Lazada SG

I have placed order and am waiting for them to deliver but on the day of delivery, they cancel my order! They say is out of stock. When I place my order the item was available! And that was 3 days ago, don't u reserve the item for customer who have already paid for it and waiting for it to deliver? How can u last minute cancel the order? If u don't have it u shouldn't let ppl order and collect our hard earn money, if u state clearly u don't have the stock, we can look from other place and use the money for the available item we want. So obvious that lazada have not keeping their system well and they r really not up to the standards. Will stop using the lousy online shop.

I am delighted to share my Experience with Lazada. The Lazada team is always helpful in resolving issues on products delivered and compensating on certain cases by benefiting customers. Lazada is Only online store in Singapore which i can easily trust with great Service. I tried many online services like Ezbuy, aliexpress, Q0010 etc. all are pathetic. They don't have any return policy & they have expensive shipping. Lazada is far superior in term of service. Only problem with Lazada is that they made me more shopaholic :) :)

No way to communicate to seller, lazada doesnt even care about customer service or user friendliness. Worse site ever visited. Brought 2 items only received 1, customer service is uncontactable and live chat not working. What kind of site is this, poor customer oriented site. No delivery status or shipping tracking. Charges full amount for shipping but no tracking. Received product is the worse, rusty product, damaged and no way to contact customer service. Refund still require to go thru return hassle. Recommend to close

I am a very regular customer of redmart and I ordered 6 bottles of Chandon that came in a case. I opened the first bottle and it was corked which means it has not been sealed properly. It is therefore undrinkable. I opened a second bottle straight away and it was also corked. The other 4 bottles remain undrinkable. I contacted redmart and they told me that because I ordered it over 7 days ago they will not refund or exchange. I sent them pictures to show the two opened but undrunk bottles and said they could even collect them! I spent nearly $200 that they will not give me back to exchange. Champagne is not something that is obviously faulty/ non consumable like other food. It's also not something you just open straight away! I had bought this for a special event! I just Will have no choice other than to go through the small claims court.

It is best not to shop with Lazada they are very poor. On sep 28th 2015 I made my first order with them. After taking to money they cancelled 3 days later as the item was never in stock in the first place. On Dec 15th I ordered some speakers from them but they did not work and I had to return them. On the 31st of May I ordered an ipad from them and was informed to day that they never had it in stock so have cancelled the order again. 3 attempts to use them, 3 failures and shoddy communication and customer service the whole way through. This is an amateur company masquerading as a professional outfit. 3 strikes and you are out!

I have not received myOrder no. **************
From Lazada Thailand which I order during thecovid19 outbreak. I have been contacting them thru Lazada's app, I need my money back and need to know the reason why the courier sent my orders to a man I do not know.
Because I have not received any goods
They said they are still not return my money 440
Less than 16USD. I have the one of consumer that lazada Thailand cheated.

Is this a faire business?
What can a customer care do for me? How long should I wait? When I will receive the money and the statement why lazada Thailand have not sent my order?

Don't shop with Lazada. That is my word of caution

I ordered kindle from lazada around 25 days back and i am still in fight with the customer service to know the status of my product. And the biggest blunder of all that they dont even know the correct shipment tracking number to find out about the current status of my shipment. So if you don't want to pay them money in advamce and just forget about the product arrival, then please think multiple times before ordering anything fom them.
There CS is pathetic and they dont know anything.

I order 8 pairs of adimax slippers from Lazada SG and they sent me wrong model slippers and submitted for refund and waited for 3 weeks customer service staff never call me to update refund status and one custoner service staff even cut off my line when i talking to her, hope my refund can process faster order number #*******2526 hope management team can help me look into this matter

Dont buy from lazada, I bought a counterfeit watch sold as an authentic watch, return to lazada and they misplace the item, found it later to return to warehouse, Lazada have the review extended and do not even try to do the review at an earlier date as possible.

Lazada sided with the seller to reject to refund for the defective merchandise that I had sent back to the seller. Lazada gave no alternative solutions when they sided with the seller to reject my request for a refund except Lazada asked me to upload more evidence if I wish to continue to dispute. I don't have other evidence than the video I had submitted to Lazada. Of course, Lazada found my evidence not supportive of my claim. The case just hanged? I don't get the refund and the merchandise was already sent back to the seller. Sleazy and unethical. I take this case to court if I have to.

I requested for a refund Jan 23 same day when I received the WRONG ITEM. I bug their Chat Reps almost everyday to check for updates. Coz if i wont do it, I think they will not do any actions. Three weeks passed when I returned my item I received an email finally that they received it. At first they rejected it without informing me. If i didnt chat a rep that time maybe they'll just send back the item. The moment i knew it was rejected i requested for reevaluation then it took another week for them to finally process the refund..

Ordered 4 units of Samsung UHD display from iTechnology. Promised 2 days delivery. Items was not delivered after 20 days despite items updated as packed. Cannot cancel order via app since items has been updated as packed. Tried to contact seller numerous times, no response at all. Finally engage Lazada help to cancel the order and get the refund back.

Do not recommend buying from iTechonlogy. Looks like company has been struck off ACRA list since 2019.

1. Hadn't received my item 5 days after promised deadline.
2. Contacted them. They told me they would get in touch with the seller. Asked them to do so and get back to me within 24 hours.
3. They didn't do anything.
4. Contacted them again after another 2 days. They said they don't know what is happening. Asked them for compensation and immediate update on what is going on.
5. Then they canceled my order because they couldn't get ahold of the seller!
6. They offered me a compensation voucher of $5!

OUTCOME

7. I'm never buying from them again.

They have the cheek to call themselves the Amazon of Asia, if that were the case, I am completely embarrassed to be Asian.

Their ops team refuse to give out contact numbers, citing fear of harassment, and work with people only by calling them using private numbers. They don't call with the intention to find out the customer's experience anyway, they call to tell you Lazada is not responsible for the $#*! you've been through and they don't care.

Couldn't expect more from a bunch of pinoys led by a fresh grad who can barely speak English (if you go on LinkedIn you'll see this is true, their ops is based in Philippines and is led by a Lu Feng locally) joke team, if you would even call this lot of monkeys a team.