They email me have duty & taxes i phone 5 omg why like that? We ordered and then i need to pay the dhl for duty and taxes? Now tell me why?
Very disappointing service. Lazada has the worst customer service among all the online shopping sites I have tried.
Bad company I ordered a phone they didn't deliver and they didn't rerun the money.
Be careful...
Steve
Hi! So gumawa po ako ng account sa lazada and then nung umorder na ko i receive 2 sms na may sinend daw na order comfirmation sa email ko. Ang kasu mali ung email na nalagay ko nung gnawa ku ung account. Ang nalagay ko is... yahoo.com instead of. gmail.com pero pinalitan ko na rin agad sa account control panel sa webapage ng lazada account. Tanung ko lng marereceive ko pa rin po ba ung email na order confirmation sa pinalit kong email?... madidilever pa ring ba ung order ko kapag hindi ko natignan ung email na un?
Hi, Jason. Yes, your order will still be delivered kahit po maling email address ang nagamit nyo. But no worries, pwede nyo naman po kayong gumawa ng bagong Lazada account and thi time gamitin nyo na po ang active email address nyo para makakuha kayo ng email notifs regarding your order. Mas okay na rin po kung magsa-subscribe kayo sa Lazada Newsletter para makatanggap kayo ng updates regarding Lazada's sale, promos and available vouchers. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
They have customer service but cannot provide a support services to a customer like me What a shame! Damn! Lazada philippines sucks!
There is no updates for my Order #**************.It's been 2weeks & it still says "your package has been packed & is handed." Pls give me an update
Hi amor l., upon checking your item is coming from our seller abroad. You may expect to receive the item on or before February 20,2019. In addition, we do have 20-30 Calendar days for items abroad. Sundays and Holidays are not included on the delivery. You may click this link http://bit.ly/2lia7AZ to know more about shipping and delivery. Thank you!
Please cancel my order and call or email me if it's cancelled already because I can't pay it... hope you can cancel it as soon as posible
Hi joan e., thank you for accepting our call. This concern has been resolved.
Please cancel my order #*******. I can't find the cancel button. Di ko na kailangan at hindi ko din ma-afford. Thank You.
No worries Hiro, since ON 379417626 is an invalid transaction, there's no need for us to cancel the order. But to set your expectations right ahead, we'd like to let you know that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant.
The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
Hi! I would like to cancel my Order that is already shipped my order is ******* please process it. Thank you
Hi, Aira. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. But now worries, we'll create an cancellation request addressed to our Logistics team to cancel the delivery of your order. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Sira po yung item na nabili ko na nebulizer pero di pa naupdate na na recieved di ko pa may bayad po ba magreturn ng item? First time ko lang po madisappoint kasi damo ko nang nabili sa lazada maganda naman ang quality except sa neb na sira
Hi Tomas P., we're sorry to hear about that Regarding this concern, you may return the item to LBC. You may fill out the return form slip online. Just log in to your account, go to "My Orders" and click Return. Once you successfully processed our online return, you may bring the item with order number and RA Code in any LBC Branch for free. Click this link http://bit.ly/2uh2bHu so that you can view more information on how to return the item. Thank you.
Umorder ako ng Rx-460P2DFG5 wich is a dual fan graphics card that cost 6,600 pesos pero ang dinilever nila saken Single fan edition that cost 5,990 pesos tapos nung binalik ko rejected daw. Putangina sarap upakan ng customer service nila tangina
We're sorry to hear about that Michael C. Kung mali ang item na natanggap ninyo. Regarding this concern, mas mabuti kung maibalik ito sa LBC. You may fill out the return form slip online. Just log in to your account, go to "My Orders" and click Return. Once you successfully processed our online return, you may bring the item with order number and RA Code in any LBC Branch for free. Click this link http://goo.gl/rdznaM so that you can view more information on how to return the item. Thank you.
Bkit gnun ngtxt n skin ang lazada n cancel n mga order q. Tpos my ngdeliver p rin knina ndi q kinuha kc confirm n nga n cancel. Tas ilang oras bago umalis ung ngde2liver ngtxt lazada n my ide2liver skin n item. Ang gulo cancel n nga ide2liver p rin..
Salamat at pinaalam nyo ito sa amin, reina. Pwede po bang mahingi ang order number for this para matulungan namin kayo? Pasensya na po. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Any update about my refund #*******. I just want to know when will i get the refund for my 2 watches?
Hi Mary, we checked your one of your item and it's now being coordinated to our relevant department. We assure you that once the evaluation period has been completed, an email will be sent. Thank you for your patience and understanding.
Avoid this company at all costs. They will rip you of your hard-earned money. They will never give you a refund.
Hi Theresa A, we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Nag order ako ng item at paid thru credit card kaso nga lang pag bukas ko ng email ko, may email ang lazada na need ko mareplyan ung sms galing Lazada or my order will be cancelled. Ang problem kasi hindi ko na replyan at na delete ko na ung message na galing lazada, macacancel po ba ung order ko? Baka kasi masayang lang ung paghihintay ko. Eto po ung ORDER # *******. Thanks
No worries, Rusty. We are now processing your item Anker 3ft / 0.9m Nylon Braided Tangle-Free Micro USB Cable for Android/Windows/Phones/Tablets (Black/Red). Since its an IMPORT item, you may expect the delivery on or before 04-Oct-2016. You will receive a notification once item arrives here in the Philippines and another one once it is out for delivery. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Pwede ko ba ireplace ung shoes na nabili ko sa smaller size? Available pa ung size na mas maliit dun kaso ang tagal naman magrespond ang lazada kung valid ba na ireturn ko ung kakadeliver lng na order ko na shoes
We're sorry to hear about your concern, Irish. For us to process your refund/replacement, please access to our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE (write in it a piece of paper and put it inside the package of the item you're about to return) and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Nag struggle po kasi kame pano namin marereplyan yung sa lazada. Kasi nakalagay sa text na if di nakapag reply ma cacancel yung order namin? Pano po yung e nag rereply naman kami but then ayaw naman po masend and tinry nmin message sa fb at sa gmail yung lazada di naman nag rereply sana po masagot to kasi po importante yung inorder namin para po kasi sa project namin yun e!
Hi dona t., can you please confirm if that is verification if you successfully made an order? If so, right after ng checkout, may mag-aappear na order number. Magpapadala kami ng email at SMS for confirmation. Kung wala kayong natanggap na notification from us, feel free to contact us through this link http://www.lazada.com.ph/helpcenter/. Thank you.
LAZADA kindly cancel ORDER # ******* because I mistakenly clicked the order twice and I only want to order one, I tried to cancel it but it says ORDER CANCELLED UNSUCCESSFULLY. Thanks a lot
Hi Al, your order 364779952 has already been cancelled. Thank you!
Ordered 4 bags pero ung nareceive ko lang is 3 tapos yung payment is for 4 bags padin. Tapos mga customer representatives paulit ulit lang mga pinagsasabi tapos magkakasalungat pa, sabi di ko na daw kelangan ireturn ung 3 bags tapos may nagemail kelangan daw ireturn tapos tumawag ako sabi di na daw. E ano ba talaga? Niloloko nyo nalang yata ako e. Nakakainis na seryoso.
Hi Francis C. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
Nagorder ako ng monopod last Feb 9,2017. Tapos Feb 11,2017 nag email kayo na to be shipped na. Nagtry ako itrack yung order ko thru LBC. Nakalagay lang "No tracking details found" Pwede paki explain bat ganun ang nagyare. Until now hindi ko pa matrack yung order ko. Hindi consistent yung expected delivery date niyo kung ganun!
ORDER #: *******
LBC TRACKING #: **************
Hi Des Y., please be advised that we are giving and advance tracking number but it may take within 24-48 hours to be activated once arrived at LBC. By the way, you may check it since it is now searcheable. Also, please anticipate delivery because our standard deliver time frame may take within 5-12 calendar days for areas outside Metro Manila. You can read more about Shipping at http://goo.gl/RoRVij. Thank you.
Overview
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 805th among Electronics sites.
- Visit Website
- Makati, NY, Philippines
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ahbie, please provide us your order number so we can look into this. You may also contact our customer service at (02) 795-8900 or send us an email through this link http://bit.ly/I6aQMR. Thank you!