LegalZoom

Legalzoom is awesome sauce made my business formation as easy as possible.
The team took care of every need my business required as well informed me on the next steps to starting a new business and great contact info for other entity's that can help with my business.
I will most certainly inform anyone trying to start a business to go with the
Legalzoom team they will not regret it in any way...

Thank you Legalzoom for all your help.

Shane Sandoval,

I wish I would have taken the time to read these reviews prior to placing my order. I initiated my order on May 24, Paid a significant upcharge for their "Expedited" and all inclusive service. The order was to be completed in 5-7 days. Today is June 6th, the website claims the order will be completed by June 18. Currently on hold for my second " Request for More Information" call. Been on hold for over 54 min despite the estimated 21-23 min hold time. Had to pay an additional charge, last time I had a "Request for More Information Call" Cant wait to hear this excuse why the order cannot be completed in their advertised "Expedited" time frame. My order number is ******* for the poor individual who has the responsibility to respond to these complaints. Still on Hold after 1:06. Called their sales department and got right through.

I spoke with Noel today. I was seeking help on a 100% Veteran owned LLC set up and filing. She was more that helpful, providing information to help support our new business endeavors. There was a point where she had to do a little research to find the answer, where I absolutely appreciated it as it is not always something people are willing to do or even admit they need to find supporting information to help. She demonstrated exceptional professionalism and personalization to our conversation that was useful. I hope to work with Noel again in the future as I am sure we will have a few more questions.

Don't get duped by Legal Zoom. After completing the initial input for a Last Will I was directed to a page to select either the basic package or a comprehensive package. The comprehensive package included a checked block for unlimited revisions. It also included a DISTINCT separate checked block for a $14.99 a month plan (first 30 days free, cancel anytime) giving you access to a legal rep. I called and spoke to one of their representatives to inquire if the benefit of unlimited revisions was separate from the $14.99 a month plan as is clearly the implication on their website. After much obviating I learned to my dismay that these items are inextricably linked. I find this approach deceitful and purposely misleading. I will not use their service because of it and I will be sure to mention to misleading approach Legal Zoom uses to all my friends and acquaintances at each opportunity in the future in the hope that I can prevent them from being duped.

When I first dealt with the representative Cynthia Stanley, I thought this whole thing was a hoax, and a credit card scam, to my total embarrassment. She was able to calm me down, convince me of records and product details that I have dealt with legal Zoom services in the past, she was extremely patient and very efficient and knew how to address all my concerns and doubts, patiently and meticulously instructing and guiding me to pass records, mobile apps for authenticity, and verification, Never seen anything like that. Hate to admit that I was a difficult client, but her customer service went above and beyond excellent.

Aimee went above and beyond and I appreciate it! I'm sure older people are hard to deal with in today's age of technology. I needed a will especially with the higher risk now with COVID-19. So doing it online was extremely stressful to me instead of a person to person where he/she fills in the forms for me, etc. Thank you to her helping me to get around a costly mistake I made... especially without being able to work right now, I can't afford mistakes.

Received two notices to save money on renewal. Called and they said I had to go with the old amount - $299 instead of $119.25. They told me they would see what they could do and get back to me. Have emailed several times and no one gets back.

Every 6 months that I go to renew my 6 month real estate lease renewal package the website does not allow me. Then after spending an hour on the phone with a supervisor they tell me it can't be done. Then I tell them to look at my history and tell me how it has been done every 6 months then for the past 3 years. They go... oohh, maybe you are right. An hour or so later they figure it out. They waste more time in labor than what they collect from me. So frustrating as my time is worth more than I am paying for this stupid service.

The LegalZoom representative I spoke with was very knowledgeable and patient, as I asked so many questions. I felt comfortable and sure about my decision to work with LegalZoom... plus they have a great review rating! - For these reasons, I will tell others about LegalZoom.

We requested a service they never finished and they refused to refund the money, do not waste your money or time with them. I will Never recommend them to anyone. I requested the agent ID from the representative Ronnie and his supervisor information and he refused to provide.