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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Forcing me to fill out a 50 character sentence sort of ruins the great experience.
I just started wearing contacts and had no clue how to order. Customer service was very helpful canceling the wrong order and placing the correct order for me. My contacts arrived fast and I was asked to verify my order delivery. I will definitely reorder in the future.
The service was amazing. Quick
As a single mom. I struggle with trying to find affordable contact lenses. I have gone months without contacts lense until I found lens.com
I'm super happy and excited
Came quickly as I needed it before leaving for an extended vacation
The process was very easy. Less expensive than buying through the Doctor's office.
Delivery times with Lens are always shorter than expected, and whenever I have had any problems they have always been willing to help.
Lens.com takes buying lenses off of my to-do list, with reminders for when I need to re-order. It's also less expensive than other contact websites, and has quick shipping.
Great experience. Fast shipping, excellent service. Awesome
It was really easy all the process and it was very fast. I will use it again.
Very pleased with the lens. Gave this a low star because during checkout the total charged amount doubled in the tax field. Could be a technical issue. I only ordered 1 box in the order so it would be affordable.
I always use lens.com for the quick and easy checkout/delivery!
The service and ease of purchase is great, however all my orders do NOT add up to the price they're supposed to. The subtotal was $81.05 with $9.95 shipping, adding up oddly to $91.00-- and the contacts were priced at $34.95 each. It should have been $69.90, and $79.85 with the $9.95 shipping. If they just charged more for each contact outright, I would understand, but this is ridiculous. It would be great to have an explanation and a refund of the difference, but I've read similar experiences from other users on Reddit. It's still a lower charge overall than my eye doctor, and I need specific gas permeable lenses, which is why I continue to use this site. Just a head up on the weird prices, folks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members