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LensablReviews 6,232

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Minnesota
1 review
0 helpful votes
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Wrong lenses placed in the wrong frames
February 25, 2021

I sent 2 frames one for non-prescription lenses and one with a prescription. I physically identified which frame for each order. I sent in photos for pupillary distance measurements wearing the correct frame for the prescription. Customer service sent an email requesting which frame for each order. I sent an email back providing which frame for each order. I received the frames exactly opposite of my directions. I reread my email to make sure it was not my mistake, but it was not.

Date of experience: January 26, 2021
California
1 review
0 helpful votes
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My glasses look as new
January 25, 2021

Real easy to pick and choose lens that I wanted and I liked how convenient it is for me to ship my old glasses to them and back rather quick

Date of experience: January 25, 2021
Georgia
1 review
0 helpful votes
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Thumbs up!
January 25, 2021

Everything went pretty smoothly, and I got what I ordered in the expected time. One minor nitpick is I could see some shavings on the edges of my lenses. Overall, it was I positive experience.

Date of experience: January 25, 2021
Connecticut
1 review
0 helpful votes
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Deformed
February 24, 2021

My lenses arrived deformed... with an obvious bulge in the lens and unusable. I'm communicating with support now, and expect it will be resolved, but am honestly surprised they didn't just agree to have me ship them back to be redone. There is no way these are right.

Date of experience: January 25, 2021
Minnesota
1 review
0 helpful votes
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Costa
February 24, 2021

I had gotten my glasses back with the lens I asked for and they work well. However I did not receive my original Costa lenses and Costa package/ glass case back.

Date of experience: January 25, 2021
Florida
1 review
0 helpful votes
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Horrible customer service
May 5, 2021

No note stating my lens broke while removing them, was sent the wrong prescription, no one will respond to my complaint. I want my money back.

Date of experience: January 25, 2021
Utah
1 review
0 helpful votes
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Not what I expected
February 24, 2021

The lenses are lighter than I had imagined so I'm pretty disappointed. Wish there was a way to send them back and get the mirror polarizing lenses

Date of experience: January 25, 2021
New York
1 review
0 helpful votes
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The best!
February 26, 2021

Amazing! Just what I expected and more. I love the transition lenses

Date of experience: January 25, 2021
Virginia
2 reviews
0 helpful votes
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Lensabl Review
January 25, 2021

I've used Lensabl before and have had great experiences with them. My most recent order wasn't quite right, and I'm hoping they'll be able to help me.

Date of experience: January 25, 2021
Wisconsin
1 review
0 helpful votes
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New lenses
January 25, 2021

It was so simple to get my new lenses through Lensabl. And the lenses are truly awesome. Better than the ones I get through my optometrist. They are lightweight progressive lenses which provide perfect vision.

Date of experience: January 25, 2021
District of Columbia
1 review
0 helpful votes
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Great job!
January 25, 2021

Great job on my progressive lens prescription for Bose Tenor frames!

Date of experience: January 25, 2021
California
2 reviews
0 helpful votes
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Waiting on a response
February 23, 2021

I am waiting for a response about my recent purchase of lenses which are useless with a faulty optical focus.

Date of experience: January 24, 2021
Colorado
1 review
0 helpful votes
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Nice lenses
February 23, 2021

Process for making in glasses was easy. The glasses took longer than expected before shipping quickly.

Date of experience: January 24, 2021
Texas
1 review
0 helpful votes
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Anti-fog lenses still fog up
May 5, 2021

Disappointed with the anti-fog lenses. I work in a hospital and wanted glasses that would not fog up with my mask on. These lenses fogged up worse than my old lenses. Is there really an anti-fog coating or is it just the anti-fog cloth that came with it?

Date of experience: January 24, 2021
California
1 review
0 helpful votes
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Excellent
January 24, 2021

I had never used an online provider before but it was easier than I thought and turned out great. I had a difficult order with some Bose sports sunglasses prescription and although it took some time they got it right

Date of experience: January 24, 2021
California
1 review
0 helpful votes
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Quick and easy
February 24, 2021

I bought a pair of Stoggles and had them prescriptioned with Lensabl. The whole process was really easy. I got them back in about a week. I did notice that there was a little emblem on the lenses which I though was a defect so I emailed them. They got back to me in less than an hour telling me that because they're Z87 safety glasses they're required to have it. They don't impede your vision at all so it's totally fine.

Date of experience: January 23, 2021
California
1 review
0 helpful votes
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Lensabl has a good quality.
January 23, 2021

I love it! I'll order another Bose Rondo shapes with different lenses.

Date of experience: January 23, 2021
Virginia
1 review
0 helpful votes
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Right eye feels off
February 22, 2021

My order kept getting delayed, I understand that covid is a thing so I don't care too much about that, but my right eye feels as though it is misaligned, not only does it look weird in the mirror, but I can barely see out of it.

Date of experience: January 23, 2021
Michigan
1 review
0 helpful votes
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I have been trying to get lenses put in a pair of vintage frames I found years ago. No optometrist that I took them too would even try!
Lensabl was able to take them in and add lenses in my current prescription! I can finally wear them out, and somehow they actually fit better too.
So excited!

Date of experience: January 23, 2021
New York
1 review
0 helpful votes
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Terrible service
May 5, 2021

I ordered the frames and lenses on Dec 2 and just received them today.
You don't provide any phone support.
It was always more then a few days and sometimes a week until I got any response.
Now that I got them. I got two sets of lenses and one doesn't even fit.
Ugh! Frustrating and terrible!
Please call me and get this right. This was not cheap and you can't even get it right

Date of experience: January 23, 2021