Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very satisfied that lenses could be fitted to my choice of frame. A frame that I was already accustomed via sunglasses.
Initially I was completely satisfied and excited about my new lenses. They were perfect as far as the prescription goes. I was able to see clearly and comfortably. However, the SAME evening I got my glasses, I was wiping them and sure enough noticed a small scratch. I was devastated because I literally just got my new glasses that same day, but I also paid extra and upgraded to scratch resistant. Why is there a scratch THE SAME DAY when all I did was wear my glasses on my face?
I shipped in my favorite pair of sunglasses and they added my prescription lenses. They came in a timely manner and I am very happy with my purchse
Extremely disappointed. After 2 months waiting I received junk for my 500$! I can't focus, can't read. They are giving me headaches and dizziness. Scammers!
I love my glasses- nice and light even with a super high prescription.
I have several nice frames but prescription changed so happy to find lens replacement service
Great, easy, simple and that's what we want! Thanks for everything
I was told by my eye doctor that I couldn't get my prescription in the stoggles I purchased. I reached out to stoggles and they gave me lensabl info. They were able to put my prescription in my stoggles so I can have eye protection for work. They were fast and easy to communicate with. I plan to use them in the future!
I received an email from Jayme saying that my prescription was odd and they weren't sure how to proceed. She asked if I could send a copy of my prescription so they could make sure to get it right. After I sent the copy it was seeming to me to take a long time before I was getting my glasses, so I emailed Jayme and she let me know where I was in the process and she also let me know when they shipped. I appreciated her helping me.
I love lensbal and am a very loyal customer. This order, not so much. I paid to have the lenses changed after not having a lense reading. After going to an optical shop and having the frames measured for my sight, the frames and lenses that I recieved were way off. I left the country and was not able return them in the two week time frame. I guess I am stuck with them. A very expensive experience.
I ordered the Mermaid Abalone and wood sunglasses. I sent them in to Slyk's affiliate Lensable and uploaded my prescription online. Now I have crystal clear indoor glasses that magically become pink mirror sunglasses that adjust perfectly to bright light. They are amazing!
BLUF: Do not try to be cheap and order thick lenses if you are purchasing lenses for your Razor sunglasses. Get the thin lens.
Shipping and packaging was efficient.
I ordered prescription lenses for my Anzu Razor Sunglasses. I made a mistake and assumed Razor and Lensabl consulted with each other and that Lensabl knew the exact specifications of the lens that would best fit the frames. This was because Razor advertises discounts at lensibl for purchasing Razor bluetooth sunglasses. The lens were too thick for the frame and I could not return them because of policy and I agreed to accept the risk there would be discrepancies if I did not send the frames in. Customer service emailed and explained all of this but I was too stubborn and wanted to insert the lenses myself. After all, the frames were designed to pop lenses in and out...
I ordered my Bose alto through the website. I wasn't sure if ordered correctly because I did the prescription
I contacted customer service, not once but 3times with questions. I never received a response for my questions but a response that my order was shipped.
When you spend over $500 on glasses you would want to make sure order is correct.
But I loved the glasses that was ordered, but not the service.
I absolutely Love my Glasses! I had frames that I wanted Lensed. Single Vision with the basic standard AR coating… They are Perfect! The Total time from Order and Delivery was 2 weeks! I am Totally Thrilled with Lensable and Would definitely recommend to Others!
I was very impressed by the result. I thought i was going to get dissapointed but i was very wrong. Quality to the glass on the glasses is very rich and strong. The tint i received gets complimented alot on. I would order from here again! 10 out of 10.
1st time that I saw this lensabl in Google, I said to myself it looks like a trustworthy lens maker company and it is. I'm very happy... everyone is different.
My wife sent her sunglasses to Land Sabor for prescription lenses. After about a week they contacted her and said they broke the frames. They started over with new frames and broke the second pair. Then they said they would replace the sunglasses but we have yet to receive them even though they said they would send them and she would receive them in two business days. We would not recommend Lensable.
BUYER BEWARE! I sent my sunglasses in for mirrored prescription lenses on 05/07/21. I did not get them back until 07/02/21 and they were not mirrored. I had the most difficult time getting a hold of anyone in customer service throughout the entire ordeal. And 10 days later they have yet to respond about refunding me the upcharge for mirror coating. Take my advice, DO NOT USE THIS COMPANY!
Excellent service again! My second time getting replacement lenses for older frames I loved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members