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LawDepotReviews 1,961

4.5

About the Business

LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.


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LawDepot Reviews Summary

The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Connecticut
1 review
3 helpful votes
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Misleading
February 28, 2019

I selected 7.99/mo and was charged for the whole year. I called and spoke with Yvette she said this would be canceled for me. I cannot afford this! I thought I was going to be charged $7.99! I need this canceled immediately and my money refunded!

Date of experience: February 26, 2019
Cynthia S. — LawDepot Rep
over a year old

Hello Nancy,

I am sorry for any confusion, we did give you three options to choose how to print out your document. Our records indicate that you selected the 1 Year Pro License which did state that it was $7.99/month prepaid for 1 year. I also see that when you called in on Feb 26/19 we did refund this charge for you as well. Refunds do take up to 10 days to go back into your account.

Regards,
Cynthia Manager Customer Support

Texas
1 review
2 helpful votes
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Lease Agreement
February 27, 2019

Simple to create, covers everything. Will definitely use again and again! Simple to create, covers everything. Will definitely use again and again!

Date of experience: February 25, 2019
Oregon
1 review
1 helpful vote
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Max P Loan agreement
February 23, 2019

I'm still learning how to use this information properly, Looks like to Edit info could be a bid confusing.

Date of experience: February 21, 2019
Illinois
1 review
0 helpful votes
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Quick and easy
January 30, 2019

Just a no nonsense approach which I appreciate very much, very customer friendly worker... I can't say the same for this questionier it made me add more words which were very very very unnecessary.

Date of experience: January 28, 2019
Cayman Islands
1 review
0 helpful votes
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REAL PEOPLE ASSISTANCE!
January 18, 2019

Thought I was spending my dollars for a contract I couldn't print. I finally called the help line, and received an immediate remedy to my problem. The agent was extremely efficient and had a very professional.

Date of experience: January 16, 2019
Tennessee
1 review
2 helpful votes
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Refunded me even after using their services
January 2, 2019

I hope those reading the title above will have some integrity and not take advantage of this awesome folks. I used the services and forgot to cancel the trial before it ended and they still refunded me my money. These guys rock

Date of experience: December 31, 2018
Canada
1 review
2 helpful votes
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Feedback from calling for help
December 22, 2018

I called the Help line, on Thursday Des 20th.
The support I received was excellent, professional and fast service by Yvette.

Thank you

Date of experience: December 20, 2018
Texas
2 reviews
1 helpful vote
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Support on the Confidentiality Agreement
December 1, 2018

The tech walked me through the changes I needed to make on the form I downloaded. This made the experience more helpful.

Date of experience: November 29, 2018
Connecticut
1 review
2 helpful votes
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Lease amendment
November 29, 2018

I couldn't figure how to print out my document. I was able to print it out as you advised in PDF format, which was fine. Thanks for the help.

Date of experience: November 27, 2018
Canada
1 review
2 helpful votes
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Great customer service
November 28, 2018

I had an issues with my account and the matter was resolved within a couple minutes of reaching out to a support rep. Great customer service!

Date of experience: November 26, 2018
New York
1 review
4 helpful votes
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TERRIBLE
November 15, 2018

I SPOKE WITH P BLACK AND EXPLAINED I DID NOT HAVE THE NOTARY PAGE FORMY HUSBAND JOSEPH GAUGHAN. SHE SENT A WHOLE NEW DOCUMENT WITH HIS NAME SPELLED WRONG. WENT I CALLED BACK I WAS TOLD I HAD TO MAKE THE CHANGES MYSELF WHICH I DID BUT GUESS WHAT THAT PAGE IS GONE AGAIN. WHAT IS GOING ON? I'M PAYING FOR POOR SERVICE.

Date of experience: November 13, 2018
Canada
1 review
2 helpful votes
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I forgot to cancel my trial account where my credit card was on file. Once my trial expired, I was charged for the annual subscription. I emailed 2 days after the end of my trial period requesting a refund and they immediately fulfilled my request.

Date of experience: October 31, 2018
New Mexico
1 review
1 helpful vote
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Request for copy of document
November 1, 2018

My printer had run out of ink and I needed to get a lease agreement to renters today. Yvette was kind enough to help by sending me a pdf.

Date of experience: October 30, 2018
Australia
1 review
2 helpful votes
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Locat
October 8, 2018

I haven't signed up yet to make a will with Law Depot but I would like to know if this company are locin Australia or are they Overseas

Date of experience: October 6, 2018
Cynthia S. — LawDepot Rep
over a year old

Hello Raymond,

We are located in Canada but our Australian documents are written to Australian laws.

Regards,
Cynthia

Minnesota
1 review
2 helpful votes
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Easy access but not easy getting to print
August 24, 2018

This is difficult getting up on your phone to print out but the people are nice instructions not clear after you have my money

Date of experience: August 22, 2018
California
1 review
2 helpful votes
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Thank you!
August 23, 2018

Using an older PC while visiting my mom - Linda emailed me the docs I needed and was able to print then save on my iPad!

Date of experience: August 21, 2018
Rhode Island
1 review
1 helpful vote
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Assistance in computer
August 22, 2018

She had a lot of patience and thorough knowledge of my problem. I could not have handled this without her.

Date of experience: August 20, 2018
GB
1 review
2 helpful votes
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Power of Attorney download query
August 22, 2018

Thank you Patricia for explaining how to download my documents which I have now done successfully. I will be recommending LawDepot to friends and family.

Date of experience: August 20, 2018
GB
1 review
5 helpful votes
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Awful
August 19, 2018

Not pleasant. The website is not user friendly. And istill have not been able to download, change or print my document.

Date of experience: August 17, 2018
Michigan
1 review
5 helpful votes
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Print
August 16, 2018

I'm having trouble printing my will. I'm trying to send it to my daughter so she can print it for me, but I can't even send it. Frustrating to say the least.

Date of experience: August 14, 2018