About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Classic free trial where they will charge you after 7 days and then won't let you get your money back even if you don't use the service a single time after. I get that this is my fault, but 95% of companies will refund your money if you don't use their service whatsoever during the subscription period. Customer service is rude and unhelpful, so good luck!
I suggest you look elsewhere for this type of service. I joined the free trial and missed stopping my trial period by a day and was charged for a full month. They would not give me a refund. If LawDepot were selling a legitimate service instead of a scam to get your money, they would have refunded the fee.
Hello Tim,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
Edit: problem solved this is a good site if you need legal help. Quick support if you have any problems.
Hello Charles,
Thank you for your feedback. We appreciate you using our site for all your legal document needs.
Regards,
Divine
Customer Support
I used LawDepot to generate a Partnership Agreement. Took all of 15 minutes through a structured interview. Very easy. Note that the service is actually free BUT you do have to remember to cancel your subscription within a few days or you end up paying. Easy to remember and easy to cancel. I'd use them again.
Hello Donald,
Thank you for your positive review. We appreciate you using our site for your Partnership Agreement.
We are constantly updating our list of forms so visit us in the future for your legal document needs.
Regards,
Divine
Customer Support
This product is very misleading stay away. The company bring you through a funnel with the pretense of using a free service and than ask you for all of your credit card information at the end. Shame on you.
Hello Greg,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Do not do the free trial! They won't refund your money if you cancel one day late! This is how they make their money. People forget to cancel their trial until it shows up on their card, than these scammers won't refund you the money. Scam scam scam!
Hello Tim,
Thank you for your feedback. I am sorry if you feel that way.
To clarify, LawDepot has been in the Business since 2002 and an A+ Rating from the Better Business Bureau.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department and is customized based on the laws of your state.
The site states twice that the Trial is only Free for 1 week. Renews to a monthly fee of $33.00 after the Free Trial ends if not cancelled within the Free week.
An email was sent to you as well with the date and time to cancel by.
Here's our Terms of Use that you had agreed upon when you signed up for the service for the Free Trial.
A. Free Trial Refund Policy
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
You can read more of the Terms of Use on the LawDepot site. All of these information were given to you so you would have an informed decision about your purchase.
I hope that gave you a better understanding on the kind of service you had selected and agreed upon when you signed up on our site.
Regards,
Divine
Customer Support
150 lighter due to card charges dating back months from this company due to a subscription I opted out of the same day I used it- absolute daylight robbery and I used one document. This scam company rely on your card details when you sign up so they can continue to take £29 a month for a service you used once in a day! I have only just noticed 6 months on - I feel sick
I did cancel the same day I used the service and your terms and conditions state the following:
*We will refund subscriptions up to the value of £100.00
*Each document costs a maximum of £39.00
The footprint on this site shows I visited one time in August, yet you took the following payments
£29.00 August September October November December = £145 for a document worth £39.00
How can it be £5.00 per month subscription yet £29.00 a month if you don't cancel the same week you start it?
I suggest your "cancel" button failed me and you rely on this to build your equity to make your business profitable.
I also want to know why you can retain a persons card details and not provide them with a receipt to their registered email so I would have seen this sooner!
So I have paid over £100 for a document worth £39.00
I will be seeking legal advice on this as well as reporting you to your local trading standards office, just because it's legal does not make it any less of a scam - it's scandalous and disgusting!
How do you people sleep at night.
Hello Kate,
Our records show that you initially signed up for a 7 day Free Trial Subscription.
As stated on the website twice, renews to a monthly fee of 29.00 GBP after trial ends.
We also sent you an email of the date and time to cancel by.
All of these information were given to you so you would have an informed decision of your purchase. Since there has been no cancellation on file within the trial period, therefore the charge on your card.
Your subscription has been cancelled on Dec 14,2020.
A 29.00 GBP courtesy refund will be processed within 5 business days.
Regards,
Divine
Customer Support
Very courteous prompt resolution to my questions. Was very happy I found your service. Saved me a lot of time and frustration.
Hello AJ,
We appreciate your feedback. We are glad to know we were able to assist you with your concern.
Regards,
Divine
Customer Support
Beware you can get these documents at staples for 10 bucks so do your homework before you get involved with law depot
Hello Robert
We appreciate your review.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I hope that gives you clarity on how LawDepot works. If you still have more questions, contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
The website content/forms was actually really nice and easy to use. Their customer service, however, was horrendous. I tried cancelling my trial 3 times only to find the cancel button grayed out. The chat continuously told me that my subject line was too long (try again) - and even with a one word subject. I called today to cancel over the phone to report the technical issues to them, and they told me 'no one else has any problems'. I explained that I have worked in technology with websites for many years, and she said 'Well, you don't work here!'. Totally uncalled for when I'm just trying to give them website/technical feedback. I escalated to a manager when the first rep was so rude, and the manager was just as bad. I actually had considered cancelling my other legal program and come back to use this one once the other one expired (until today). I will NEVER use this service simply because of their support demeanor.
Hello Jennifer,
Please accept our sincerest apologies to the bad experience you had with two of our Representatives.
We understand this is frustrating and a horrible thing to have happen.
This has been dealt with and taken care of.
Thank you for letting us know as well about the technical issue our site incurred.
Sometimes it is also the browser or the internet connection that seems to not work and is affecting the site.
However, this has been forwarded to the right department and they are currently checking on what may have happened.
We appreciate you taking time to give us the review.
We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
DO NOT USE THIS COMPANY OR WEBSITE!
THIS IS NOT A GOOD or SAFE COMPANY!
They charge you improperly!
Horrible customer service when you try and get your $$ back for bad charges by them.
Hello,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Well explained kits & easy to follow instructions highly recommend to anyone who needs to have a last will & testaments kit
Hello Angelina,
We appreciate your feedback. Thank you for using LawDepot for your Last Will and Testament.
Regards,
Divine
Customer Support
I purchased this product, am not using the free version.
I called to ask a question, the best i could. And basically the person at the end of the phone said i needed more info (it was about a legal term, the format of the revokable trust, is it common law or statutory trust. They are two different kinds of trust so i figured the question was valid. Anyhow, she basically said since i could not explain further that i needed to talk to a lawyer. Well, if they are providing the trusts, they should be able to know if they are common law or statutory trusts as they have different rules. I felt the person on the phone was unknowledgeable. Now i question the trust completely. Disappointing.
Hello Laura,
To clarify, LawDepot only provides quality general legal forms but we are unable to provide legal advice specific to your jurisdiction. By law, only a licensed attorney in your jurisdiction can assess your facts and provide legal advice such as selecting the best contract for you.
We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Great responce to my not so tecky brain. She gave great instructions and they were spot on. I did get everything done. Thank you
Hello Catherine,
Thank you for the review. We are glad we were able to assist you with your legal document.
Regards,
Divine
Customer Support
Double charged my card! Wont return my money! No way to get a hold of anyone, didnt even use the servce. Stated free when searched, then after filling everything out no chooce for free just pay. Now you have to write at least 100 words or it wont take tbe complaints...
Hello Bruce,
I am sorry to hear about your bad experience. I would like to assist you with your concern.
Please call Customer Service at 1-855-231-8424 Monday to Friday 8am-7pm ET and look for Divine.
Regards,
Divine
Customer Support
The person who assisted me was very helpful and went above and beyond the call of duty to assist me.
Hello Bryan,
We appreciate your feedback. We are glad to know the Customer Service Representative was able to assist you with your concern.
Regards,
Divine
Customer support
They want all your information. You won't ever get rid of the ads. They say free free free! Then you finish filling out online forms and it changes to give us your payment information for a free 1 week trial. Because you went through all pages to fill in your online document before they wanted payment information, they now have all your information even when you cancel out. Guess time will tell whom they sell it to.
Hello Ilia,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information.
We will NOT sell, trade or rent your name or personal information to anyone else. We DO NOT sell, trade, rent or provide outside access to our mailing list at all.
LawDepot® will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.
We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
The website and service are great. The forms are details and easy to use.
But after I tried the free trial, they charged me for couples of months. They did send me a message about the fully access but not about the payment so I didn't know.
I canceled it and asked if customers support can help me to get the refund since I used this website form only once, and got 3 months charges. I could accept it if the customer support told me it was the rule. The lady in Customer service just tried to criticize me for carelessness and lack of responsibility.
Hello Kiet,
I am sorry to hear about your bad experience.
Thank you for your feedback. We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
I was told I could cancel anytime the first month and I would not be charged and I canceled in a week and a half because the school would not accept their document as a legal document and once I canceled I was charged $33 the next day. I called and said I had canceled, why was I charged? The lady said sorry we can not refund you the money because you had it longer than 7 days so we charged you for a full month.
First time landlord here, and the purchase and move in came the during the pandemic and social distancing. With all of this coming down, and my newness staring back at me, I decided to give LawDepot a try. Man, they saved me, big time.
Of course, I had to look up local ordinances specific to my state and county, but I knew I had to do this. Then I needed to a good rental lease agreement that could also contain specific clauses unique to the property. They had an excellent template of it and I came out of this not only keeping myself and my tenants safe, I came off looking like a total pro. Not the case, but fake it til you make it, right?
- I was able to use their Rental Lease Agreement.
- A Walk Through Check List for before and after tenants move in.
- And a standard Lease Agreement with all the most important basics to keep me on track.
My nephew has started to buy rental homes, too. And I've recommended LawDepot to him as well.
I can't say enough good things about them.
Genna Pinnick, San Francisco
Hello Genna,
Thank you for your feedback. We appreciate you using LawDepot for your Residential Lease Agreement.
Regards,
Divine
Customer Support
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello AG,
I am sorry to hear about your frustration.
As stated on the site, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Since as you mentioned you failed to cancel the subscription prior to the end of the Trial week, therefore the charge on your card.
The fees are not based on usage. It is based on access at anytime to create a document.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support