About the Business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals. Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The process of ordering was great, the product is awesome, the price is competitive, and it arrived within 2.5 weeks.
First of all, the communication is horrible. The "live chat" is an odd lie where they actually just send an email when you try to chat. Why even pretend to have it? Questions went unanswered repeatedly. They far exceeded the time estimated to return the goggles, and glibly ignored inquiries as to status and why the delay. Problems with the measurements were not brought to my attention until far into the process, again with no explanation. Overall, a frustrating experience.
Not awesome experience. The process took far longer than I thought it would. When I inquired about where my glasses were I was told that there was a problem and they were still being worked on. I was not given any more information than that. I did not get them in time for what I needed them for. Disappointing experience
After several delays and $177.00 later... I received the glasses, but alas!
THEY ARE THE WRONG PRESCRIPTION. I can see better without them than with...
NOT HAPPY!
Second time Rx with Lensable. The lenses and experience worked out well. All done online… upload your Rx information, send them your frames, two weeks later they appear in your mailbox. Keep your box… when it is time for a new Rx… order online, print your label and send to Lensable. No fuss no muss.
This whole process was wonderful! Rhinna was absolutely wonderful to work with (via email) to answer all my questions. I only went to the Lansabl site to check out what they did and had to offer, needless to say, it was a sale! It may take a bit for my eyes to adjust to them, but I love my sunglasses! I would highly, highly recommend!
I didn't really know what to expect having used a different online contact site before that just failed, but man I am so glad I used Lensabl. I did the online Rx test and ordered contacts. I had my Rx within 24 hrs and after ordering my contacts they were at my house in less than 3 days - which is amazing for where I live. Will definitely continue to purchase from Lensabl.
This is the second pair of glasses I'd filled through Lensabl. Each time they came out perfectly, service was efficient and quick.
Wonderful experience. I got a box within the first week of the order. I sent my frames and then got them back a couple weeks later. Received them in a nice case and box! Prescription was right on too!
I have perscription Under Armour Battle wrap sun glasses that I use every day. They were scratched and the script was about 4 years old. A new pair was going to be around $450. They put new lenses in it for less than half that. Perfect! They are so crisp it took me a while to get used to them... but that's a good thing! Will do it again when needed!
After a month of waiting one of my orders came with the wrong prescription. I asked for a refund and no one has responded to me.
It was a good experience and a great pair of glasses. They are perfect and work to all specifications. But. They did a great job of notifying that my frames had arrived to them. After that it got quiet for weeks. I found a way to at least see when they had been mailed to the lab. But it was a search. Finally, an email that they were on their way. For some (me, I guess) communication is comfort. Maybe an email in the middle of the process to say « All is good » would sell the experience.
Everything was good, except for a hitch in the road. I have used Lensabl before, and was very pleased with the product, so I decided to purchase another set of lenses for my new frames. Moments after I made the order, I realized that the address was incorrect, so I sent a message to customer service to update my address. Customer service confirmed that my address was updated. Weeks went by, and I checked up on the order, only to find that the mailer box was sent to my old address. I messaged customer service about this and they wanted to charge me more money for a new box to be sent out, when it was really their error. It wasn't a lot of money, but the principle of customer service had been acknowledged, and left me a little upset as to why there was a delay in the box. Other than that, I mailed out my frames and received them with lenses to specification. I am happy with the overall product but hope that customer service can improve and have the capacity to do something simple like update an address way before shipping ever takes place.
One of worst delay that we been waiting for month to get glasses normally should get one week to get but otherwise glasses are great what we asked for we happy with it
I ordered progressives and I've sent them back twice because they aren't right (seeing double). The 1st time it took 5 weeks to get them back and they still weren't right. Now I have to send them back again. Very frustrating.
Great Service... the process I have to be completely honest was easy, I liked the tracking feature on the website, and despite taking a little longer than expected once I received my glasses I was very happy with the finished product.
I bought a pair of the bose tempo glasses and needed prescription lenses. No one local would do it. Bose recomended lensable and I'm glad they did. From ordering to sending out my frames then receiving the glasses I couldn't be happier. This is the way to go from now on.
I used lensabl to get Rx lenses put in my Stoggles safety glasses. It took several weeks to get my glasses back. I wish I had gotten a notification when my frames were received by lensabl so at least I would've known they made it there safely. When I finally got them back, the lenses each had a small circular mark/engraving on them in the corner. Weird. It doesn't affect my vision so won't return, especially since I don't want to wait another month to get them back again.
The only problem I had was the delay because it didn't pass their quality control. But this is normal as they want their customers to be satisfied. Their lenses are nice and precisely finished. Totally recommend this website!
Customer service Was phenomenal answered all my questions I would definitely recommend anybody to Lensabl! W
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members