Aimee was great! I was only in town for a couple of days to sign new wills for my Mother and Father. I could not print out the new wills because it takes 2-4 days to process, but Aimee was able to get the processing expedited to print at the end of the same day, and saved me an additional long trip into town to take care of this for my parents.
Thank You
Thus far my experience with legalzoom is great. The creation process was easy to understand and navigate and was almost immediately followed up with a representative to make sure everything was correct and also the way i intended. The follow up call was crucial because Brian while reviewing my order helped me catch a mistake i made and directed me how to get it fixed.
Your positive feedback is a wonderful source of encouragement. Thank you, John!
I went into the call with a very vague idea of what I was doing or needing and Lorie helped steer me the right direction. She was very informative about the services they offer without making me feel pressures into buying anything I did not need.
We appreciate you for sharing your experience. It means a lot to us, Christopher.
Worst service ever. I paid almost $600 and they misspelled the business name wrong which means I can't get an EIN or open a business account. After calling them and talking to three different people they finally said it would cost another 400 bucks to fix the problem and since I received the papers in the mail I can't get a refund. On top of it all I paid them to file my vendors and any other licenses I might need, did they do that... nope. They sent me the vendor's paper to send out. They make you download the forms/permits that you have to send out. I paid for a service I didn't get.
Hi Eric, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact a manager directly via help@legalzoom.com.
Great customer service. I was working with Raul Ortiz and Dee (I'm not sure of this Queen's last name but y'all should know which rep I talked to). Excellent de-escalating skills because I was VERY frustrated about this unknown charge, was unable to get ANY info online so I'm glad he was able to assist me patiently while I was so upset. Dee, is another, great customer service rep that I spoke with today. That is truly the mainstay of this group because the products and services are wildly overpriced. Keep the reps happy because the company is basic.
Thank you, Jonathan, for taking the time to share your thoughtful feedback and for recognizing our efforts.
All around Ihave nothing negative to say. I have used them several times now to start two companies and both experiences have been great. Not to mention that I save a lot of money going through Legalzoom
We love you too Mike, thanks for the kind words!
Speaking to the sales specialist at LegalZoom was something I had dreaded, but she was great at putting me at ease and answered all my questions. I truly felt she was looking out for my best interest and not trying to sell me things I would not need. If I have additional questions, the bundle I purchased include legal consultations and I am definitely taking advantage of that. Highly recommend!
Hi Kia, we love hearing how at ease you are with your experience. Thank you very much for sharing!
I'd love to keep my contact on Legal Zoom as Rochelle Ranson, if possible. I'm new to using Legal Zoom and had questions. Rochelle was very patient with me while I asked questions, and she didn't mind staying on the phone with me as I walked through the steps in order to set up a dba. Honestly, she made me feel like I was her only customer, even though I'm sure there were other lines waiting.
We love to hear that you had a stellar interaction with Rochelle! Thank you, Sherry, for sharing your experience.
Legal Zoom gave me an opportunity to learn and to complete my future plans within my limited budget. The attorney was very thorough, easy to reach and seemed committed to doing exactly what was needed! I put in the effort, as well. The associates I phoned were equally qualified and helpful. It was an excellent experience.
Hi Jean, thank you for sharing your excellent experience. Glad we could help with your future plans.
The agent miss pam roberson was knowledgeable, sharp, and coasted me through the entire process which didn't even feel like I just opened a biz but more like I made a friend. And miss roberson was very patience as I have special needs, she was informative and carefully read back everything until it was understood fully.
We know Pam will appreciate this as much as we do! Thank you for sharing, Tarik.
My experience was incredibly simple and pleasant. I filled out an easy form online, was contacted immediately by a representative, and he walked me through the process step-by-step and was able to answer all my questions. There were extra services that I didn't ask for offered by the website, but no upsell or aggressive sales tactics by the representative, which I appreciated. Overall I enjoyed my experience and would highly recommend the agent I dealt with: Shane Roper.
Thank you for recognizing Shane's efforts and for your positive feedback. It means a lot, Chris.
I purchased a package on March 6,2023 (Order no: *******) to start a nonprofit. It is now May 16th, and my application is still incomplete. I've had to resend documents that LZ lost, and I can only speak with a customer service representative to inquire about delays - not the person who's actually working on my application. EVERY TIME I call, I'm told they have everything they need, yet every day brings a new delay. WHY is this happening?
The last rep I spoke with offered me a 10% discount for my troubles. I declined. I don't want/ need the money; I just need you to treat your customers right.
Very disappointed!
Hi, there! Thank you for providing us with your feedback. We're sorry to acknowledge that you are unsatisfied with your experience thus far. We’d love to help resolve this for you. Please send us an email to socialmediaoutreach@legalzoom.com with your account information, and we'll look into this right away.
Legal zoom does not speak with you during the process of making your order. So if there are any problems or mistakes you will not know until after the fact. I was trying to start a llc. They submitted the wrong paperwork for me. And after when I finally caught the error they said they will fix it for additional money. They will not let you talk to a supervisor. They said it takes three days for a manager to call you. They are supposed to be your trusted professionals. They are just like any other corporation. Please contact a real lawyer and do not get burned like me
We apologize you did not have a great experience with us. We are proud of the customer care we provide and strive for continuous excellence. If there is anything we can help you with going forward, please do not hesitate to contact me directly at help@legalzoom.com
This company failed to mail me my will. They claimed they sent it. If so, my info is floating around somewhere. When I insisted on a refund they did send it by second-day mail. It was not worth it. Go to a lawyer. Legalzoom does not honor its ads. Stay away
Hi Saul,
We're sorry about your experience with your Will. Please contact us at Chyna@lzserve.com so we can look into what occurred and resolve the situation for you.
LegalZoom
I basically needed to confirm what I was paying for in regards to Legal Advantage services. Also to see if I really need it for now. So I asked to have that cancelled. Aimee did so very easily for me and a refund is on it's way. Thank you very much.
Hi Darin, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
This LegalZoom is outstanding for someone starting their own business without a lot of previous experience. The site is clear and user friendly. More importantly, When I called to ask a question I received immediate help from Juli. She proceeded to stay on the call with me and answered all my questions for the remainder of the application! We together celebrated my new venture! Thank you Juli for all the support!
Hi Jennifer, we're so happy to hear about your outstanding experience. Thanks for sharing!
I must say I had a great conversation with Asia, who explained everything to me, making me feel comfortable while I felt in an uncomfortable position. After her explanation and clarity, I feel confident going forward.
We know Asia will appreciate this feedback just as much as we do. We appreciate you for sharing, Karen!
Had an issue (my fault) where I selected the incorrect legal names (not full legal name of individual LLC holders). To get this corrected I thought legalzoom would help but it became another sale to them and was going to cost around $200 including state filing fees. I write this to let you all know it's worth your time to save your money and do the paperwork with the state yourself when filing an LLC.
Hi Chris, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please feel free to contact a manager directly via help@legalzoom.com.
These days when I call a service provider I prepare for a frustrating minutes long "conversation" with a robot, which ends in mesaying "operator, please!" repeatedly after 20 seconds. With LegalZoom, I was able to reach a live operator in minutes, and she was knowledgeable, professional, and friendly. Even though I didn't end up using the service, she provided useful context and knowledge that helped me take the next needed steps.
We're delighted to turnaround that outlook. Thank you, Rich for, sharing.
Thank You Thomas! Your customer service, communication skills and knowledge has impressed me.
You are one of the few resources at Legal Zoom who are so much caring and have an good attitude for
Customer service.
Hi Thomas, thanks so much for your kind words & sharing your amazing experience.
Overview
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Mountain View, CA
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to know we were able to help and provide you with the expedited service you needed. Thanks so much for sharing, please let us know if we can help with anything else.