LensablReviews 5,791

Slow service, buggy site, tracker that actively lies to you. Customer service that wastes a week of your time just to blame you. Took over a month to get my glasses back, only for the prescription to be wrong in one lens due to the site's buggy prescription input. They even subtly hint that it's broken by saying the most accurate way is to send in a photocopy of your prescription. The order tracking page said they received my glasses days before USPS actually delivered it to them. It then said "Estimated ship date in 6 days" for three whole weeks. The order page has an "Edit Prescription" button that apparently doesn't actually mean anything, because I caught the error before my glasses were being worked on and edited the prescription, but clearly it didn't mean anything since my order still came out incorrect. To add insult to injury, when my incorrect glasses came back over a full month after I placed my order, customer service wasted an entire week of my time to investigate and say it was my fault (not even properly attaching the "evidence" that it was my fault in the email). I'm just glad they didn't try to charge me full price again just to fix one lens.

The review defaults to 5 stars. This is a ONE STAR review. The first time I used Lensabl, it was fast and inexpensive. This time it took right at a month. An email asking about the timeline took almost a week to even get an initial response. The lenses are fine, not the best I have ever had. I get lots of email from Lensabl about discounts, but of course I did not get a discount on my lenses. I think I will seek another source next time. I originally gave them e stars on this review, but if they default it to 5, I give them one and will certainly never use them again.

So happy with my custom lenses! I picked up a por of cute vintage glasses from the thrift and Lensabl put my prescription in them for me! They were also super communicative and helpful when I emailed them to update my prescription after submitting and mailing the frames. Thanks so much, I'm loving my new glasses:-)

I had used Lensable before on progressive lens replacement and I thought the service was useful and cost effective. My husband needed new glasses and I wanted to use lensable as I thought it was a cost/time effective option. The lens process took almost 2 months and the zone of progression is extremely narrow and my husband does not enjoy his new glasses at all. He told me he'll never do this option for glasses again. I was dumbfounded and disappointed by the experience and I don't blame him for his opinion.

I got an e-mail that it took a bit longer because there was some imperfection, and apparently they took that time and did nothing because there's some marks on the top left corner. I paid for the most expensive setting on each, and my lenses are thick as goggles. They do not look as clear as my optician. Further, the blue-light blocking makes the glasses look ancient like I am wearing my father's blue-tinted glasses. I will be reaching out to see what they can do, but in the future, I think I will just go to my local optician.

Over my lifetime I have tried several wholesale stores, eye doctor practices, and online services for my prescription glasses. Lensabl is the first time I felt like I truly loved my glasses. I tried them out as they were one of two online sellers offering Transitions Gen 8, and not only were the cheaper of the two, but also had better online features such as the virtual try-on and face detection for frame size measurement. I interacted with customer service to upgrade my shipping priority, which they handled quickly without issue. I received my new glasses in 5 days, and was instantly pleased by the reinforced packaging and superb quality of the frames and lenses. They feel great on my face, and despite my prescription not changing since my last pair, I can see much more clearly than before (and I clean my glasses daily). Lenabl was a wonderful experience for me. I will definitely be back in the future, and I have already recommended them to my family.

An absolute service, perfection and awesomeness, this is the best thing that i did which i never tried before to get lenses applied to my frames online by only providing information online that you get from your doctor, their customer service was friendly top notch answer solutions within a day to response back. Im happy with it and i do recommend it big time fast delivery took less than a week to arrive with fully packed box with case and cleaning lens. Cant be thankful enough for this quality service.

The process was very drawn out. I had to jump through a lot of hoops sending and resending pics. I wasn't updated as often as I would expect. My glasses finally arrived and they make me dizzy when I put them on. Something isn't centered correctly.