Legal Zoom is the worst company you can Use. They were taking forever to get my new company filed with the state. After three weeks of painful waiting on "$#*!zoom" I decided to use my local guy... I got my company filed and received Division of Corporations all in just two days.
I would never recommend legalzoom or ever use them again. Save you money use your local people. Most likely your CPA would be able to assist with something like this or he would know someone who can.
I'm in the process with them for an LLC, it started 2 weeks ago and I paid for the two week package, the misspelled the business name it got fixed, then they send me an email I needed to contact them no explanation, more than 20 min on hold, they tell me the name might get rejected by the state we go forward, then they put my order on hold again because they had issues with my address, it was misspelled. Fine mistakes happen however everything was fixed by the 30 th of last month and then when I called to check on the order they told me they waited am extra 7 days to file it and I'm livid there was no need to wait that long. If I'd known this was going to happen I would have done the entire thing by myself. So now I have to wait two more weeks to see what's going on and can't start my business yet.
Hi Elisabeta, we're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. Please contact us so we can resolve the LLC issues for you. You can reach me at: help@legalzoom.com.
I used Legal Zoom to create my LLC in 2017. I paid for the $399 service and all went well and I was quite pleased with the service. Now 4 years later I have received a letter from a Dallas Texas law firm stating that I owe $399 or will face legal action. Legal Zoom has some shady business tactics that have been expressed time and time again. I will never again use the services of this firm.
I was skeptical when choosing who to use to help create my business. After speaking with Chris, one of legal zooms business specialist, I felt confident that I made the right choice. He was knowledgeable, personable and I never once felt like decisions had to be made right then and there. When I had questions, he answered them in ways I could best understand. I am looking forward to my continued journey with Legal Zoom.
We're so stoked to receive wonderful feedback like this, Jenna! Thank you for taking the time to share, and good luck with your small business.
I have used Legal Zoom many times in the past and was pleased. This time, the customer service was terrible and turnaround incredibly slow. I could have filed these documents myself much faster. I still don't have all of my documents and the story/excuse is different everytime I contact them. I even paid for the expedited corporate elite package.
Hi Kay, I could not be more apologetic about your experience this time around. I will review your order & see what can be done to make this experience better. Please feel free to also contact me directly via help@legalzoom.com.
I bought a couple documents from Legal Zoom. And without my consent, they signed me up for a recurring charge of $15/month. They didn't have a button on their website to cancel it, requiring I call in speak to 3 people and wait on hold for a half hour. Feels like a pretty straightforward scam to get unnoticed charges through and with an intentionally annoying cancel process. Hard to trust a dirtbag company like this with any important legal document.
Hi Greg, we’re sorry for any inconvenience you had in contacting us for subscription cancellation. Your comments and experience are truly valuable to us and we appreciate your feedback. Please be aware that subscription services are not automatically attached to any customer's account without consent or authorization. Our website’s pricing page & questionnaire outline all packages options along with details on cancellation of any trial subscription. We apologize for any misunderstanding or miscommunication on our part. We are very happy to review your account, assist you with a resolution and try to make this a better experience. Please feel free to also contact us directly via help@legalzoom.com.
Timmothy helped me with an important question and made sure that the issue was resolved.
He also went above and beyond by staying on the line for the complete process.
Very friendly, professional and helpful.
- Happy Customer
We're glad to hear about your experience with Timothy. Thank you for sharing, Robert.
I'm grateful too have Legal Zoom as a resource to help us launch our new business. I'm the first 12 hours we've been contracted by two different specialists and are being guided with experts and resources that have been a boost to our confidence during a time that can be a bit anxious. Thanks Legal Zoom!
Your willingness to share your experience has been greatly appreciated, Jason.
Beware of Companies Posing isn't there a law against this Don't call them. Poor service and a rip-off! I'm disappointed with their customer service. Fast response is what they promise but i am shocked to see their bad service. I have been scammed by this company.
Hi Qaza, we're sorry to hear you feel you've been scammed & haven't received the best service. We'd like to investigate this further & provide a resolution. Please contact a manager directly via help@legalzoom.com.
Eden was very knowledgeable, respectful and understanding despite me starting the call upset. I really appreciate Eden's ability to answer my questions calmly helped me understand my options and why your service is beneficial. I feel better educated and able to move forward more thanks to Eden's exceptional service!
We appreciate you, Katherine, for taking time to share your experience with Eden.
I really don't have to much luck with any customer service and Michelle was so comprehensive and not complicated at all. Got my point right away and helped right away. The overall service of my orders were great as well.
Hi Jessyca, we glad to hear that we were able to change your luck with customer service. Thanks for sharing your experience and please let us know if we can help with anything else.
He agent was very excited about my company which in turn made me even more excited about this launch. I think it's beneficial to say that I didn't feel pushed into buying more or up-selling more than I needed. Thank you for that and listening to my business plan.
We love hearing this, Michael! Thank you for sharing.
Very impressed that legal zoom emailed me explaining what the status on our dissolution of LLC. -Legal Zoom has been very good to us over the past 3-4 years only one bad experience was when we called and the associate who answered was not polite and not very knowledgeable.
Hi Kevin, I am very sorry to hear about the previous customer care experience and happy you allowed us another chance to make things right. Thank you for sharing your thoughts & for being our valued customer.
I chatted with Michelle whom which was very patient, knowledgeable, and understanding of my current situation. She provided me with the information that I needed without hesitation, enabling me to handle my business, instead of vice versa. Very much appreciated.
Hi William, we very must appreciate you taking time to leave this excellent review.
Rachel was incredibly helpful with navigating the next steps for closing one business and starting up a new one and I cannot thank her enough for taking the time to explain it all to me.
Thank you so much for sharing, Josh!
I lost the documents that LegalZoom had pre-paired for me six months prior.
I called them on a Friday to see if they could help me and had the documents in my hands via e-mail by Monday. I could not have expected more. They are very professional and expedient. I will use them again.
We are so happy we could help Steve. Thanks for sharing this fantastic experience!
Legal Zoom helped me petition for a trademark with the USA Office of Trademarks/Patents in Washington, D. C. They assisted with the forms and posted me on timings, next steps, et al.
My petition was approved within the timetable detailed for me by Legal Zoom.
What a relief and inroad. One of my critical commercial elements is now protected.
Thank you, Legal Zoom!
So glad we could help you Eric. Thank you for sharing!
Alicia was Amazingly knowledgeable not to mention polite. It's nice to know there're people who still value and appreciate customers and show pride in performing their duties at their place of employment.
This contact with legal zoom was for an LLC start up, I wish I could afford to hire Alicia, maybe one day I will.
Thank you Alicia
Li Zhou
Your willingness to share your experience, Alicia, is greatly appreciated. We wish you the best with your LLC, Li.
LegalZoom has been great from the start. They helped me get my LLC business going and have provided top notch, excellent service from the start to the finish. I really appreciate the follow-up they do to make sure your business is in compliance. I worked with Abra Ruiz on my last call she scheduled for us, and she wanted to make sure my business was up to date with everything, and she was amazing. She went step by step over everything to make sure my business was on track and even sent a follow-up email after our call for reassurance she is there if I need to reach back out for anything. If you are new in your business and need some direction on how to get started LegalZoom is the best route for you and you won't be disappointed.
Thank you for recognizing our efforts and for your positive feedback. It means a lot to us, Renetta.
I went online today to have an issue resolved. My first contact was with "Greg" online and then with "Jason." Both were incompetent and falsely told me that they would get a "specialist" to help me and disbanded the "chat". I waited for 15 minutes but to no avail. An hour later, I tried the same process again and this time I "chatted" with Aimee. She was excellent and did NOT leave the chat and did not disappear. She said she would find the answer and will stay with me until the problem was resolved. This was a special individual who has the skill-est and the caring attitude to take care of a customer. I was very impressed with Aimee and and her professionalism. She is a great representative for LZ and I thought that you should know about her excellent caring and gracious attitude. Bravo Aimee!
Hi Syed, we're so sorry your first couple of experiences were not our best. We're glad you were able to reach a representative who could turn things around for the better. Thanks for sharing and please let us know if we can help with anything else.
Overview
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're really disappointed that you've had a less than satisfying experience with us and we want to have an opportunity to make things right. Please contact a manager directly via help@legalzoom.com and we will do everything possible to make this experience a better one.