, I understand that covid is a thing so I don't care too much about that, but my right eye feels as though it is misaligned, not only does it look weird in the mirror, but I can barely see out of it.
I have been trying to get lenses put in a pair of vintage frames I found years ago. No optometrist that I took them too would even try!
Lensabl was able to take them in and add lenses in my current prescription! I can finally wear them out, and somehow they actually fit better too.
So excited!
I ordered the frames and lenses on Dec 2 and just received them today.
You don't provide any phone support.
It was always more then a few days and sometimes a week until I got any response.
Now that I got them. I got two sets of lenses and one doesn't even fit.
Ugh! Frustrating and terrible!
Please call me and get this right. This was not cheap and you can't even get it right
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!