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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Found the product easy and simple enough to get my order placed. My only stipulations were the fees at the end. $30 processing fee? It makes this more money than expected. Most customers expect the tax and shipping, but a $30 processing fee on top of that makes the price not as great.
Thank you lens.com for not charging a processing fee everyone else i tried to order from does. I will continue to order from you
Great experience. Easy to use, highly recommend. Quick delivery
Had a great customer service help. But is getting almost too expensive for me anymore.
Best name brands. Best service. Best delivery. Best price. This was the best overall contact purchase. Thank you lens.com.
Ordering went well, easy process. Delivery took about 8 days. Tried out contacts and they are totally wrong - can't even see out of them.
Processing and shipping happen quickly. The one aspect of the process that I don't particularly like was having to submit payment details before I know the final cost.
It came quickly and on time. I always get my contacts from here and I love the prices.
Your staff took what info i had and replaced my lens fast and easy
I ordered wrong ones and they called me to let me know and cancelled that order so I could go back and order right ones.
Products are new, as described. I never had a problem ordering from Lens.com
Lens.com has the largest selection of lenses and a readily available for shipping…quickly! The customer service is great both on the phone and emails. They even make sure that my order was received. I highly recommend Lens.com
It was super easy to order and it was the cheapest I found with excellent quality!
Smooth transaction and fast shipping thank you for your attention to details.
Thank you for shipping quickly and making reorder simple and stress free…. Great pricing too
Service was great and it didn't take long for them to be delivered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members