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150 lighter due to card charges dating back months from this company due to a subscription I opted out of the same day I used it- absolute daylight robbery and I used one document. This scam company rely on your card details when you sign up so they can continue to take £29 a month for a service you used once in a day! I have only just noticed 6 months on - I feel sick
I did cancel the same day I used the service and your terms and conditions state the following:
*We will refund subscriptions up to the value of £100.00
*Each document costs a maximum of £39.00
The footprint on this site shows I visited one time in August, yet you took the following payments
£29.00 August September October November December = £145 for a document worth £39.00
How can it be £5.00 per month subscription yet £29.00 a month if you don't cancel the same week you start it?
I suggest your "cancel" button failed me and you rely on this to build your equity to make your business profitable.
I also want to know why you can retain a persons card details and not provide them with a receipt to their registered email so I would have seen this sooner!
So I have paid over £100 for a document worth £39.00
I will be seeking legal advice on this as well as reporting you to your local trading standards office, just because it's legal does not make it any less of a scam - it's scandalous and disgusting!
How do you people sleep at night.
This seller advertised cheap wood as solid oak, with a no quibble 30 day return policy. Not so! He argued aggressively throughout my request demanding I keep chairs that were not fit for purpose and bad quality. I'm now doing a claim to get my money back through court if PayPal do not issue a full refund. He also purchased an item on my seller account purposefully to leave me negative feedback even after I left him positive feedback so it would not affect his business and employees. This business owner is a crook sells cheap nasty furniture which is overpriced and poor quality - avoid at all costs. Save up and go with a reputable company is my advice. I only wish I had seen this site before buying from him.
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Hello Kate,
Our records show that you initially signed up for a 7 day Free Trial Subscription.
As stated on the website twice, renews to a monthly fee of 29.00 GBP after trial ends.
We also sent you an email of the date and time to cancel by.
All of these information were given to you so you would have an informed decision of your purchase. Since there has been no cancellation on file within the trial period, therefore the charge on your card.
Your subscription has been cancelled on Dec 14,2020.
A 29.00 GBP courtesy refund will be processed within 5 business days.
Regards,
Divine
Customer Support