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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It was easy. I uploaded my prescription, picked the contacts I wanted and they got to me right away. I tried to do the same thing with Costco, but it wasn't quick, nor was it easy, so I dropped them and went to Lens.com. Much easier for me!
Good service, excellent time to get, thank you so much, it's very easy order
I had to call to clarify one thing and was helped tremendously.
It worked out okay. It took me 3 attempts to correct my billing address though.
As long as your prescription is current, you will receive fast approval and timely delivery!
Doesn't get much easier (although free shipping would be awesome!)
😀
Good price and delivery on time. Thi is my second time ordering them and no disappointment so far
So happy how easy ordering my contacts were! Shipped was really fast as well. Thank you!
Customer service representatives are efficient and helpful.
Easy to find what I need. Purchase was quick and easy as well as delivery.
This time I could even get a new prescription done. That's great!
Easy website to use affordable prices fast delivery I will use again
Lens.com is quite fast with processing my order. Their sit is user friendly. Customer service has always been great and has always helped me and professional and friendly.
Easy to reorder and I've been receiving the contacts quickly after ordering.
My order arrived in a very timely manner. I was disappointed to have received Ultras instead of the Infuse contacts I wore. I will try them out and see how they are!
Got my lenses soon after placing an order. A little on the price side but good service.
Love getting contact thru you great prices. Won't order from anywhere else
Contacts was delivered on time as promised,very great experience with order and delivery
Pricing is high for low 1 box each not everyone can afford to buy multiple boxes for the reduced price
Forcing me to fill out a 50 character sentence sort of ruins the great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members