LegalZoomReviews 1,790

I discovered a debit of $499 from my bank account from LegalZoom. When I called to verify what it was, it was for an annual Registration Agent, Compliance and something else for a business that was dissolved almost 5 years ago! The only service I ever had with them was the RA@ $159/year and this year they choose to add items and charge me $499? When I called them to discuss, they advised me that I need to call the State and have them removed as RA. When I called the State, they said that LegalZoom had to resign as RA of my dissolved business. When I called LZ back and requested that they resign as RA, they said they could not do that. Now correct me if I am wrong, isn't it MY choice as to who I want as RA and isn't it MY choice if I want to remove them? Not to mention, they are using a debit card that expired years ago and according to them, when I advised that they did not have my authorization to debit my bank account, their response was, we have the authority to access ANY account linked to that card! Really? Isn't that FRAUD? You do not have access to my account. I gave you permission to charge the previous card on file but it expired years ago so what gives you the right to wiggle your way into my account otherwise? They are holding my account hostage and I will pursue this legally if I have to. LZ - I DO NOT WANT YOU AS MY RA AND YOU DO NOT HAVE MY AUTHORIZATION TO DEBIT MY ACCOUNT FOR A SERVICE THAT I AM NOT APPROVING

Just would like everyone to know that not only have I NOT received a phone call or an email from anyone from LegalZoom, like they clearly stated they would reach out to me in this review. I called the state and the Department of Education MYSELF, which i pay LegalZoom to do, to find out my paperwork was indeed APPROVED and SENT BACK TO LEGALZOOM on Feb. 9th 2018. I then call LegalZoom to inform of this and find out where my paperwork is. Well im sure you all can figure it out what happen next. MY PAPERWORK IS MISSING! Yup that's right, missing! LegalZoom was suppose to look into this and call me back... well like their usual selves, no phone call back and here I am March 6th 2018 called LegalZoom yet again myself and on the phone with yet another incompetent employee named Cindy they have there unable to transfer me to a manager and cant get this resolved because she knows nothing! This has been the biggest nightmare of my life, I cannot express this enough DO NOT EVER EVER EVER USE LEGALZOOM. I am so sick like I physically feel sick with this company everytimei see an add i want to vomit that these people make all this money and cant even handle simple task.

I cant cancel my account fast enough. This is not a professional organization by any stretch of imagination. Every interaction with these people was painful, and utterly unproductive. I got transferred 3 times on first successful call back from them. The first lady was driving in a car, I had to ask her to roll up her window so i could understand her. She must have pulled off road because then we understood enough to get me transferred to next individual. At this point all I want to do is cancel my account. They then transfer me to final rep who then assures me that the account order is canceled and website will be updated to reflect this. Wrong 2 weeks later and nothing is updated on web site and no confirmation emails. I am currently waiting for a call back so that I can repeat the painful process of getting lied to again about my account. I will say that refund has been processed but account is still saying that i am to be charged 360.00 on March 15th for services I don't want or need. Web site will not cancel this order, puts me into an endless loop.
Horrible experience thus far. Have a business associate who went through the same run-around wish I had spoken to her before jumping on this train wreck.
Don't believe positive reviews as they are aberrations and do not reflect the truth.
I believe they are in over their head and don't have resources available to provide good customer service.

Kris Wyatt offered me " real help " with questions and concerns about starting an LLC. " Spoke English " and didn't try to rush me through the process to "get me contracted." Seems genuine and a very good company ambassador who earnestly cares about prospective new customers. Someday all of you companies need to realize " personalized " service is still what your customer base is looking for. LIke Kris " answer questions "before you ask for a credit card number... you'll probably get more business.

Juli was great and extremely helpful. She was patient with me and made everything very easy to understand. I have spoken with a lot of costumer service reps over the past few days for various reasons and she was by far the best!

This has been a waste of my time. I filed for a DBA on 11/8/17. Today it is 1/15/18 and I still have not received a completed order. Whenever you call you are not able to talk to a human. The only way to get a response is to email and hope for an email back days later. This company's a joke and obviously has their own employees leaving positive reviews for them on this site. Look for another company that has humans you can talk to when you need answers and can expedite orders in a timely fashion.

We purchased the product to make a non profit, they tease you in with one price and at check out a 99 dollar non profit cost 277.05, then it was to be done in a few days, it took them forever to get me the signature page, then no help with that, they had to resend it and it was going to take 3 days to get to the state, after 14 days they had not sent it to the state and could not tell me when it was going to go. I had to cancel my order and will never use a company like this again. Not only were they not cheap, they were hard to deal with and could not meet any sort of time line. It took from October 24th until December 12th for them to try to create a document that should have taken a few minutes in a computer program, and they could not do this. I had to cancel the order today but at least they refunded the money.

I used Legalzoom for filing a trademark. Basically once they file you cannot receive a refund, even if they screw up the application. Our trademark was denied and we now have an office action. When the trademark was submitted I did talk to someone from Legalzoom, however, I know now that you do not talk to lawyers, instead you are talking to legal aids from Legalzoom that advise you. Now that I have hired a law firm to help with the office action, which is costing us more money, they informed me, and I quote them "I would personally ask LegalZoom for your money back because it is 100% clear to me that the specimen you submitted with your trademark application is not an acceptable trademark specimen."

So, had I talked to a real lawyer instead of Legalzoom, they would have recognized that the specimen submitted would not be acceptable, but Legalzoom is either incompetent at best, or at worst allow customers to fail applications (patent and trademark included) so that they can make more money on you when/if you use them to solve the problems caused by their incompetence upon filing. See how that works? They make no guarantees and you really don't talk to a lawyer when go over your trademark application. To add insult to injury, the well known trademark law firm we are using now costs the same, if not a little less, than using Legalzoom and I am so much happy working with them. They are 100% more professional and knowledgeable than anyone I ever talked to through Legalzoom.

It is completely ridiculous that the legal aid did not know our specimen would not be accepted. Through dealing with the process I can now look the specimen we submitted and know that it would not meet the requirements for the trademark application.

I will make another note that I did use Legalzoom to create our LLC, and while things did not happen quickly, we were successful and I have no complaints on the service. That being said, I will not use Legalzoom again. They are simply document pushers and not really legal advisers in any way! I wish I had read reviews before choosing to use their services!

Had a great conversation with Julie who both knew what she was talking about and was able to give me all the information I needed quickly in an enjoyable conversation! Will absolutely be dialing her back with other questions that may arise.

I ordered the economy package for an LLC for my company. I paid over $700 in the end, which is way over the amount I should have paid or would have paid somewhere else. When I received my documents. Some were missing, and I had to get them re-ordered. They charged me for my state filling of the Certificate of Organization, when I'm in the military and in Pennsylvania the fee is exempt for military veterans. My Member Certificates were blank in which I wasn't aware that for the economy package they don't take the extra time to fill them out which is ridiculous! Especially for how much the package cost in the end. I am very disappointed that legal zoom took advantage of me and my rights as a service member by not honorably accounting for the benefits I earned and should have been exempt for, as well as there horrible customer and company service as a whole.