About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
This is nothing more than a scam they will scam your credit card their forms are not accepted in the state systems and are wrongly formatted junk!
I've used Law Depot a couple of times over the last couple of years. Their online forms are easy to fill out, and contain the laws of your state. The forms are 100% Professional and Legal. My local Attorney was very impressed with these forms. I highly recommend Law Depot for your Legal Document needs. 5 Star Service all the Way!
I am a college student who was working on a project utilizing LawDepot back in January. I had clearly canceled my subscription but was continually billed through this month because I had logged into my account when I had canceled my 7-day free trial which they say is effective immediately. Trying to dispute the charges which totaled nearly $250 over the last 7 months, I called customer service who was unhelpful and unapologetic. The manager refused to give me a refund despite understanding my intent to cancel my subscription. I would not recommend this service to anyone who doesn't like being taken advantage of. It is amazing how little this company cares about those it claims it serves!
Hello Charlie,
I am sorry to hear about your experience. To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period. If you were billed for several months which shows monthly in your bank statement, that would mean you have not cancelled the subscription at all. Unfortunately, no refunds will be processed for a Free Trial for 1 week turned into a monthly subscription.
I appreciate your feedback and we'll continue to work on our website to improve all areas of service.
Regards,
Divine
Customer Support
What a rip off I have contacted my bank & a lawyer. I purchased a rental agreement one time and was not told about any contract. No integrity in this company.
Hello David,
Thank you for your feedback.
All of the license options are displayed to you on one screen with descriptions. You would have to select one of the three options to print and download a copy of your document. The payment screen would inform you what you have selected including the amount of payment that will be charged to your card before you click Submit Order. A receipt will be shown on the next screen and an acknowledgement email will also be sent after submitting payment. All of this information has been given to you so you would have an informed decision about your purchase.
I am sorry for your confusion. If you need to speak with someone about your account, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
This place has been STEALING money from me for weeks. Do not give them any of your info - even your PayPal email address because they will charge you for not using any of their services. Called to try and get a refund spoke with two different people they were extremely rude and did not refund any of my money… now I have to dispute with my bank.
Hello Cynthia,
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period. If you have been billed by the site, then that would mean you have not cancelled your subscription within the Free Trial week. You had agreed upon the Terms of use of the Free Trial Policy which is, The terms and conditions of the offer that will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
Thank you for your feedback. We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
I signed up for a 7 day free trial to prepare a contract for deed as that was the only thing I needed the service for 1 day after I went to cancel my subscription and not one single web page of Law Depot will load it continues to say DSN server didn't respond page didn't load, I cleared my cache on 3 different devices and tried to go to the website from each one to cancel and it does the same on all of the devices. I would not like to think that after you subscribe to the free trial they block their server where you cannot go back to the account you created to cancel or any other links that take you to their website. I have tried to call customer service number I got off of google 17 times in 2 days it rings one time and hangs up, and I tried from 4 different phones with different carriers, so I have to believe that the company set it up to do it so you couldn't cancel so you cannot cancel on the website, any link, or by phone that is very troubling. Looks like I will have to cancel my debit card and wait 10 days for another one and go to the bank in person every time I need to pay bills or get money out of my account, which is very upsetting and frustrating I AM VERY DISAPPOINTED IN HOW LAW DEPOT IS CONDUCTING BUSINESS. As I am sure I am not the only one this has happened to or is happening too. This company needs to be shut down if this is how they do consumers regularly. I will be reporting this to the BBB, the Attorney General of Alabama, the Govenor's Office, and the Federal Trade Commision to share my experience with this company someone needs to look into this and do something about it and hold them accountable.
Hello Donna,
I am sorry to hear about your frustration. There has not been a known issue of the site having technical difficulties.
Customer Support is available Monday to Friday 8 am-7 pm ET. Regardless, you have a total of 7 days of Free Trial service in which you can cancel your subscription anytime you want.
There are other ways to cancel other than calling in or online. Chat support and Email support are available for you to access on the website.
If you can give us a call, we would try to sort this out with you.
We appreciate your feedback.
Regards,
Divine
Customer Support
I used their site for a school project, I hit end trial and it did not go through I guess. I didn't realize that I was still getting charged $33 a month for something I never used after that (plus an international charge fee, cause why would they tell you that up front) When I reached out, the live chat woman told me no to a refund for the first month, so I called for a manager. She wrote me off completely and told me she couldn't tell what I did or didn't do with the website, which you can see how people access your site, I know the back end of a website ma'am. Then when I said I hit end free trial, she was like we can't see that, you must've done something wrong. Just very accusative, with little help. I am thankful for the one month refund, but I obviously didn't use the site and missed that I had gotten charged. Very annoyed with this site.
Hello Katie,
I am sorry to hear about your frustration.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
Thank you for your feedback.
Regards,
Divine
Customer Support
My mom was dying of stage IV metastatic breast cancer, and her condition worsened earlier this year. In order to prepare for the worst, I looked to places I could get legal documents so I could protect her and my family, something that no one wants to do but is necessary. I found LawDepot and signed up for a free trial in order to see templates of certain legal documents at the time, and they were all unhelpful as I found better ones for provided by the state.
I got one email confirmation in January that I had a free trial, and subsequently zero communication from LawDepot. They charged me since January 2021 till now, with no notification of an ongoing subscription or even the beginning of the paid one. Even for the month of June, I cannot get a refund although I finally realized that I was being charged for it and canceled - and have not used their services.
When chatting with a representative, they told me that I checked "terms and conditions" which allowed them to charge me without notifying. I was told absolutely no refunds. I don't care if they wrote legal loopholes that I don't remember seeing on my free trial page at all. It's slimy and disgusting, how they prey on people who are desperate and looking for legal advice, even months afterwards. I've worked in law for a while, and I guess this website is no different to the sleaziest attorneys I've worked with.
LawDepot, I hope no one uses your website and gets charged for months following the death of their young mother. You've left a horrible taste in my mouth, and your predatory practices should be known to all.
Hello Isabel,
I am sorry to hear about your experience. Please accept our deepest sympathies for your loss.
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
All information was given so you have an informed decision about your purchase. I am sorry if you were confused about the Terms of Use.
We do not send out reminder emails of your service as we have provided that to you the first time you signed up. It is the customer's responsibility to cancel the subscription within the Free Trial week if they do not want to continue to a month-to-month service.
We appreciate you giving us feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
A great step by step template but it is NOT FREE. I liked how it was laid out and organized. But very disappointed that it was not free.
Hello Brenda,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
The document edit which is needed will NOT save the edit. REALLY FRUSTRATING. Also when you save to documents or save to folder then you can't locate the saved documents.
Hello CK,
I am sorry to hear that you are having trouble with saving your edited document.
Our Customer Support hours are from 8am-7PM ET Monday to Friday.
Call us during those times for immediate assistance.
Alternatively, there is a Help Center on the site that you can access anytime you need.
Regards,
Divine
Customer Support
The goal of the site is to get you to accept an autorenewal for monthly payments in the hope that you forget to cancel it afterward. They say so in their policy and use it as leverage to keep your money. Even if you can prove that you didn't use the service they will never give you a refund. Please note the service is managed by sharks. No regards for their customers, they will try to rip off as many people as possible instead of trying to build customer loyalty through decent service. Be careful to micro-manage your account if you go ahead with this business. They think you just have that to do, very pretentious of them. Horrible experience,
Hello Julien,
I am sorry to hear if you deemed your experience with us a horrible experience.
The Conditions were posted before you selected the monthly subscription which started of as a Trial Free for 1 week.
The site states twice that it is a 1 week Free Trial renews to a monthly fee of $33.00 after the free week. Cancel anytime within the Free week, no obligations.
An email was sent out to you confirming the service you had ordered with the date and time of the renewal to a monthly subscription.
The email also includes the process of cancellation should you not wish to continue with the service to a monthly one.
Since the subscription was not cancelled within the free week reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has gone to a monthly service.
We appreciate your feedback.
Regards,
Divine
Customer Support
They say they're free but when you get to the end of the document, you have to enter a credit card to get the document.
Hello Sessel,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
I cancelled my subscription 3 days after the renewal, and never even went on the website - and They still refused to reimburse me...
They even charged the full month even if I cancelled after 3 days.
Hello Math,
I am sorry to hear you were not satisfied with the service.
To clarify, the Trial is only Free for 1 week/ 7 days. As it states on the site twice, renews to a monthly fee of $33.00 after the Free Trial week ends.
We sent you an email confirming of your sign up and the date and time to cancel by including the steps on how to cancel.
All of these information were given to you so you would have an informed decision about your purchase.
Since you have cancelled your subscription 3 days late after your Free Trial week ended reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has turned to a monthly service.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
I call the Law Depot office to ask a question and was greeted very disrespectfully by Monie which I don't believe was her real name. She was very disrespectful because I ask her a question I would not recommend this service if they treat their clients like the way I was treated
Hello Brenda,
Thank you for the review. We apologize for the bad experience you received from one of the representatives.
We will look into this matter and do the best that we can to improve all areas of service.
Regards,
Divine
Customer Support
BEWARE OF THIS COMPANY AND THEIR FREE TRIAL
I canceled this before the free trial was over. I found the service to be substandard and not very useful.
I subsequently found 2 charges on my bank statement. I had been charged despite canceling. I contacted the company requesting a refund. They have refused, despite the fact that I had not used or even logged in since the day I canceled.
I asked for verification that I had approved the payments and received nothing.
Very disreputable. Very dishonest.
Hello Jenna,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
Don't trust them with your visa account. Happy to keep taking out money after I canceled my subscription. In DECEMBER 2020. Payment of $33.00 in January, 20th February 20th March 20th.Don't get any response from my emails to the Law Depot. Still waiting for a response from my emails
Doreen Green
Hello,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
Clearly spend lots of money on advertising to push yourselves to the top of google searches.
Have spent time in the past on your "free" forms that turned out not to be free but only once I'd wasted all my time filling them in.
Should've learned my lesson just tried to do it again and what do you know "pay for a License"
If it's free state it is, if there will be a cost at the end SAY SO that way people won't waste hours of their lives.
Hello Emily,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
Customer service was rude. Yelling not listening. I am shocked beyond disbelief. Will not be using their services again.
Hello Rosemary,
I am sorry to hear about your horrible experience.
All of our calls are being recorded. Rest assured this will be reviewed and dealt with accordingly.
Thank you for your feedback.
Regards,
Divine
Customer Support
Easiest form to fill out.
Got the trial
Printed out my 2 forms
Canceled the trial easily from:
Lawdepot.com/cancel/
So yes I would use them again as the cancelation was easy and if you need to get a monthly subscription then at least you know the money is going to a reputable company!
Hello Avery,
We appreciate your feedback. Thank you for visiting our site.
We are constantly updating our document options, so please visit us again in the future for your document needs.
Regards,
Divine
Customer Support
I signed up for the free trial to see if this would be a good site for a legal document i was looking to create. Turns out it was not. They advertise this company as "free" but after an hour of filling out forms they hit you with your credit card information. Right after i finished reading their terms and conditions I CANCELLED MY ACCOUNT. Don't think twice of it until 5 months later i realized I have been charged $200 over the past 5 months. Charging me when i cancelled my account that's real professional! In addition to this, they are slimey and don't email you to let you know that charges have been made. This company feeds off of peoples busy lives and letting charges fly under the radar. Customer service is also USELESS and will do nothing to help you besides shove their policy of which you "agreed to" in your face. I read the policy and CANCELLED my account right after. Log on to the account today to see it's not canceled! This is the worst company i have ever dealt with. Pure deciet. Stay away from this con company. Oh! And i will be seeking legal action in order to get my money back! Want my money now! REFUND.
Hello Haylie,
I am sorry if you feel that way.
The trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
There are no charges to the card if the trial offer is cancelled within the seven day trial period.
As you mentioned, you were the one who cancelled the subscription. The site acknowledges your cancellation right away and you would know it has been cancelled.
The cancellation is real time and it will also send you a confirmation email once cancelled.
If you were still billed for all those months, then that would mean you have not cancelled your subscription correctly resulting to charges on your account.
Unfortunately, no refunds will be processed for a Trial Subscription turned to a monthly service.
The Terms and conditions were outlined clearly when you signed up for the service.
Thank you for your feedback.
Regards,
Divine
Customer Support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I am sorry our forms did not work out for you. We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support