Overview
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
I like this website. Residential lease is very easy to create online.
Process to create and edit a rental lease was easy
Great experience.
The website is pretty easy to use.
Hello Pamela,
We are glad you had a great experience. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Thank for your quick response to my printing issue
Pretty good experience. Easy to read and understand.
Hello Calos,
Thank you for the review. We are glad you had a great experience using our site.
Regards,
Divine
Customer Support
Excellent, Awesome. Walked me through, extremely patient, made sure my issue was resolved!
Having password issues, but document looks fine. Preparation was simple and efficient.
Hello Pam,
We are sorry you had password issues. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
Cynthia was patient, cooperative, knowledgeable, and a pleasure to deal with.
My customer service gal was kind, patient, and very accommodating!
Bad, put wrong state on will, you are to check my work not the other way around.
Jerry, we have shared your comments with the review team and we thank you for taking the time to share your feedback.
I am still interested in ordering the one-year prescription subscription
Hello Nancy,
To Upgrade to the 1 Year Pro:
1. Sign in to your account.
2. Hover over your email address at the top right hand side of the page and click on My Account.
3. Click Select the Yearly $8.99/Month PREPAID FOR ONE YEAR
If you have questions or need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
Service easy to use and price is more than reasonable.
Hello Donald,
Thank you for the review. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Awesome! Easy document creator! Just input your info and edit as necessary! Done!
Hello Samantha,
We appreciate your review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Seamless template, easy to create a living trust.
Good
Hello Lauren,
We appreciate the feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Janet's customer service was better then expected. Thank you
Not sure of myself on this but hoping it works if I die!'
Hello Tom,
We have been a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and saved considerable legal fees. Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
We appreciate your honest review and thank you for using LawDepot.
Regards,
Divine
Customer Support
Great service and fast I would definitely recommend Rocket Lawyer. Thank you for all your help.
Thanks for the feedback Emma. Just to clarify, we are LawDepot, not Rocket Lawyer.
The representative was so patiently helpful and very knowledgeable.
Hello Gail,
We appreciate the feedback. We are glad to know we have provided you Excellent Service.
Regards,
Divine
Customer Support
A Pleasure doing business, it was quick, easy, and not complicated.
Hello Maria,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
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- Los Angeles, CA
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
Thank you for the 5-star rating. We appreciate you using LawDepot.
Regards,
Divine
Customer Support