About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
THE SIMPLE WILL WAS A VERY BARE BONES FORM WHICH WOULD SUFFICE UNTIL MEETING WITH AN ACTUAL ATTORNEY. I WAS COMPLETELY TICKED WHEN I WAS READY TO SUBMIT FOR PRINTING AND THEN PRESTO! THE GOOD OLD "NEED YOUR CREDIT CARD INFO IN ORDER TO PRINT" SHOWS UP. THIS SITE JUST TOOK UP MY VALUABLE TIME IN ORDER TO PRODUCE NOTHING. IF IT'S FREE YOU DON'T NEED A CARD. THEY STATE THEY GET YOUR CARD AS "MOST PEOPLE WANT TO CONTINUE USING THE SITE." PUT ON YOUR RUBBER BOOTS IF YOU PLAN ON WADING THROUGH THIS____! BETTER YET, GO SPEND A COUPLE HUNDRED FOR AN ACTUAL ATTY OR VISIT LEGALZOOM.
Nobody should sign up with this company because they are crooks. I signed up for the free trial because I wanted to test a service contract for my business. They said I could cancel anytime. Then when I did cancel the services they charge my credit card $33.00. When I called them to explain the situation the customer service was from some Indian lady that barely speaks English. She said I was out. And there is nothing they can do for me. They lied and said I could cancel anytime but they charge you $33.00 to do so. There are many company's out there so STAY AWAY FROM LAWDEPOT. They will rip you off!
I've had recurring, monthly charges show up on my credit card, and when I called Lawdepot.com, they were incapable of identifying the services or what the charges were for, and the customer service was terrible - hostile is more accurate. STAY AWAY! It is fraud.
Once you complete and save a document, you are unable to edit and change/modify dates or wording. The documents are saved as a pdf, however, the justification scrambles and produces an unusable, unprofessional document. Monica, in customer service was abrupt and unable to assist in providing instructions. I see from other reviews that many have had the same issues with her. I wonder why she is still representing the company? I cannot recommend this site and regret giving them my business.
I m new in business and own a small business. Your service was very help to me. I got familiar to some legal aspects of business and save me some money.
Yvette was so helpful. I was very nervous and she talked me through the entire experience. Very helpful lady!
I am a studrtn of the University og Law and Legal system and i need to find a lot of information and newest things and nivation in codes and so on and your service is quite helpful, so thanks a lot)
Yvette provided me with clear information and online references and more than i was aware to ask. My work was made much easier by this and by her personable approach.
Monica was great helpful and to the point.
2nd woman could use some help with customer help. She knew what I needed but was not helpful. The 2nd time she helped. Also she stated that she would cancel the service and forward an email. Have not received the email as of yet.
Hello Karen,
I am sorry to hear your second interaction with our customer service was not up to our standards and I will be looking into this for you. I do want to let you know that we did cancel your account on July 19/19 and that your cancelation email might have gone into your junk or spam folder.
Regards,
Cynthia Customer Service Manager.
I needed a copy of bill of sale and filled out form. Rep. Promosied me she would email a copy that i filled out form.
I was trying to gather a little more information about their services. Was put through to Monique who copied and pasted the same reply three times about how there was no one available despite the fact that it was well within their advertised working hours. I had a handful of questions about incorporating. No answers just deflection to call their 1800#. I don't want to call. I want a to live chat.
Guess I'll have to call a real lawyer.
Both Linda and Nali (?) were excellent! Very helpful and very patient and courteous. Thank you ladies so much!
I signed up for what I thought was $7.99 for one month for a bill of sale contract. What I didn't know is that it was $7.99/month for one year. It was completely my mistake. I called today (5/20/19) and talked to Eva(?) and asked if it could be cancelled and she said it would be canceled. She is an angel and God will bless her. Thank you so much!
CONFIDENTIAL LEGAL CORRESPONDENCE
Dear Attorney:
My name is Mr. Waheed Alam from Pakistan, Karachi, I am a indigent writing this letter regarding need your legal assistance concerning review my Green Card. On and about June 24,1998 arrived in the United States of America as a Legal Permanent Resident, I own a legal lottery visa system (DV) and get a Green Card. Unfortunately, after three years on June 24,2001, I broke the California law (Criminal Offence, I did not received a fair trial) and I get 6-year State Prison (I had a problem with my room-met, he is from Pakistan). Finally on November 5,2009, the ICE deported me forcefully, back to the Pakistan and when I asked to the ICE Officers who bring me in Pakistan, Islamabad where is my all legal documents?: "the ICE Officer answered me I through out all your legal documents into the Ocean"...
Please I need your legal support to get back my Green Card. In this Great Country United States of America I never get a second chance. Please give me a second chance to build my future (American Dream) and make a better life.
Thank you for your time and I am waiting for your favorable response. Sincerely yours,
Waheed Alam
Hello Waheed,
We provide quality legal forms but we are unable to provide legal advice specific to your jurisdiction. By law, only a licensed attorney in your jurisdiction can assess your facts and provide legal advice such as selecting the best contract for you.
Regards,
Cynthia
Customer Support
I like to Thank yevet for going through the application with me Step by Step and waiting so patiently and going over it with me. And sending the application to my email as well. Yevet, you're awesome!
Being very "computer challenged" I was having trouble completing a Warrenty Deed. I called the help number and Evette was so very helpful. WAlked me through every step.
These guys cancelled my incorporation and never gave me the $500 back after many attempts to contact. Use this service if you like getting stolen from.
Could you refund my money to me and please stop taking money from my account each month. I'm an elderly lady only on a pension many thanks Caroline Renilson *******7234.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie,
I am sorry that you had poor customer service with one of our agents.
When I look into your account and into your edited documents it looks like it is the top of the page that is becoming jumbled. As this is just the name of the tenant and landlord I would suggest not using the editor and going with Change Answers and correcting the names in the original questions. I have included the instruction's below on how to do this.
If you need to access your document:
1. Sign in to your account.
2. Hover on your email address at the top right hand side of the page and click on My Documents from the drop down menu.
3. Click on the document name to open the file.
4. Click the Change Answers icon to edit answers.
5. Save and continue until you get to Parties change the names and click on save and continue.
If you have any further problems please give me a call at 1 866.608.1020 Ext 337
Regards,
Cynthia
Customer Support Manager