LensablReviews 5,791

The service is a bit slow but does save you about 50% on lenses. So, if these are not your primary glasses, or an emergency. It's a good deal. The one thing I noticed is that the reading prescriptions is much lower than the other glasses I have (that I got from my eye doctor). I have to tilt my head backwards in order to read my computer monitor, which is at eyesight level, and causing pain at the base of my neck. They should compensate the reading prescription, not only for reading a book on your lap but for what most people use glasses for, which is working reading a screen.

Sent my Gucci sunglasses to them back in late April to get my prescription put into the frames. They sent the completed order back in late-May--with one of the lenses half sticking out from the bottom of the frame. It was bonded into the frame this way, warping the frame, and was completely unwearable! I contacted them to send them back for a redo-- and they had me send them back in, wait another 3-4 weeks for them to fix (without a single word of communication from them regarding the status of my order, mind you), and today I received the "fixed" order back (the last day of June)... with the lenses in exactly the same way as they had first arrived back to me. It looks like they didn't bother to fix anything... just sat on the order for weeks and sent them back to me in the same exact condition. I'm giving up trying to get this made right by them. Not only did I waste $250 on this order, my expensive sunglasses are ruined.

The lenses are ok. The delivery time — about five weeks — was excessive. The "progress report" icons on my account page were of no help. Customer service was responsive within 48 hours, but seemed automated. Asking me to contact customer service (again) if I didn't receive a shipping notice within two business days is irritating. There seems to be a disconnect between the lab and support services. The lensable.com price isn't worth a five-week wait for my sunglasses.

It took 3 months to get my final pair of glasses with prescription lenses. I had to email multiple times throughout the process to get updates — I was never updated without me prompting them. Given initial very long delay, I reached out and they said they'd get back to me - when they got back to me they said discovered my glasses had been broken in the process of inserting lenses and they needed to order a new pair of glasses to restart the process. They did pay for the new pair and had it shipped directly to them. The new glasses then did not pass their final inspection after having lenses inserted and had to be reworked, so I had to wait even longer. Glasses do look great and function well on arrival, which I was pleased about.

When purchasing my lens replacement with Lensabl, I had high hopes. It looked like a great company, with great reviews, and people received their glasses quickly. However, it took a month to receive my glasses and the tracker on the website never moved, so being that you pay for this service ahead of time, and that they had a pair of designer frames in their hands, I was anxious to say the least that my glasses would never come. It was also frustrating that they do not have a phone number to reach a live person. Even the chat feature is just an email, and an agent doesn't reach back out for 1-2 days. And it states if you email more than once your request goes to the back of the line. After a few attempts, I did have an agent explain the lenses failed the first quality check, so they had to redo them, but again, that would be helpful if I received notification regarding the issue. A little communication goes a long way.

I received my glasses a month later, and they appear to be the right prescription, but I would like to have them tested to be sure. I also got the blue light coating, which has a blue tint to it that I wasn't expecting, as other blue light glasses I have do not. However, at this point I am just glad to have my glasses back. Will I use this service again? No. I think this company has a lot of potential, but they need to figure our their customer communication workflow, and fix the bugs on their website to truly have a customer trust this company.

While the idea is great and the final product I received was of great quality, the communication and support is extremely poor. Their website never updated my order status and it took around 5 days to get a response to any support tickets. I understand growing pains and delays due to COVID but I found it unacceptable that they couldn't nail down the very basics of communication.

I will definitely give them a second chance down the line because of their great product and great prices but will wait a few months and hope they get their ducks in a row.

So, I went to my local optometrist (I live on an island in the Pacific NW, so slim pickings) and, while he has all the bells and whistles, my most recent prescription from him was terrible. My vision was doubling, and I couldn't even read my Kindle books. So, I started using my previous glasses that I got in Mexico (I live there 5 months in the winter) and they were obviously the prescription I needed. I decided to send my glasses to you with my "old" prescription from Mexico because, obviously, I PAID for those frames/lenses on our island, and they didn't work for me. You made new lenses with my recent frames based on my prescription from Mexico, and THEY ARE PERFECT.

It took a bit longer than I thought, but you emailed me saying the ones you were going to send didn't meet your standards and you needed to re-do them. Since I already had my old glasses I wasn't worried.

I am beyond happy with my frames and my lenses from you. I was a bit apprehensive about doing this online, but I already had a pair of glasses that worked so it wasn't like I'd be hurting (except for the $$$ I paid for my new lenses on island…which didn't work).

So, I got new lenses on a frame I liked, and you were able to make my lenses as they should have been. Not to mention you were half the price of my local optometrist's frames/lenses.

I will keep going to my Mexican optometrist for prescription lenses (he's old school) but I will have them made in the future by Lensabl.

Thanks so much for my new glasses!

I decided on lensabl because I had read positive review on the service. While they charge more than others, I was willing to pay the difference to insure a positive / easy experience. My order was delayed for some mysterious reason and had to be redone, once they were completed the site said the order was ready for shipping for days (why didnt it go out right away), but most importantly while my frames fit perfectly when I sent them in for lenses they came back unwearable. The temples are stretched wider than any human would wear. ANY lens technician would know this is incorrect. Now I have to go in to a local shop to get the frames adjusted. For the same price and timeline (probably faster) I could have just gone to a local optometrist. What is the point of lensabl?

I ordered prescription lenses for my Salvatore Ferragamo frames. I ordered Grey with tint level 3. When I received them back, the lenses were color matched to the original lenses which is a blue/green color. Reached out to support and was told a post-order specialist would reach out to me shortly. It's been 6 days since my initial inquiry with no response. I ordered from Lensabl at the end of May with the intention of using my new sunglasses for the duration of the summer. At this point, due to lack of communication and long processing times, I am not comfortable sending them back to be remade as I am concerned they will not be returned back to me in a timely manner. I would love to work this out privately to a post-order specialist-- if they ever get back to me.