We purchased the product to make a non profit, they tease you in with one price and at check out a 99 dollar non profit cost 277.05, then it was to be done in a few days, it took them forever to get me the signature page, then no help with that, they had to resend it and it was going to take 3 days to get to the state, after 14 days they had not sent it to the state and could not tell me when it was going to go. I had to cancel my order and will never use a company like this again. Not only were they not cheap, they were hard to deal with and could not meet any sort of time line. It took from October 24th until December 12th for them to try to create a document that should have taken a few minutes in a computer program, and they could not do this. I had to cancel the order today but at least they refunded the money.
Hi Dave, it is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. Our website states our packages “start” at $99 + the state filing fee. Your price can be increased if additional items/services are added. We’re very sorry for any miscommunication or misunderstanding on our part. We’d like an opportunity to try to make this experience better. Please feel free to contact a manager directly via help@legalzoom.com.