Lensabl

This was the third pair of eyeglasses I repurposed by getting new lenses.
I've been satisfied each time, but the most recent took a bit longer than I expected.

Spent 1 hour discussing the options as well as the expected turnaround time including issues with shipping/production/etc. Due to lingering COVID staffing processes. Placed the order for 2 pairs of glasses, progressive and single vision both using my provided frames, on November 11,2022.

On December 6,2022 I received an email that stated,...unfortunately there was a rejection in the quality inspection, resulting in your lenses being put back into production. Usually this is caused by a blemish to the lenses during production (we create all lenses from scratch) which goes against our promise of delivering perfect lenses to you. We apologize for the slight delay. We have already restarted your lenses and are working to get them finished and shipped out as quickly as possible."

A slight delay of nearly 1 month from the order. That is Lensabl's acceptable definition of slight it seems.

I received my first shipment, yes first...read on...on December 6,2022. I tried on both pair of glasses and found they progressive set had the lenses upside down. Not backwards, just upside down. If I turned the glasses 180 degrees from how I would normally wear them, they worked just fine.

I returned the glasses and on December 26,2022.

There were a number of email, chat and phone conversations and for the sake of time, I will leave them out as this is already a lengthy review. Thank you for your time and I hope this helps others that take the time to read it.

The whole process was smooth and you just can't beat the price. The very same thing with 2 other major companies was going to cost me more than half of what lensabl costs. Decision maaaaade

I placed my lensabl order on april 17. I finally received my glasses on july 5. The months in between were filled with back and forth emails - lensabl lost my glasses in their lab (may 6-17), broke my frames (may 25), and had numerous delays in production from the time frames they predicted (i got very used to the phrase "3-4 business days!" over those months). Also I got so much email spam from them - can't describe the feeling of seeing I had an email from Lensabl, hoping it would finally be a positive update, and instead being crushed by a "sale" email again and again. The final problem (usps not providing a delivery slip) i can't actually blame on lensabl, but feels like a fitting end to this saga. Though i am happy with my current product after a day of use, i can't say i'm happy with the way the process worked, nor would i recommend this particular company to others.
I was so excited to see they had partnered with stoggles to help make prescription eye protection - as a health care worker, this was something i felt would be super beneficial! After my experience, though, i hope stoggles starts producing their own rx lenses or finds another partner. I was happy that lensabl was able to replace the frames they broke in production due to the stoggles partnership, but it was honestly the least they could do - and i wouldn't recommend sending anything vintage or with sentimental value lensabl's way!

Online ordering process was great. But the wait time was longer than expected. Now since they're the only place I know to get prescription lenses for bose frames, you have to deal with the wait time.

This was my first time using Lensabl for anything and it was overall a great experience! I did the online eye exam first, and that went great - the prescription was sent over very fast.
Then I ordered contacts and the process was simple and quick. The reason it's not 5-stars is because the communication was really lacking. After the order confirmation, it took several days for the order to get shipped out (there was no message saying the prescription had been approved). When I got the shipment notification, the email had no info! No carrier, no tracking number, no ETA for the package... the button to track it was also not linked to anything. When I logged into my account, the status didn't show shipped on one page, but did on another... and still no tracking info or ETA anywhere.
I did receive the contacts very quickly (yay!), but was completely in the dark about the status.
Overall, would recommend them as long as you trust that the product will arrive quickly, even if they don't tell you any details about the status.

My Juneteenth glasses are beautiful! Thank you! I found a pair of sunglasses that I had to get my prescription in. The care and precise detail is matchless.