LensablReviews 5,792

I placed my lensabl order on april 17. I finally received my glasses on july 5. The months in between were filled with back and forth emails - lensabl lost my glasses in their lab (may 6-17), broke my frames (may 25), and had numerous delays in production from the time frames they predicted (i got very used to the phrase "3-4 business days!" over those months). Also I got so much email spam from them - can't describe the feeling of seeing I had an email from Lensabl, hoping it would finally be a positive update, and instead being crushed by a "sale" email again and again. The final problem (usps not providing a delivery slip) i can't actually blame on lensabl, but feels like a fitting end to this saga. Though i am happy with my current product after a day of use, i can't say i'm happy with the way the process worked, nor would i recommend this particular company to others.
I was so excited to see they had partnered with stoggles to help make prescription eye protection - as a health care worker, this was something i felt would be super beneficial! After my experience, though, i hope stoggles starts producing their own rx lenses or finds another partner. I was happy that lensabl was able to replace the frames they broke in production due to the stoggles partnership, but it was honestly the least they could do - and i wouldn't recommend sending anything vintage or with sentimental value lensabl's way!

I ordered lenses replacement for my sunglass frame.
The first service took about 10 business days.
After receiving the product, I realized the tint color is lighter brown (my order was darkest gray), which I ended up with sending back for re-do.
The second round took about 11 business days.
The new lenses have similar light brown color, which I did not observe significant difference from the initial order.
Pro:
• Easy to fill the order.
• Response from the customer service was relatively timely.

Cons:
• Processing time is slower than expected.
• QC failure delayed the product delivery.
• It took a week for them to inspect the lenses and decided to do re-do.
• Tint color in order form is misleading. The Gray tint color is more lighter reddish brown in person.

I would like to suggest changing the order form and add picture of actual lenses.
I also would like to see accurate order status.

Hopefully, I wish the Lensabl to come up with more competitive service over the similar online service provider.

I purchased a pair of frames and Transition XTRActive with blue mirror lenses in May. They arrived about 6 weeks later. Perfect. I love them. I love them so much that I ordered another set of lenses XTRActive mirror gold. I sent my own frames in this time. I received them yesterday. I am not happy with them. The frames that I sent in look like someone or something stretched out the arms. They do not fit properly on my face any more. I'm not sure how I can get that fixed. I am also not happy with the color that I chose for the lenses. I can barely see the gold. They are not what I was expecting. I should have gone with the green XTRActive. :(

Despite numerous QC checks and ultimately failures with the lenses over the course of over a month; it's hard to believe that these glasses were sent back to me with damage on the actual frame.

These glasses were in mint condition when sending to yourselves and packaged in a glasses case and securely in a box, never once opened and worn because they didn't have prescription lenses in them. Upon opening the package you sent back, there's a chip / dent in the inside right frame. Pictures are attached.

I can't afford to purchase another frame and the wait another month for lenses to be fitted, whilst then risking the same thing happening again, so I would like a full refund for the damages to the frame and to the time taken to send these back to me (+ still broken). Really unacceptable.

Ordered a Bose Alto sunglasses to make it prescription glasses, just because your company is partnered with Bose, Expectations are high but here disappointed, paid high price and still service is not worth,,, after waiting for 2 months with couple of excuses for the delay at the end I got the wrong specs, the frame size is wrong, the lens is wrong, I ordered transition lens and it came just a regular shades,,, please somebody contact me and address this situation.

I ordered on 5/15/2021 when I was at my home in Surprise, AZ. I tried to use the link which my friend sent me. It was a $20 discount for referring a friend. The link never worked. I called customer service. The rep told me to place the order and he would refund the $20, which he did. But my friend never received her $20 Amazon gift card.
Once my address was corrected, I received the package to ship my frames to you. By that time I was back in my Santa Barba, CA home. I finally received my sunglasses yesterday, 7 weeks after I ordered.