From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I got prescription, progressive lenses in my Stoggles for work. I wasn't sure if ordering lenses online would work. I just got mine back they are amazing. The prescription is perfect and I love how well the anti fog works. I highly recommend Lensabl!
My experience has been poor. I just received my sunglasses back after about four weeks. I have still not received back my regular glasses
I had reading lenses put in frames from a pair of glasses I always liked back before I got lasik. I figured having frames that actually fit me and looked good would be better than uncomfortable cheap ones. The lenses are just right, and the speed in which the glasses showed up in my mailbox was fantastic! My only small complaint is that when they arrived, one of the nosepieces was bent out at an angle that made the glasses unwearable. But I was able to gently bend it back into shape, and all is well now. Very happy with my glasses!
The lenses I ordered for my sunglasses and my safety glasses are so nice. My eyes are able to focus and they're not blurry in any way, even with the peripherals. Ordered another yesterday!
Worked with Jason for most of my order preparation. He was great, professional, responsive. I received my
This is yesterday. There is something off and not quite right about them and at this point going back and forth with emails. The response time for this emails at this point leave something to be desired. This does not seem to be the best way to deal with this problem. I wish we could talk to someone directly. My final vertigo is yet to be delivered depending on the outcome.
I've gotten a few pairs of frames re-lensed by lensable. The new lenses are always perfect and the frames even seem to fit and look better after. This time I got progressive lenses and they're awesome. I highly recommend lensable. You love your frames, right? So get new lenses and wear the great glasses!
My wife, a Lensabl customer, convinced me to get new progressive lens dark glasses. During the process, I received several personal emails from Jayme at Lensabl. The first was to suggest a different frame and process that would be LESS expensive for me! Another message, sent as soon as the company's quality control inspection found a flaw in a lens that required remanufacturing and delivery delay. The finished glasses, which arrived three days BEFORE the revised delivery date, fit perfectly and were crystal clear across the entire near-to-distant range, with each focal point in precisely the correct place in the lens. How do you spell "loyal customer for life"?
Not great at all -
I had ordered new lenses for a pair of glasses, had to send them back and have them redone because everything did not look clear and I would get headaches. After much back and forth, Lensabl finally fixed that pair. Having thought that maybe that order was just a fluke, I had a second pair re-lensed and experiencing the same issues all over again. At this point it is very clear to me that there are issues with Lensabl's processes and I won't be using them again. I also cannot recommend them to others at this point.
Lenses are fine but I asked to tighten my glasses because it was loose but it feels more loose now.
I now have scratches on my old frames the the gold metal has silver specks. They now look old!
The technology of taking a picture with a credit card in front of your face makes the PD completely off. I'm actually 65 PD instead of the 58 PD that came with my glasses. I don't even wear the glasses. It hurts my eyes.
Experience was great
I was surprised the prescription was spot on, I was surprised for internet order of glasses
Very pleased
BUYER BEWARE! I sent my sunglasses in for mirrored prescription lenses on 05/07/21. I did not get them back until 07/02/21 and they were not mirrored. I had the most difficult time getting a hold of anyone in customer service throughout the entire ordeal. And 10 days later they have yet to respond about refunding me the upcharge for mirror coating. Take my advice, DO NOT USE THIS COMPANY!
Lensable made it easy and intuitive to provide my prescription and measurements virtually. Once updated it was quick turn-around (about two weeks) and I'm very pleased with my prescription lenses and frames!
My experience with Lensabl has been great. They keep me appprised of where they were in the process of making my new lenses. When a problem came up, they were quick to let me know that there would be a delay. I highly recommend this company.
Longer delivery than expected, however, an excellent product when received.
Experience went smoothly, just how described in their advertising. Was delighted to open up and see my refurbished frames.
Very impressive. I don't know what to expect and was wowed by the efficiency of the process and the quality of the outcome. Thrilled.
I ordered lenses for my stoggles, and they turned out great! But making them and shipping took forever, wnd it was hard to get information from lensabl about when they would arrive.
I expected to have Rx lenses out into my stoggles. But I did not expect them to come in such a nice case with a cloth and bottle of lens cleaner. The box they ship everything in is very nice as well. Easy, thoughtless experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members