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I signed up for the free trial to see if this would be a good site for a legal document i was looking to create. Turns out it was not. They advertise this company as "free" but after an hour of filling out forms they hit you with your credit card information. Right after i finished reading their terms and conditions I CANCELLED MY ACCOUNT. Don't think twice of it until 5 months later i realized I have been charged $200 over the past 5 months. Charging me when i cancelled my account that's real professional! In addition to this, they are slimey and don't email you to let you know that charges have been made. This company feeds off of peoples busy lives and letting charges fly under the radar. Customer service is also USELESS and will do nothing to help you besides shove their policy of which you "agreed to" in your face. I read the policy and CANCELLED my account right after. Log on to the account today to see it's not canceled! This is the worst company i have ever dealt with. Pure deciet. Stay away from this con company. Oh! And i will be seeking legal action in order to get my money back! Want my money now! REFUND.
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Hello Haylie,
I am sorry if you feel that way.
The trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
There are no charges to the card if the trial offer is cancelled within the seven day trial period.
As you mentioned, you were the one who cancelled the subscription. The site acknowledges your cancellation right away and you would know it has been cancelled.
The cancellation is real time and it will also send you a confirmation email once cancelled.
If you were still billed for all those months, then that would mean you have not cancelled your subscription correctly resulting to charges on your account.
Unfortunately, no refunds will be processed for a Trial Subscription turned to a monthly service.
The Terms and conditions were outlined clearly when you signed up for the service.
Thank you for your feedback.
Regards,
Divine
Customer Support