Scott W.

I cant cancel my account fast enough. This is not a professional organization by any stretch of imagination. Every interaction with these people was painful, and utterly unproductive. I got transferred 3 times on first successful call back from them. The first lady was driving in a car, I had to ask her to roll up her window so i could understand her. She must have pulled off road because then we understood enough to get me transferred to next individual. At this point all I want to do is cancel my account. They then transfer me to final rep who then assures me that the account order is canceled and website will be updated to reflect this. Wrong 2 weeks later and nothing is updated on web site and no confirmation emails. I am currently waiting for a call back so that I can repeat the painful process of getting lied to again about my account. I will say that refund has been processed but account is still saying that i am to be charged 360.00 on March 15th for services I don't want or need. Web site will not cancel this order, puts me into an endless loop.
Horrible experience thus far. Have a business associate who went through the same run-around wish I had spoken to her before jumping on this train wreck.
Don't believe positive reviews as they are aberrations and do not reflect the truth.
I believe they are in over their head and don't have resources available to provide good customer service.