About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Order was as placed and received it timely.
Appreciate the ease of ordering.
This is my first time using lens.com and I will be a repeat customer. Ordering contacts was easy, they arrived sooner than expected, and everything with the correct prescription. Plus, I received a follow up email checking that I did receive my contacts. Customer service is good!
I'm very satisfied with the product I ordered from lens.com. lens.com has always treated me well.
I have used Lens.com several times for my gas-perm contact lenses. The price is a fraction of what I would pay in the doctor's office. The lenses are received in a timely manner with excellent communication from the company. The uploading of the doctor's prescription is easy. I would highly recommend using it for your next contact lens purchase.
Bien ya es la tercera vez que encargo con ustedes mis lentes.
Very happy with my experience i got it on time to enjoy it at my birthday.
Easy to order. Great price and prompt delivery. Prices are always unbeatable.
Easy ordering, quick delivery, great price. I will order from Lens.com again.
Lens.com excellent service. Easy to order and very fast shipping.
Communicated to me to add doctor order, which I had done. Young man that I tried to be nice to I simply could not understand. I spoke with another young man, could not understand him either. I was ready to cancel the order completely although I had already paid through PayPal. The third contact was a young lady with a very hard accent, that I managed to understand and she has able to very quickly order my contacts. This was an unnecessary complicated process.
First time ordering from here. The prices are reasonable and my order was quickly delivered. Also appreciated the emails providing the status of my order, shipment, and confirmation of delivery. Will order again.
I love that I can order on line and cut out the middle man. Gast service. Excellent product.
Easy shopping, fast delivery. I was able to find my exact lenses for a fraction of the cost from my optometrist.
My order came quickly and there were no issues with my contacts.
Ordered Biomedic Premier lenses. Received Biomedic Evolution. Was assured they are exactly the same. Not sure if that's the case if they have a different name but will try them. Feel I should've been notified if I would be receiving a different lens.
Saludos, esta vez mi experiencia no fue muy buena ya que en mis órdenes anteriores no tuve problemas con sus envíos y llegaban en el tiempo programado. En esta orden tuve hacer una reclamación después de casi un mes ya que mis lentes de contacto no llegaban. Luego de investigar mi reclamación me enviaron mis lentes y por fin llegaron.
I received my order in a timely manner. I'm looking forward to my next order!
Very good and easy experience got my contacts quickly and they work great no complaints
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members