Kristina M.

The sad part is I have emailed you guys and get nothing. Also to add to this entire thing I called the state MYSELF which I pay you guys to do for them to tell me they NEVER EVER EVER received my paperwork! I am so sick to my stomach with you guys. I literally cannot stomach your ignorance and flat out rudeness to my concerns. You all are a joke. Still been waiting for DAYS and WEEKS for a call it takes me writing a review for someone to say anything and what do you say, you tell me to email you. PATHETIC!

I can not even describe the amount of disgust i have for this company. I filed my S-corp paperwork on Jan 14th of 2018, on the 17th of January I was told my paperwork was delayed due to the state. I was also told it will take 25 business days to get my paperwork back. Well here I am 26 business days later and I was just told that the state told them I wont get an answer until early MAY! In this mist of all of this I spoke with nothing but in competent people like Crystal and Cindy who have no clue on how to do their job. Always looking to pass the buck, told I cant speak to a supervisor the same day was told I cant even get a call back the same day... WELL On Feb. 9th when i was suppose to get a call back from a manager, but was just informed today Feb. 21st by Cindy that the managers felt there was no need to call me because there is NOTHING they can do to help me. I not only paid LegalZoom GOLD membership I paid them EXTRA to just handle my paperwork so that I personally wouldn't have to go to the State Department of State myself to get everything approved. Should have saved myself the money because clearly LegalZoom only cares about the money and sees me as a alking ATM not a trying to be business owner that they are delaying my process and are handicaping me from making money under my business name. I mean not only can I not get my business account started or get a credit card for the company, I cant even order something as simple as business cards or even advertise. When I spoke with Jeremy Monday Feb. 19th, not only did he handle my call extremely professionally but he actually made me feel like he wanted to help. He put a request in for someone to find out whats going on with the state, he even used the words "your a gold member with us, It should not be taking this long"... he informed me that I will be receiving a call back... Which brings me to today Feb. 21st on the phone with Cindy WHO I HAD TO CALL BECAUSE NO ONE CALLED ME... She then informed me someone spoke to the state and was told my order is not due back until early MAY! Cindy is just as bad as Crystal neither one of them had any intentions on wanting to help the very irate and very upset customer. I have said numerous times I was unhappy, even told Cindy that the only person who seemed like they wanted to at least try to help me was Jeremy, once I told her I was in the process of writing a review guess what, Cindy all of a sudden figured out how to do her job with customer service and goes I am going to put a request for a manager to call you back (like the one I was suppose to get back on Feb. 9th) after being on hold for 26 mins just to fill out the request Cindy just informed me that I will receive a call back from management with the time frame of 3-5 BUSINESS DAYS. I honestly have never been so disgusted in my entire life, I want to vomit with how horrendous my experience has been with LegalZoom! I have absolutely nothing nice to say about the company just about the ONE AND ONLY guy that was helpful to me and treated me like a human being Jeremy. Will never ever recommend this company for any type of help or advice. They seriously the biggest incompetent company I have ever had to deal with.