About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
I signed up for free trial, didn't get one email from lawdepot.ca until the billed me, and then got 7 emails in one day. Had they emailed Me a day before my free trial ended I would of cancelled. They wait to send emails cause until you've been billed to ensure they get one month of fees. Lawyers are the worst. I would not recommend this website due to unethical business practices.
They phished my daughters mobile number out of a free form and tried to get more infos, especially credit card and passport numbers pretending they were from a German Fraud department. VERY SUSPICIOUS! Don't give them any data!
Hello SK,
I am sorry to hear your frustration. I believe you got the wrong company.
We provide Do-It-Yourself legal forms and documents online. The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information. This is the same technology used in transmitting sensitive information by banks, governments, and online businesses such as Amazon.com and eBay. You can check our Privacy Policy available to you on our website.
Again, we are sorry to hear you had that kind of experience. Rest assured, LawDepot does NOT sell, trade or rent your name or personal information to anyone else. LawDepot® will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.
I hope that clarifies everything.
Regards,
Divine
Customer Support
I wanted to download a "free" will kit that this site offered. When I finished they wanted me to pay to be a member or pay $27 for the free will kit. Stupidly I paid $27 on what appeared to be a secure site. I then had over 20 attempts to withdraw money from my mastercard varying from $1.70 to $520. Fortunately I have a block on overseas transfers but had to cancel my bankcard and get a replacement. Someting very suspicious about this website!
Hello John,
I am sorry to hear your frustration. To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information.
We do not attempt to charge random amounts reaching $520 as we do not have any services that cost that amount. We only charge you for the service you have selected on our site and its respective price, nothing else. You may have mixed us with a different company.
We appreciate your feedback. If you need clarifications with your LawDepot account, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
Admittedly it was my fault for not cancelling my subscription - but all other subscription services that I am signed up to will send monthly receipts for monthly payments. Law Depot does not do this and has been charging me for about 2 years :(
Hello Archie,
The receipts of your charges are available for your to access anytime you want on your My Account page. I am sorry if you did not know where to find your receipts.
Customer Support should have been able to assist you with where to find your receipts.
Here's a step by step process on how to access your receipts:
1. Sign in to your account.
2. Hover over your email address at the top right-hand side of the page and click on My Account.
3. On the bottom left corner of the Account page would be View Receipts. Click to open.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
I CALLED TO NOTIFY THEM OF A CHARGE ON MY CARD AFTER I HAD ALREADY CANCELLED. THEY CHARGED MY CARD AFTER I CANCELLED 2 DAYS LATER AFTER I SIGNED UP FOR THE FREE TRIAL. THEY WERE JUST RUDE IN TELLING ME THAT THEY WOULD NOT ISSUE ME A REFUND EVEN THOUGH IT WAS NOT MY FAULT. NO COURTESY AT ALL! THEY ARE THE WORST! STAY AWAY FROM THIS PLACE IT A RIP OFF!
Hello,
I am sorry to hear about your recent bad experience. We will review the call and do proper steps to deal with this situation accordingly.
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
When you signed up for the service, you agreed to this Terms of Use: A. Free Trial Refund Policy
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
We appreciate your feedback and we'll continue to work on our website to improve all areas of service.
Regards,
Divine
Customer Support
Disgraceful scam, don't give them your CC information. Auto charged my card for over $100 without my consent.
Hello Yair,
Thank you for your feedback. I'm sorry for your confusion regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
To get to the end of a supposed FREE agreement and have to put in credit card details and be advised you can cancel is wrong on every level.
Wont try to use them again.
Hello Karen,
Thank you for your feedback. We apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
We appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Wrote affidavit with tools of this site.
After hours of work using phone Page needed to reload.
Everything disappeared
Hello Moshe,
I am sorry to hear that. I understand how frustrating it is to lose a document you put your hard work on. To save your document, you must sign in to your account. It may be that you haven't done that reason why it disappeared. I also suggest working on a laptop or desktop computer when creating a legal document on our site. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
I am a business consultant, I rarely write bad reviews, because as a business owner I understand things happen, many times it is not the business's fault.
HOWEVER, not this time. Rude, horrible customer service Supervisor. Was accusatory, chose to ignore system issues. I felt like I was a battered victim. In the end it was about getting me off the phone as soon as possible and not resolving their error, yet AGAIN. She felt I had NOT called and harassed them enough times to justify a correction on my account, YES SHE SAID THAT? Does not make sense at all. They charged me over $800 in error, my email LogIn would loop, even if I wanted to, I could not use the system, it would not allow me, however, they had no problems charging my account for almost 2-yrs... amounting in over $800 in charges to my credit card and refused to credit any of it back.
1st Time I called they couldn't find me in their system. So I filed through my credit card company, who said I had to talk to them.
2nd Time they were able to get me to log on, but I still couldn't use their service, it would loop me. I wasn't angry at this point, just figured if I was going to pay, then give me access. Requested refund for past charges and tried to log in. This time I could log in, but could not download. I found another company online to use.
3rd Time, I wanted resolution, enough is enough, I have been waiting on them to resolve and still nothing. I was greeted with rudeness and dismissiveness. They FINALLY canceled the subscription I never ordered or was able use. 2yrs $800 in charges to my credit card.
Hello Reina,
I am sorry to hear about the bad experience. I understand how frustrating it is to get denied by the manager with the expected results you wanted. Our records show you had a monthly subscription which we require a cancellation if you did not wish to continue. We have checked all the call logs, email, chat support and no data shows for any communication coming from you about a cancellation request for over two years. You may have called the incorrect company if you say you have spoken with someone and no known issues of our site for the past two years straight that one cannot cancel a subscription from their Account page. The only cancellation we have on file was earlier today, Feb 14,2022. A courtesy refund of $33.00 was approved and will post back to your account in 5 business days. Unfortunately, no other refunds will be provided at this time. We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Instead of refunding my money for the transaction. They charged me a second time. Guy on the phone had said that i had contacted them within the time frame for the refund and that he would refund it. Then another lady "Tina" from customer support said that I did not contact them within the time frame and that it was my fault basically. I have the transaction stamps going through my credit card showing both transactions at (-$40.95) x 2. So instead of even receiving any subscription or refund, I was charged twice for nothing. For a law-based website, this is a joke. The people running the website, only care for your money. They programed a nice app. But if you contact me, I will write a partnership agreement for free.
It won't let me post a picture of my credit statement on here but these are the stamps.
LAWDEPOT.CA *********************
- $40.95
2/11/22,7:03 AM
SAVE ON FOODS #**************
- $23.73
2/11/22,3:43 AM
CENTEX KELOWNA - *******367
- $2.50
2/11/22,12:55 AM
LAWDEPOT.COM *********************
- $40.95
Hello Rodregais,
I am sorry to hear about the bad experience with two of our Customer Support Agents. I have looked into your record and found out that there was only one charge for $40.95 and we have processed a refund which would take 5 business days to post back to your account. I understand you are seeing two charges on your bank statement. It may be that one is a pre-authorization charge and the other is an actual charge or you may have another account registered. In order to assist you further, please provide one of the following to email dgalvez@lawdepot.com:
- Email address associated with this account.
- Order number starting with LWS.
- First and last four digits of the credit card used for the purchase, name on the card and the date of purchase.
Again, we apologize for any inconvenience. We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
The contacts appear well organized, but the odd bug in creating contacts. I paid for a membership and then tried to create a contract., but it wouldn't render the contract after completing all the steps. So I contacted "live chat support, " and "Rebecca" joined the chat. She barely replied and did absolutely nothing to help. The chat stayed open without any word from "her" until she just ended the chat. I was polite and courteous until she disconnected from me without a word of help. I tried again connecting to live help chat. Again "Rebecca" joined the chat and never over replied.
Edit: I emailed support afterwards. They apologized and provided me with what I needed very, very promptly. So that was really good. I've updated my review to reflect that.
Hello Ryan,
We are so sorry to hear about the bad experience you had. This matter is now under investigation and will be dealt with accordingly. We appreciate your feedback as it greatly helps us in improving service.
Thank you for updating your review. We are glad you were assisted promptly.
Regards,
Divine
Customer Support
THIS COMPANY DOES NOT NOTIFY YOU WHEN THEY CHARGE YOUR CREDIT CARD AND THEY WILL NOT REFUND YOU EVEN AFTER IT HAS ONLY BEEN A WEEK AFTER THE INITIAL CHARGE. REPUTABLE COMPANIES WILL REFUND WITHOUT ANY ISSUES. SHADY COMPANIES LIKE THIS ONE WILL NOT. AVOID USING THIS APP.
Hello Susan,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
There are no email reminders for a Free Trial subscription as it was already clearly stated that it is only Free for 7 days. The Terms and conditions were clearly stated as well. Free Trial Refund Policy:
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
I purchased a form which I am pleased with. However purchasing a form also enrolls you is a "subscription" which means they automatically bill your card monthly. Save yourself a headache and go elsewhere.
Hello Katy,
I am sorry for your misunderstanding on the offers on the site. The site explains the kind of services we offer before you decide which service you want to sign up for. A detailed information of your selection was posted before submitting order and your receipt shows your purchase information. After that, a follow up email confirmation was also sent to the email address that was registered. All of these information was provided to you so you would have a detailed explanation of what you signed up for. I am sorry if you failed to read and understand all that. We appreciate you visiting our site and using the documents we offer.
Regards,
Divine
Customer Support
Thank you for your courteous and prompt service! Very prompt response, even on a Holiday. Easier forms to navigate than other sites.
Hello Tammy,
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
We accessed Law Depot for one purpose, and found solutions for many business and personal documents. When I weigh the cost of involving a lawyer for consultations and agreements, against the monthly cost to access the portfolio of documents online, there is no comparison. I have since recommended Law Depot to other business owners, and I consider the subscription cost to be one of the best investments we made this year. I read many reviews that seem to indicate you wanted the one-time for-free document only, and you have been frustrated with the fact you triggered a monthly subscription. I guess my perspective is different, as nearly every month I find I am going back to the website to research how to craft a documentary solution to a business or personal problem. My lawyer charges $150 an hour for consultations, so its nice to be able to do my own due diligence and save the legal fees for when it really counts. As a small business owner, I am grateful for he quality documentation and hands-on user-friendly format of Law Depot. If I choose to cancel my subscription in the future, perhaps I too will find the cancellation process frustrating, but the site has literally saved my business thousands in legal fees and has provided us with credible documentation, contracts, and even corporate filing documents that make us look very professional. Thank you Law Depot.
Hello Gordon,
Thank you for the feedback. There is no hassle to cancel your subscription in the future. There are 4 ways in cancelling your subscription. You can cancel it online, by signing in to your account and on your My Account page, just click Cancel Subscription. You can make use of the Chat support online; Email us requesting a cancellation or simply by calling 1-855-231-8424 Monday to Friday 8 am-7 pm ET. We will send you then a confirmation email stating your subscription has been cancelled. We appreciate you using LawDepot for all your legal document needs.
Regards,
Divine
Customer Support
VERY EASY TO USE. Well i have been using their service and i will be using their service again. Thumbs up for lawdepot.com
Hello Hailee,
We appreciate your feedback. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
My free trial ended today, but I was still charged $35.00 because I canceled at 1pm instead of before 11:15a. Never again.
Hello Rita,
I am sorry for the frustration. To clarify, the renewal is date and time-sensitive. We have emailed you the information when you signed up for the service.
Please check your spam or junk folder if it is not in your inbox. You may call Customer Support for assistance if you have cancelled your subscription the same day as you were billed. They may be able to do something for you. The Customer Support number is 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
So far so good. Well i have been using their service and i will be using their service again. Thumbs up for lawdepot.com
Hello Chloe,
We appreciate your feedback. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
They clearly state that the form you want is FREE. Well, sort of-only AFTER you have filled everything out you MUST give credit card information or you cannot get the form--it's a trial subscription that is technically free, but they hope (my opinion) you will forget to cancel and then get a bill for a month before you realize it. They write on first page, "Create, Edit and Print Your Document in Minutes " and "Once your legal document has been created and customized to fit your needs, it's yours! Save it, print it and share it with anyone you choose."
What they do not say is that you cannot "have it" and it is "not yours" without giving up CC info and opening a trial subscription. I hate bait and switch--I hate this kind of "got ya" promotion and I would not give lawdepot.com a dime becasue of these shenanigans.
Hello Shelly,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
For uninterrupted access to your document, valid credit card information is required when you sign up for a subscription. If you cancel before the trial period is over, your credit card will not be charged.
Please note that the trial period is specific down to the hour of the day. For example, if you signed up for the trial offer on July 10th at 10am, you have until the seventh day at 10am to cancel the offer.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
I download one document from them thinking it'll cost $33 and didn't realize I signed up for a subscription plan. 7 months later I messaged them for a refund and they said no refunds you used our service the whole time. Have a good day and ended the chat on me. Great service.
Hello Arnie,
Thank you for your feedback.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
If you have been billed for 7 months, it means you have not cancelled your subscription as we required. The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pierre,
I am sorry for your disappointment. We did let you know twice through the check out process that it was a monthly subscription once the 1-week free trial is over. We then placed the date and time to cancel your account on the bottom of your receipt page that you had the option to print out. We immediately sent you a confirmation email with your account details and the date and time to cancel in bold print. We followed that up with a second email the day after your first charge.
The customer’s failure to read important terms and conditions or offers does not automatically become our responsibility. Our information is clear, easy to read and repeated in multiple locations for customers to review and understand.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support