website thubmnail of LaserShip
How would you rate LaserShip?
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North Carolina
1 review
1 helpful vote
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This is the second time I order the same order from Ulta, and never receive either of them. Horrible customer service!

Date of experience: July 26, 2019
Tennessee
1 review
0 helpful votes
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Fast
August 19, 2021

I want thank migel for the speedy service. Very polite. My package wasn't supposed to arrive for another 2 weeks.

Date of experience: August 19, 2021
Colorado
1 review
0 helpful votes
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Not delivered
December 2, 2020

My package was not delivered to me say was sign by FD who the hell is that! Iam trying to call but no one answer very bad service

Date of experience: December 2, 2020
Pennsylvania
1 review
0 helpful votes
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Tracking
August 4, 2021

I been giving the wrong tracking number a week now and I still haven't received my package. I think this is the worst company ever

Date of experience: August 4, 2021
Ohio
1 review
0 helpful votes
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Very bad
July 26, 2021

This is the worst delivery company ever seen, suggest not to use this route for future deliveries, leave a note after making the purchase online, DO NOT SEND BY LASERSHIP DELIVERY COMPANY

Date of experience: July 26, 2021
New York
1 review
0 helpful votes
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They deliver services is pathetic and claim that they try to deliver at the last minute. It's really frustrating l

Date of experience: October 8, 2021
Pennsylvania
1 review
1 helpful vote
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Opted to try them for free two day shipping through Fanatics. Was delivered next day by 5:30pm. So it was a great experience.

Date of experience: December 19, 2019
Michigan
1 review
0 helpful votes
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They didn't deliver my order and it took them 4 days to investigate about it, then sent me an email saying that they delivered it! Liars and thieves!

Date of experience: November 27, 2022
Rhode Island
2 reviews
1 helpful vote
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SUCKS
October 18, 2017

Stopped ordering thru Sephora because of LASERSHIP... unreliable, undependable and you get what you pay for... 1 dollar service

Date of experience: October 18, 2017
New York
1 review
1 helpful vote
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The best
August 13, 2020

Came in one day so happy it is the best website in the whole world I love laser ship Thanks we all love you

Date of experience: August 12, 2020
New York
1 review
0 helpful votes
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After 5 packages delivered through this company and each have been late or wrong address delivered. This company is the least reliable out there.

Date of experience: August 30, 2019
Florida
1 review
0 helpful votes
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LaserShip is by far the worst place to have your packages shipped through. When ordering from a retailer that uses them, I suggest upgrading from standard shipping to avoid shipping through LaserShip. My package was sent to their facility on 04/05/21. It was out for delivery but somehow ended up back at their facility, why? I had been in communication with someone at the office located at 8475 Western Way #160, Jacksonville, FL *******. She continued to give me the run-around about my package. My tracking # states that my package is at their facility. However, no one can locate my package. I finally had enough and asked to speak to a manager. Of course, he was not available, so I was transferred to a voicemail. I did leave a message and have yet to receive a callback. I called back today, 4/12//21, and spoke with another female. She was confused as well about where my package was. A guy came on the line that said he was the manager and proceeded to talk over me as I was trying to get answers, then yelled. "your package will be reported lost, call the seller for a refund or a replacement," then hung up! Really?!?! Are you serious!?! I am very disgusted that any retailer would do business with this company. I need answers as to what happened to my package! The "manager" advised me to call the retailer and ask for a refund or have them reship it. How unfair is that to me as the customer and the retailer? Are the employees walking away with packages and advising customers to reach out to the company for a replacement or refund? Either way, this is sad! This company should be held accountable for all of these "misplaced" packages. I do not see this company being around very long.

Date of experience: April 12, 2021
New Jersey
2 reviews
0 helpful votes
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UTTER INCOMPETENCE
July 31, 2021

They should change the name to Lazy $#*! to better reflect who they are.
WORST DELIVERY SERVICE POSSIBLE.
FAILURE IS THE NORM FOR THESE LAZY, INCOMPETENT IDIOTS.

Date of experience: July 31, 2021
Pennsylvania
1 review
0 helpful votes
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They marked my package delivered last night as of 754 pm. I was home, nothing was delivered! How do you mark it delivered when it's not delivered

Date of experience: September 28, 2021
Florida
1 review
0 helpful votes
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Where is my package?
September 14, 2023

It's been days past delivery where is my stuff? I need to know. I have my tracking but when I put it in your site it's nowhere to be found

Date of experience: September 14, 2023
New York
1 review
1 helpful vote
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Scam
January 4, 2020

Package was loaded at 7:57pm and delivered at 8pm bull$#*! have video showing no delivery that day liars

Date of experience: January 4, 2020
Georgia
1 review
0 helpful votes
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Horrible company. Full of liars and thieves on all levels. Company deserves to be put out of business asap.

Date of experience: August 2, 2021
Virginia
2 reviews
0 helpful votes
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Sucks!
December 24, 2019

No help at all. Called me for address the package never came and won't help on phone and original company phone is disconnected

Date of experience: December 24, 2019
New York
2 reviews
7 helpful votes
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LASERSHIP SUCKS!
June 25, 2018

I would give them zero stars if I could. They lied about delivering two different packages from two different companies. They never came to my home.

Date of experience: June 25, 2018
New York
1 review
1 helpful vote
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Horrible
February 16, 2019

They say they delivered my package but I never got it. Three time amazon used them as the shipper. Three times I didn't receive my packages.

Date of experience: February 16, 2019

Overview

LaserShip has a rating of 1.1 stars from 1,902 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LaserShip most frequently mention customer service, front door and next day. LaserShip ranks 393rd among Shipping sites.

service
754
value
623
shipping
750
returns
449
quality
586
+218