VitalChek has a rating of 2.84 stars from 340 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 4th among Birth Certificates sites.
This company responds to reviews on average within 4 days
I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting. I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.
I would give a zero if possible. Vitalchek was useless. Charged me their fee for nothing! They sent back emails saying they needed new documentation due to me ordering my birth certificate in a different name. They actually said my notarized signature didn't match. They expected me to get my maiden name that's on my birth certificate notarized. All my ID is in my married name and has been for years! How is this even logical?They would not answer my question about how to get that done. They just keep sending back a message stating I did it wrong. Do not use this company!
Woke up on a Monday morning and could not find my birth certificate. Did some research, discovered VitalChek, and 48 hours later I received my certified copy in the mail. If you are ever unfortunate enough to lose your birth certificate, do not panic. You can get a new one quickly, easily, and for a low cost through VitalChek.
I live in NC and needed my divorce decree from AL and instead of searching everywhere for it I went online and found Vital Check. They had it sent to me in two days. I was very impressed by the service.
Thank you Vital Check for helping me and the price wasn't too much. Cheaper than driving to AL to get it.
Products used:
Vital records request.
Hello Nancy. Thank you for ordering your divorce certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I ordered some birth certs in the mobile website. The site design was bad and I accidentally ordered more than I needed. I immediately tried to contact support to revise the order. I couldn't easily find the support info. Eventually I did but when they responded 2 days later they said it was too late to do anything about it. I had to place a complaint with the BBB and then someone helped me out. On the plus side, they did come relatively quickly.
I have ordered 2 documents in separate times from this service. They found the correct death certificate of my great grandfather even though there wasn't much information on it. It did list my grandfather as the informant. The cost for the search was pretty standard, and it came by UPS and I had to sign for it. The other record was even better searching because my grandfather wasn't named at birth but it did list his parents and obviously had the correct birth date. Nice job searchers!
Products used:
Ordering vital records
Hello Patti. Thank you for being a return customer to VitalChek and ordering your certificate through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that we were able to assist you and hope that you will once again consider VitalChek for future vital records orders. Thanks again.
I ordered birth certificates to renew my kids' passports on Jan 31. I paid the expedite and next day mail fees and was told I would have them by Feb 2. It is now Feb 14 and nothing has arrived. I have emailed VitalChek requesting an update and have tried calling. No one has returned my email after several days and its impossible to get anyone on the phone. Looks like Ill have to dispute the charges on my Visa and go to the state office to obtain these records. What a pain. Stay away from VitalChek.
We apologize that your customer service experience was less than stellar. Please contact us with your order number so we can look into this for you. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Very fast arrival of what I needed. Also, the whole process was easy with an easy website to navigate. Thank you!
Hello Jaime. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process fast and easy. We hope you will consider VitalChek for future vital records orders.
I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting.
I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.
Products used:
Vital records super easy and fast delivery on my dest within the week of ordering.
Hi Lynda. Thank you for ordering your birth, marriage and divorce certificates through VitalChek and sharing your positive feedback about the ease, convenience and timeliness of our service. We appreciate your referral of our service to others. Thanks again.
Very angry and disappointed. Will never use again. Ripped off. Charged me $20 to Mail which didn't show till after my card went thru. I also checked off cause of death. Which I did not recieve. Called immediately and would not cancel order. Cost me $44 for certificat and Mail. Now had to again order same certificate with cause showing for $15. Horrible customer service. That surprise $20 Mail fee should have shown 1st on subtotal. Filing complaint with BBB next.
My college-age daughter had misplaced her birth certificate and we needed another copy so she could get paid for her summer job. Ordering from the Georgia State Records would have taken 8-10 weeks. Granted this was a little pricey, but we had it sent to us in Texas in less than a week. We were very happy with the service.
Hello Robin. Thank you for ordering your daughter's replacement birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
No problems with my order. Easy application online, delivered on time as requested. I paid extra for faster delivery with a signature required.
Hello Lisbeth. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
Needed to change location of where the birth certicate was from but they already processed it and wouldn't give me a refund or even use the same money I paid for to place a new order with the correct location. They told me to pay again for a new order. So now I'm out of money with nothing to show for it and they expect me to pay them again. Don't even try going through customer service because they are RUDE and hung up on me.
Tip for consumers:
STAY AWAY
Products used:
They didn't even give me any product or service because they said they can't refund me or use the same money to place a new order so they just took my money for free.
We appreciate you placing your certificate order through VitalChek. We are sorry that your experience with VitalChek didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience in the future. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Again, thank you for your feedback.
I had almost forgot I ordered the birth certificates,the truck pull up sooner than expected,I was so please and pleasantly surprised, I highly recommend this service to anyone
Hello Audrey. Thank you for placing your birth certificate order through VitalChek and taking the time to share your positive feedback about your experience. We're glad to hear you received your order promptly and truly appreciate your recommendation of our service to others. Thanks again.
Ordered a birth certificate. Had no problems using the AP, and received well within the time frame that was noted. Would recommend & use again when needed!
Tip for consumers:
No
Products used:
Birth certificate service
Greeting, Andrew. Thank you for placing your birth certificate order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you had a good experience and will utilize our service again in the future. We appreciate your recommendation of our services to others. Thanks again.
No issues ordering what I needed on the site, and received it in a timely matter. Will use it again in the future if needed. I hope this was helpful
Hi Tanya. Thank you for placing your document order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your document in a timely manner and that you will utilize our service again in the future. Thanks again.
Seamless process to order and pay for my documents online. I received my baby's birth certificate within that following week.
Tip for consumers:
Quick and easy way to request and pay for your documents after leaving the hospital.
Products used:
Processing of documents.
Hello Michelle. Thank you for ordering your baby's birth certificate through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process quick and easy. We hope you will consider VitalChek for future vital records orders.
I have used them a few times. It always takes a long time to get the records but you have to expect that. Well, I never received the last record I ordered. I wrote them in the beginning asking them about this record and they said they still had more time. Well it's been over six months, and now they don't even respond to my emails. It cost over 50.00. I should have just driven 3 hours and got it myself which looks like what I am going to have to do. I hope I never have to use them again.
Tip for consumers:
Do it yourself, if you can
Products used:
Finding records
Hello Randall. We appreciate you placing your certificate order through VitalChek. We apologize that you never received your order. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I received my son's Birth Certificate within a week and a 1/2 very helpful. We were able to complete everything. We needed to do with his Driver's license. Thank you so much.
Hello Lorie. Thank you for ordering your son's birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
When I ordered my birth certificate and marriage certificate, I expected to pay the processing fee for each. Instead, I was only charged for it once since I was able to order both at the same time. And they came within the 7-10 business days I was advised.
Hello Courtney. We appreciate you placing your birth and marriage certificates order through VitalChek. Thanks for the positive feedback regarding your ordering experience. We hope you will consider VitalChek for future vital records orders.
It cost more than I wanted it to, but VitalChek got me what I needed faster than the folks who should have called me when my friend passed.
Tip for consumers:
Shipping costs more than the item.
Products used:
Death Certificate
Hello Diana. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
Ordering birth certificate online was quick and easy.Upon placement of my order arrived sooner than later.satisfied Thank you vital check
Products used:
B.C.order
Hello Kim. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I was very pleased with the prompt delivery of my documents and the professional way in which everything was handled. Thank you.
Hello Dixie. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders. Thanks again.
Just want to help others planning for international travel, passport applications, etc...
There is no backing to any of the processing times or expected arrival dates that Vitalchek will give you. Please do not plan around them. I placed my order in July of 23. It's now nearly March of 2024 and I am having to take time off of work to make an appointment downtown and pay for the same document Vitalchek was supposed to deliver months ago. Also now stuck forking over extra fees for an expedited passport because of the delays from Vitalchek. They have exceeded the original processing time by nearly three months, and they still can't tell me exactly when it will ship. It took me about 45 minutes on hold with their customer service line to get that answer. They will not process a refund, they won't offer expedited shipping, there's literally nothing they'll do for you other than apologize for the inconvenience. I just want to urge people not to use this service if it's for important travel reasons. If I knew I had to end up downtown and miss work to get my birth certificate, I would have just done it months ago.
Products used:
Ordered Birth Certificate. Still hasn't been delivered.
Hello Matthew. Thank you for placing your order through VitalChek. We partner with more than 500 vital record agencies across the U.S. Each agency has its own unique requirements and therefore can have different processing times. While some agencies process orders immediately, most process orders in a matter of a few days and a handful of agencies are backlogged and take significantly longer. We apologize for the inconvenience. If you have questions, please contact us so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek where you will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I ordered a copy of my certified birth certificate online. It took a little time to complete the order, but that was mainly because they want to protect you from any fraud or identity theft. I received it on time and it was exactly what I ordered. It was a little costly, but that was due to having it shipped certified mail, insured and 2nd day Air. This was recommended since it was a birth certificate and I didn't want it getting lost in the mail. Overall I am very pleased and would highly recommend Vitalchek services.
Hello Tina. Thank you for placing your birth certificate order through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you appreciate the security measures we have in place to protect your private information during the online ordering process. We hope you will consider VitalChek for future vital records orders.
I've used vital check a few times now and have always been satisfied! Was easily able to track down out-of-state berth certificates and name changes.
Products used:
Legal documents
Hello Nathan. Thank you for being a return customer to VitalChek and ordering your certificate through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We hope that you will once again consider VitalChek for future vital records orders. Thanks again.
I have been trying for a month to get a death certificate form NJ. I submitted 2 requests in one envelope and they told me I needed to submit a second copy of my identification. They gave me a fax number and I faxed it no fewer than 5 times, including going to UPS and they keep saying they have not received it. For some reason, I cannot do an online submission of the ID. The s supervisor was unsympathetic and just provided with with a THIRD fax number to try. They are like criminals without a soul.
Hello Carren. We apologize that your customer service experience was less than stellar. Please contact us with your order number so we can look into this for you. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Hello Malik. Thank you for placing your birth certificate order through VitalChek and sharing your feedback. We're always thrilled to hear from our satisfied customers. We’re glad to hear you had a good experience and hope you will consider VitalChek for future vital records orders.