LaserShip

This is the second time this has happened and I don't know why Adidas keeps using them. Lasership is one of the worst. Man, you get some crap email back saying that they're investigation shows the package was delivered. According to adidas, they're supposed to take a picture at the time delivery. They did not. We have a ring camera system that reports anybody in the yard, especially if they come up to the front door. And there were no recordings that day. Adidas acknowledged that they did not take a picture at the time of delivery and then recommended that I call the police. Can I call the police on the lasership? I really like Adidas products. I'll never order from them again because of lasership. Anyone that reads this needs to call their local news and basically bring it up with them. There are enough people that are experiencing the exact same thing.

I know when I see LaserShip is going to deliver something, I have about a 50/50 chance of getting it. Honestly, I'm tired of it. I would rather wait a few days for USPS, or FedEx, or UPS. All of these companies actually deliver to me. LaserShip has sent my stuff to other people. The have claimed delivery only to have the item show up a day later. They are impossible to get a hold of to get this fixed so I'm here, yelling at clouds, trying to figure out how I can never do business with them.

I do not understand how a delivery company can not do their job properly. Everything single time 100% of the time if I am expecting a delivery from lasership it will 100% not arrive. They either show delivered to back door or the photo of the house is not my house nor my neighbors. I live in a townhouse, there is no back door, unless they trying to open my fenced patio and deliver to my glass sliding door that is not the case. It's just horrible. I never wrote negative reviews but this is just unacceptable. Not a single delivery ever makes it.

When I saw that lasership was the company used to ship my very expensive jacket from REI, I was incredibly anxious. They have a lot of bad press and the last time a retailer used a company like them to deliver my package, it hung out in someone's car for nearly a month. I only received it after I filed an insurance claim and no one ever signed for it.
That was not the case here. The package was set to arrive today and it arrived today much to my overwhelming relief. So while what others on here are saying regarding this company are likely true, my experience was a delight.
I can only hope that many others get the same service I did and feel compelled to share there experiences here.

I was home when an order was to be delivered to me. Lasership didn't even knock at the door. They walked up and looked at it and walked away. There are several people that live in my building and we all were home. Now they are refusing to answer correspondence and deliver the order, despite numerous requests. There is no phone number that matches so that you are able to speak to a live person. Nothing.

I ordered something from Freepeople, I tracked the package from the Shop app, long story short. This company hires thieves that falsified the delivery date as delivered in which I have three camera directions on my porch no delivery was every made. Take a look at the ShopApp tracking … Bunch of thieves!

This company lies about delivering packages. I am expecting 2 packages 7 items total from Amazon since yesterday. Tracking from Lasership said there was a delay it will be delivered today by 9 pm. At 8:59 pm I checked the status and what do u know its marked delivered. Check my doorstep no package to be seen. This is not the 1st time I've had this issue with Lasership. I wish Amazon would show who is delivering the package prior to your purchase because I surely would not make the purchase if Lasership was delivering.
LIARS LIARS LIARS

They always say they deliver to your building but never take it to the apartment number. When i get to the unsafe place that they took the picture that the deliveries are done, There is never anything there. In fact i am not sure if its my apartment members that are stealing or their delivery drivers. They never resolve anything even when you call to explain or report a situation. I have stopped ordering from fashionnova because of them and now i am about to stop ulta as well. No one wants to take responsibility of their actions.

They ca make your day go bad in an instance ad kill your hopes if you are planning for a delivery.

TL; DR: My package shows "delivered," but I never received it. Lasership customer service was useless. I hope the driver looks terrible in my new yoga pants.

I was surprised when the Old Navy package I was waiting for tracked as delivered. I'm working from home these days, and my home office overlooks the front of my house. I either hear or see my deliveries.

I contacted Lasership customer support via their "contact us" form and received a response 3 days later that basically said, "we acknowledge you think your package is missing. Contact your seller." Super.

FYI: If you have a missing UPS or USPS package--they provide much better support and (gasp) even additional information!

Anyway, this is my first experience with this company -- and hopefully the. Last. Old Navy resent my original order. I mentioned "Lasership" and the customer service rep sighed knowingly and promised to send my replacement package via UPS.

Received a text stating package was delivered in person lies when I looked it was not at my door nor around the building. When upon calling only automative. Pretty sickening this place should be shut down

I received two delivery dates which is a huge red flag. Good thing for cameras which showed no one stepped foot on my porch or delivered anything to my home 24 hours before AND after the said delivery date. I completed the required form to have my undelivered package investigated. Well, their investigation consisted of "our records indicate the package was delivered." Really? How did you figure that outm awful. Not sure how they even got 1 stars. Awful.

I don't even want to leave one star because they don't deserve it. My package was missorted, delayed, then returned to sender. No notifications, tracking doesn't update in a timely fashion. Claimed to have attempted delivery several times (didn't, i have cameras) The customer service is beyond terrible. Not only are they extremely unhelpful, they'll straight up lie, don't understand business days, and disconnect chats. If you email, you won't get a response. If you're thinking of ordering and the company uses lasership, let me save you a headache, just don't.