LaserShip

Was never delivered, the signature for the delivery was a scribble, we have full video surveillance, no one ever showed, complete scam

Two deliveries, both lost, dropped at the wrong apartment. I had to drive to every building searching. The address was completely ignored.

Last time both of my packages delivered by them were opened. This time it marks as "delivered", but package is not delivered!

They are very unprofessional! This guy pulled in my driveway and threw my package! Very inappropriate and just rude of him

I ordered a package from Bath & Body. The delivery person stole may package. Bad BUSINESS ‼‼ I'm Pissed.

The Laser Shipper company that uses JCP is not safe, they say that they deliver the packages and it is not true, in my security camera there is no evidence that they went to deliver the package.

Delivery was on time and product was as ordered. Thank you will do business again.
The tracking was spot on.

I never heard of this company, until my Walmart order and package tracker indicated my package would be shipped by this company. Package ordered on 12/10 to be delivered 12/12. Went from Georgia to Rochester, NY in 1 day. Has been sitting at the Rochester facility "delayed" for 10 days since, and today it is 12/22! Called the company yesterday and after waiting on hold for 1 hour I got someone! The rep was sympathetic but indicated holiday volume was to blame but they would investigate. Told the rep based on reviews of this company, I was not likely to get my package at all! Terrible service! If they can't find my package by 12/23 they will label it as "lost" and I am to report the loss to Walmart for a replacement. So much for the Christmas gift for my son! Why do the big companies continue to use this terrible company and service?!
Update: Lasership tracking indicated delivered "at front door" on 12/23. THIS IS A LIE! THERE IS NO PACKAGE! We live on a dead end, rural area, 500ft driveway. No footsteps or tire tracks in fresh snow. We were home, the dogs did not bark when someone actually delivers. No one stole it! HOW DOES "LOSERSHIP" STAY IN BUSINESS?! REPORTED TO THE BBB TODAY.

This company was supposed to deliver a package from Urban Outfitters to my home. The package contained several items of men's clothing and was a gift. But the package never got here and there is NO EXCUSE for it. My house number is listed on my mailbox and the front of my home.
This company told UO that they had delivered it to my home, and they also had a photograph of the delivery. Anyone can see that photograph isn't my home, and the order form DID have my correct address on it - not a mistake. My security cameras capture every single vehicle that passes my house, and there was NOT a delivery vehicle that day except for a UPS truck at 10am. LaserShip wasn't even on my road at all!
Too bad Urban Outfitters didn't use UPS this time. They have always been reliable. This was the first time that LaserShip was scheduled to deliver anything to me and they failed miserably. They either didn't deliver it at all, or they delivered it to the wrong address. Either way, it's their failure, and they should take responsibility instead of lying about it. My address is EASY to find for anyone who is looking.
I wouldn't send anything through LaserShip, and I am going to request from all of the online companies that I order from that they not use them to deliver to my address.

After being notify not to leave packages outside they left them
Outside to be stolen while DIRECION FOR DELIVERY OF BOXES IN THE PICTURE AND STILL LEFT THE BOX OUTSIDE wish I could give the 0 stars

How on earth are you still in business? Packages never arrive when you're responsible for their delivery.

Recently we had an order from Macys which apparently they gave to LaserShip rather than UPS or USPS.

LaserShip notified item was delivered at front door on 04/08/2022 at 4:30 PM.

The item was NEVER delivered to us. We live in a single detached home.

We actually were mowing the back and front lawn from 4:00 PM to nearly 5:00PM.
Next, with a spreader we applied a granular bug killer to front and back lawn.
Next, we applied Scotts Turfbuilder to front and back lawn. We finshed around 5:30PM

So we were outside on the front lawn 3 times during this period of time. No delivery.
I called Saturday, but only automated response.
I sent detailed emails.
They kept replying "we investigated and delivery was made".

On Monday I was able to speak to a live person.
I asked if they took photo images of delivery.
She replied if not signature, then we take photo image.
I asked if they took photo image of our house.
She replied there is no photo image.
I asked if there were problems along our route with other deliveries.
She replied there were.

So, our package either delivered elsewhere, or not delivered due to overwork or not delivered and driver kept. There is no other explanation.

So who is responsible? They said ask Macy to send another same item.

So tracking is wrongly marked delivered and Macy (or possibly us) have lost money.
Meanwhile, LaserShip got paid for NON-DELIVERY.

Horrible! Worse carrier! Bad customer service! Horrible! Awful! Throw the whole company away! I'm disgusted