From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Process was long, took over a month to get order after several emails and status request
My experience this time was not great. It took almost 8 weeks to receive my order which is unexceptionable. I will not be using this company again.
Fast, easy and extremely affordable! Great job! I've already ordered another pair!
I must say this company from great for me I pick the wrong prescription and they help me get it corrected I really appreciate them thanks love my new lenses in my bose frames
I'm very happy with the quality of the lenses that were made for my safety glasses. The process took longer than I had expected, but I have not ordered custom lenses before so I do not have a frame of reference.
It was a quick turn around. I really enjoyed the process of getting new glasses.
The ordering process was easy and fast. The production, communication and delivery was not. According to Pensabl's emails my lenses were rejected three times and finally after 30 days they were sent. Throughout whenever I asked about time frame I was told 3-4 business days or 1-2 business days. Although the end product is fine, the frustration was probably not worth the savings. If the company would set a realistic timeline up front they probably would get better reviews.
I sent in some frames that were originally blue light glasses that I bought from Nordstrom. These guys followed my instructions exactly and they arrived back to me quickly. Would definitely use them again. I love these glasses!
I found the customer service to be very slow and not very helpful. When I first sent my stoggle lenses to them (with lensabl's label) I was told that my order never arrived and was being returned to an address I did not ship it from. After almost 2 months of various emails and different customer service agents, I finally found out that my order did Infact arrive at the facility and was being worked on. This was never updated on my order on the website.
I have finally received my order and I can not wear it. The lenses make me nauseous and give me a near instant headache. I am trying to again to contact customer service about it.
My lenses had scratches on them after only a couple of months using them. I reached out to Lensabl to find out how to fix the problem. My purchase had scratch warranty so all I had to do was send my glasses back to them. The whole process was quick and easy.
Horrible! Do not order lenses from this company! I still don't have my glasses and when they respond to my inquiries they keep promising 2-3 days, still no sign that they're even ready, much less shipped. I ordered in May. Beware!
I appreciate the care that I experienced with Lensabl. I always knew what to expect in the timing of my repair and shipping with the precise communication regarding my order. The sunglasses were packed and shipped with great care, and were fixed beautifully. I feel like I have new sunglasses... and since they have been a long time favorite, to have them back in such excellent condition is wonderful. Thank you all very much!
Overall I rated it at 3 stars because it took 8 weeks and many, many emails to customer service to get my lenses. I even turned to BBB at six weeks because they kept saying my lenses were rejected after the final inspection before mailing. This happened 4x. They do not offer a way to speak to anyone on the phone which was frustrating too. They did always reply in a couple days to my emails.
When I finally received my glasses I was so thankful and the lenses were perfect. I guess it was worth all the hassle.
I sent my RayBans to have the lenses, which were all scratched, replaced. In all honesty, I made a mistake in the color/darkness I selected. When I realized my error, I contacted Lensabl and they provided a label to return them with a promise to match the color/darkness of the original lenses (which I also sent back to them). After not hearing from them in one month, I contacted them via email and got the auto response that it was received and not to contact them again, or my inquiry would go to the bottom of the queue. Good customer service?
A month later, I contacted them again, via email since that is the only way to communicate with them. I received a response saying they had a problem with the lenses and had to remake them.
After waiting another 3 weeks, they arrived in the mail yesterday. The lenses are still too light (no where near as dark as the original senses), but I'm done. I'll have to live with them as is. But I would not recommend this company to anyone.
I ordered glasses from Stoggles, this is the vendor they chose to go with... took way way way too long without adequate updating of the order status. The order status kept saying that it would ship in the next 6 days. I had to contact customer service multiple times. The goggles are in good shape, just wish I would have had them in time for my summer lab course.
Lenses are good and the overall process was quick and easy. Only one small issue,
I send my glasses with the brand new original case and they send me back a lensalb case which is not as nice as the original.
I would suggest to mention that in the instruction when costumer send glasses to the factory
I will use the service again.
My glasses are great, then lens are great. I have another pair of frames that I going to send later on. The only thing is it took a month to come back. I had another pair just incase to wear. It would be great if your company could shorten the experience to three weeks instead of a month. Thank you so much I am very pleases with my glasses.
Very fast turnaround. Glasses look and feel good. Optics are great.
I order lens for echo frames 2nd gen, a few the ago i receive the lens but the lens not fit, The lenses are too thick for the glasses, there is no way for them to fit because the channel of the glasses is finer.
Customer service is not great.
Would have liked to receive updates on progress.
There are identical tool marks on each lens, scratches I cannot remove, caused, I assume, by something you used to hold them.
These are small scratches I'm willing to live with rather than send them back to you and wait another month.
They are okay but I was surprised to see the tool marks after you made such a big deal about how you make sure they're perfect before you send them.
Your initial email says we should not send multiple emails or it will take even longer. LOL. Maybe hire someone who knows how to deal with customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members