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Corporate Values


Lazada.sg has a consumer rating of 1.44 stars from 126 reviews indicating that most consumers are generally dissatisfied with their purchases. Lazada.sg also ranks 217th among Marketplace sites. The most common issues with Lazada.sg are around customer service, which is not as good as expected by some customers.

  • Service
  • Value
  • Shipping
  • Returns
  • Quality
Positive reviews (last 12 months): 3.3%
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Contacted customer service but it was to no avail.
  • But later change its statement after verifying with the seller and allow me to return the item.
How would you rate Lazada.sg?
Top Positive Review

“Recommend Lazada”

Umar R.

My overall experience with Lazada has been positive. I have been shopping on their platform since April 2020. Out of the 65 items i ordered since then, only 1 item was not delivered, which later Lazada refunded me for it. The items are mostly delivered within the scheduled time frame. I personally preferred their delivery partner, Ninja Van for their responsiveness. The return process is almost seamless. Best to check and reject an item upon delivery, for better chances of refund. However, I urge Lazada to improve on their customer service. The automatic response system can be frustrating. We prefer human to human communication. A customer service hotline would be great :)

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Top Critical Review

“What can I do?”

Rowena E.

I have not received my Order from Lazada via J&T express for over a Month now, i have been contacting them thru email,txt etc buy they said they are still working on a solution. 1 month already? Replies in emails are repetitive,scripted, copy paste, this has caused me a great amount of stress already, my items worth is near 200$ thats why i am trying very hard to recover. What can a customer do? How long should I wait?

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Reviews (126)




Reviews that mention popular keywords

customer service (44) item (59) seller (26) order (64) credit card (8) 3 days (3) 2 days (6) ninja van (4) delivery date (5) refund (45) address (7) 7 days (3)
1 review
0 helpful votes
January 19th, 2018
Products are good for the price paid for and service treatment has been fair on most occasions. Some blips can be overlooked at times, but some of their staff do really assist.
6 reviews
7 helpful votes
March 8th, 2015
Items arrived on time as promise both time I purchase. Good site kind of new site but going strong seeing more and more advertising on this site.

Q&A (14)


Do not buy expensive or branded items on Lazada, unsure of its quality and authenticity. My past purchase are either cheap items shipped from China or from reliable local sellers like Autobacs, Prolink and small I.T products.

By Vic K.
See more answers (2)

My credit card also got charged $1 for no reason this morning! So this is how they earn money from us..

By Toss L.

I am in same situation.

By Lua w.

Can’t see your question? Ask to get answers from the Lazada.sg staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Online Shopping at Lazada Singapore ??? Consumer Electronics, Home & Living, TV, Health & Beauty & More. ?ϻ Effortless Shopping ??? FAST Delivery. Shop Now!

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