From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My lenses didn't fit my frame and the lense sent to me was way bigger than my frame and I specifically told you guys the frame and size of frame. I paid too much for this. I need my lense in the appropriate size ASAP pls.
I've now tried using Lensabl four times, and each time the product they deliver gets worse. The progressive eyeglasses and sunglasses I ordered took nearly six weeks from the time they were received by Lensabl until delivery. And this was only after I had to email them several times to follow up. The eyeglasses prescription is off, and the polarized sunglasses, while the prescription is better than the eyeglasses, there are several dark dots on both lenses. These were Ray Ban polarized lenses originally, and unfortunately now I am stuck with a defective product.
I have a pair of rayban frames that have been worn constantly for 20 years. I recently damaged a lens by putting a scratch in it smack dab in the middle of my field of vision on the right side. Fortunately i had a rather current prescription so i went shopping online... i ran across the lensabl website and looked into the process to get new lenses... i liked what i saw. I particularly liked the idea of being sent a box that was addressed and shipping paid that i simply dropped in the mail. A short time later my frames with new lenses were returned to me... the lenses were perfect in every manner all done for a modest price... i am a happy camper! Thank you
It took over 30 days to make the lenses, and when they were returned the RX was not done correctly and I am unable to see out of the new frames. Still waiting to hear about the resolution of my issue
I ordered my Stoggles was sent prepaid box quickly from Lensabl and was provided tracking each step of the way.
Very good and excellent quality. I was surprised how good it turned out. I'm more than satisfied with the job lensabl has done.
It's so great to have a new prescription in the glasses you loved to wear.
Was pretty straight forward to order, the prices are decent. The glass so far are great. Overall a great experience would recommend to others and use in the future.
Thanks!
Long turn around time when I sent in my frames. It took almost 2 months which was unexpected. When I emailed the company to find out The progress of my stoggles 1.5 months after sending them in, they said they hadn't received them. Somehow they were magically found and shipped back two weeks later. There could be improvement on turn around time and tracking people's lenses within their own company
I opted for the better product and I am very pleased with my new lens. My vision is clear and I can now use frames I bought while traveling in Italy that had an old prescription.
I'd like to be contacted to review what I ordered and ensure it is correct. Can I get a call this week *******396
I started with high hopes. First the website was difficult to navigate: wouldn't except my prescription. Then there is no quick way to communicate with the company: no phone, chat that is not a chat and when you do here from someone it takes days. No update when they receive your order, how long it will take unless you communicate first. I did receive my glasses yesterday after a month. Not bad but I have a thick prescription for one eye. Would have been nice if the technician had attepted to make it thinner. I'll keep them because I don't wish to undergo souch a lengthy process.
Easy to deal with, customer service is great. Got my order filled just as I assumed it would be. Glasses came back perfect
These glasses were made from an old pair of sunglasses, and like the first pair, everything turned out perfectly! Very happy with the quality of work and the speed it took. I will definitely use again!
I replaced lenses in a large aviator set of frames with several options. More expensive than I anticipated, but we'll below what a local shop wanted. It took multiple tries before the quality control folks passed them for shipping. Entire process took five weeks, but great result.
Ultimately, there is a smudge on my left lens that does NOT come off no matter how much I try to clean it off—even with glasses cleaner.
Love my new prescription shades. They came out perfect. Look like original lenses.
Due to a freak accident, my frames got lost by the USPS during COVID on their way to Lensabl. The frames were lost in transit for over a year. When I finally got them back from the post office, Lensabl not only honored my order when I finally got the frames back 1 year later, they were super helpful in handling my change of address since the order was first submitted. The glasses came back perfect!
This is my first time using them and I wasn't sure what to expect. Once my glasses arrived I was amazed at how perfect they were. They came out exactly like I had hoped
This was a terrible experience. My saint Laurent frames were lost and they barely notified me sent me
One email that looked like a spam ad and it's been three months and I still haven't received my order. I was met with hostility when contacting them about THEIR mistake. Still no resolution! Very disappointed because I spent a lot of money and my frames are just gone!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members