From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
When I set out to get an updated set of eyeglasses and prescription, Costco could t do the job. So I searched and lensabl was the choice and they did a great job. I was impressed with how well their service is from taking your information to getting your glasses in production to getting them to you. Throughout the process, I was well taken care of and will shop with Lensabl again with my next pair.
Purchasing a high price is the quality you get! Very pleased!
Lesabl was recommended by SLYK for their wood frames. I had gone to another lens maker who made the lenses but were afraid to place them inside the frames. I should have come to Lensabl to start with! What is easier than placing an order, getting the box, sending the frames away, entering the prescription and getting completed glasses back!:?!?! The price was right (particularly since I was paying again for lenses)! The only downside to me was the website designed to show progress of the production wasn't updated through their process. I don't care particularly how long it takes to do the job right! So happy to have my glasses!
This process takes too long, even with speedier shipping. I received the wrong prescription back... distance Rx in my Reading glasses. Won't use again.
Terrible service, took 4 months from receiving my stoggles to returning them. In that time, I got one email to say they were going to take a while to get done…. I followed up repeated with customer service, who were pleasant enough to deal with. If I hadn't, I think they would still have my glasses. It's a shame, as I am happy with the final product. Would not recommend if you want to see your glasses in any reasonable length of time
There was a problem at your end, with badly prepared lenses. But you fixed it, and the glasses were excellent.
I would have given 5 stars, but the delivery took a little longer than expected. However, I understand the world is on delivery delays. With that said, overall, I'm satisfied with the company.
I am ecstatic over my new lenses, you guys done a excellent job and even took the time to made sure that they were right. I would HIGHLY RECOMMEND yall to anyone who wishes to have services done to their glasses.
Easy & amazing!
The look better than the original ones.
The process was easy and was quick.
Sent you my glasses for new lenses 5/10 I got a shipping notification this week. Do you think two months is good customer service?
When you have problems with anything, it'll take time to for them to give you response. Customer service is fire. Well, depends who you get xD
After making a mistake on my initial lens order, I reached out to customer service and they were very helpful! With their assistance I was able to place a new order and get the prescription lenses I wanted in my new frames! Many, many thanks to Mark and the whole customer service team!
I am glad Lensabl solved my Bose frame warranty issue which Bose discontinued my Frame. Thank you.
My glasses had to be redone twice. Caused delays. When I check my profile it's the same for days yet when I call to talk with someone I get a different story -; who is telling the truth!?!
First set of lenses were not correct. Lensable remade the lenses at no additional expense to me.
Suggested service improvements:
Return original frames box that I sent to lensable (minor issue).
Lensable should email clients a confirmation that Lensable received the client's frames (minor issue).
I am thrilled with my first order! I can see perfectly. Will be sending another order soon.
Glasses came back with a film all over the frames. Appears they were dipped in something to clean but not rinsed. Trying to buff them out but with little success so far.
Every pair of glasses I've had though this company has been perfect in fit and lenses. Thank you
Fits perfectly and i have been getting some good complement about my new glasses
I waited almost a week for the box to send my glasses. Then after considerable time when I expected my finished glasses I got an email that they needed to redo them. I'm still waiting. I can't comment on the finished product because I don't have it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members