Lens.comReviews 4,059

The service and ease of purchase is great, however all my orders do NOT add up to the price they're supposed to. The subtotal was $81.05 with $9.95 shipping, adding up oddly to $91.00-- and the contacts were priced at $34.95 each. It should have been $69.90, and $79.85 with the $9.95 shipping. If they just charged more for each contact outright, I would understand, but this is ridiculous. It would be great to have an explanation and a refund of the difference, but I've read similar experiences from other users on Reddit. It's still a lower charge overall than my eye doctor, and I need specific gas permeable lenses, which is why I continue to use this site. Just a head up on the weird prices, folks.

I had ordered online, first time with contact lens. I wanted to try one box for each eye, as the script is different. Put in my information and card and entered. No total amount showed. Could not reverse and see my order. 2 weeks later my order shows up with 8 Boxes. For $658.19. $200 and some odd dollars for Taxes and Service? After 3 phone calls I was told to return once they sent me a RMA# and prepaid return label. Sent via their terms, they recieved, 10 days later still do not have
My $658.19 back. AND they will charge me for the shipping. More phone calls and now they say they have refunded to my bank. Called my bank they do not have it, I had to start a dispute, which will be another 7 to 10 business days. I have learned not to order online.

Ordered lenses, showed one price (total) at checkout and then charged another price, $40 higher in the confirmation email. Immediately sent reply email with a detailed explanation why I wanted to cancel the order. Received a reply email the next day that I had to call in to cancel the order. Called within 3 hours of receiving that email and was told the order was already processing but she would try to cancel it. After a lengthy wait on the phone, she came back and said that she was successfully able to cancel the order. I asked, so the amount will be refunded back to my account then? She replied yes. Ten days later of watching my account and no refund, I call again. I explained the situation and she said that the order was process "but never fear", you can return the contacts for a refund. So now I've spent time ordering, emailing and on hold for long periods twice and now get to travel to return ship the contacts. I asked if they would compensate me in some way for the aggravation, since it was their mistake. She again said "but never fear", the lenses will have a return label in there to return them. "But never fear" must be some phrase they tell them to use. Bottom line is that their business practices are very questionable in my opinion.