Overview
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Súper fácil de usar la recomiendo 100% me encantó pude aser mi contrato muy bien.
I signed up for a 7 day free trial to prepare a contract for deed as that was the only thing I needed the service for 1 day after I went to cancel my subscription and not one single web page of Law Depot will load it continues to say DSN server didn't respond page didn't load, I cleared my cache on 3 different devices and tried to go to the website from each one to cancel and it does the same on all of the devices. I would not like to think that after you subscribe to the free trial they block their server where you cannot go back to the account you created to cancel or any other links that take you to their website. I have tried to call customer service number I got off of google 17 times in 2 days it rings one time and hangs up, and I tried from 4 different phones with different carriers, so I have to believe that the company set it up to do it so you couldn't cancel so you cannot cancel on the website, any link, or by phone that is very troubling. Looks like I will have to cancel my debit card and wait 10 days for another one and go to the bank in person every time I need to pay bills or get money out of my account, which is very upsetting and frustrating I AM VERY DISAPPOINTED IN HOW LAW DEPOT IS CONDUCTING BUSINESS. As I am sure I am not the only one this has happened to or is happening too. This company needs to be shut down if this is how they do consumers regularly. I will be reporting this to the BBB, the Attorney General of Alabama, the Govenor's Office, and the Federal Trade Commision to share my experience with this company someone needs to look into this and do something about it and hold them accountable.
Hello Donna,
I am sorry to hear about your frustration. There has not been a known issue of the site having technical difficulties.
Customer Support is available Monday to Friday 8 am-7 pm ET. Regardless, you have a total of 7 days of Free Trial service in which you can cancel your subscription anytime you want.
There are other ways to cancel other than calling in or online. Chat support and Email support are available for you to access on the website.
If you can give us a call, we would try to sort this out with you.
We appreciate your feedback.
Regards,
Divine
Customer Support
So far, so good. Several documents to go
Hello Abigail,
Thank you for the feedback. We appreciate you using LawDepot for all your legal document needs.
Regards,
Divine
Customer Support
Easy to use!
Hello Jacob,
We appreciate the 5-star rating. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Es agradable la ayuda brindada,me gusto por el momento, lo recomendare
Hola,
Gracias por la reseña positiva. Apreciamos que utilice nuestro sitio.
Saludos,
Divine
Atención al cliente
Super fácil y completo. Sin tener que salir de casa.
Hola Nicole,
Agradecemos la revisión. Gracias por usar LawDepot.
Atentamente,
Divine
Atención al cliente
*******910
Hello Jeremy,
It seems that you need some assistance. Please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am to 7 pm ET.
Regards,
Divine
Customer Support
Over all good, would be nice to know cost up front, have been screwed by other companies on the cancel at end of month, so went with the $69.00
One loan agreement, if life was longer i would look for a lower cost for 1 loan paper agreement. 4 star on the high side. Nathan
Hello Nathan,
We appreciate the review. The payment selection is placed at the very end of the process, after you've had a chance to fill out the document. This setup allows customers to try out the website and go through the steps to see if the document meets their needs before committing to a purchase. It’s a way to give you the opportunity to explore the content, understand what’s included, and decide for yourself whether it’s the right fit, without any upfront pressure to pay. If you just want to try it out, a Free Trial is one of the selections. As long as it is cancelled within 7 days, no billing will occur.
We hope that clarifies everything.
Regards,
Divine
Customer Support
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
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- Los Angeles, CA
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Kelly,
Gracias por la calificación de 5 estrellas. Agradecemos que hayas visitado nuestro sitio.
Saludos,
Divine
Atención al cliente