Missy K.

When purchasing my lens replacement with Lensabl, I had high hopes. It looked like a great company, with great reviews, and people received their glasses quickly. However, it took a month to receive my glasses and the tracker on the website never moved, so being that you pay for this service ahead of time, and that they had a pair of designer frames in their hands, I was anxious to say the least that my glasses would never come. It was also frustrating that they do not have a phone number to reach a live person. Even the chat feature is just an email, and an agent doesn't reach back out for 1-2 days. And it states if you email more than once your request goes to the back of the line. After a few attempts, I did have an agent explain the lenses failed the first quality check, so they had to redo them, but again, that would be helpful if I received notification regarding the issue. A little communication goes a long way.

I received my glasses a month later, and they appear to be the right prescription, but I would like to have them tested to be sure. I also got the blue light coating, which has a blue tint to it that I wasn't expecting, as other blue light glasses I have do not. However, at this point I am just glad to have my glasses back. Will I use this service again? No. I think this company has a lot of potential, but they need to figure our their customer communication workflow, and fix the bugs on their website to truly have a customer trust this company.