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The goal of the site is to get you to accept an autorenewal for monthly payments in the hope that you forget to cancel it afterward. They say so in their policy and use it as leverage to keep your money. Even if you can prove that you didn't use the service they will never give you a refund. Please note the service is managed by sharks. No regards for their customers, they will try to rip off as many people as possible instead of trying to build customer loyalty through decent service. Be careful to micro-manage your account if you go ahead with this business. They think you just have that to do, very pretentious of them. Horrible experience,
Products used:
none, they charged anyway
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Hello Julien,
I am sorry to hear if you deemed your experience with us a horrible experience.
The Conditions were posted before you selected the monthly subscription which started of as a Trial Free for 1 week.
The site states twice that it is a 1 week Free Trial renews to a monthly fee of $33.00 after the free week. Cancel anytime within the Free week, no obligations.
An email was sent out to you confirming the service you had ordered with the date and time of the renewal to a monthly subscription.
The email also includes the process of cancellation should you not wish to continue with the service to a monthly one.
Since the subscription was not cancelled within the free week reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has gone to a monthly service.
We appreciate your feedback.
Regards,
Divine
Customer Support