LaserShip

I've noticed an increase in online sellers using LaserShip and since November of last year I've received ONE of the eight shipments meant to arrive. ONE. They all "get lost" at the facility 15 miles from my house. No one ever has any answers and then the seller has to issue a full refund. Smells like either an insurance fraud scam or just straight up theft.

What are LaserShip employees doing with all those "lost" items I wonder?

Unlike a lot of other users, I've had nothing but positive experiences with Lasership. I frequently get them for my Amazon same-day or one-day packages and I've never missed a package.

In fact, one of their workers used to call me before she delivered my same-days to make sure I was home. We eventually moved to texting which was so convenient. Very nice people.

The other reviews sound like how I feel about the Post Office--Utter trash.

I live in a condominium on the 5th floor. Luckily I work from home, everytime LaserShip is delivering a package it gets lost or delivered outside my building. They don't call or attempt to actually properly deliver any item, not sure why merchants keep working with this incompetent company. Hottopic and Lunchbox should stop working with LaserShip.

Can you imagine delivery delay, delivery suspension, delivered package to the wrong address. All these things happened together in just one f**king delivery. And after 10 days since the label was made and countless times talking with customer service, I still didn't get my package, if I could give a negative rating score, I'll definitely do it.

First, any company that uses the, will NEVER have my business. Both Summit Racing and Babylist tried to send,y orders through them. Every time, the tracking info says 'waiting for supplier' or just states 'exception - we are looking for your order'. Laser ship always says the order delivery date is the one originally promised... even 10 days after the fact. Summit had to overnight large heavy items that Lasership lost. I pulled all my business until they set my account t to UPS only. I didn't know Babylist used these fools too... or I would have never purchased from them. Avoid at all costs

PLEASE! Stay away from using this shipping company... and If your vendor uses it, it's best to cancel your order. What an awful experience. Athey lost my package valued at $170 when I reported it the did a so call "investigation" that lasted a day. They don't give you any updates... this company is a robbery and needs to be put out of business. I'm starting to believe the employees are the ones stealing the merchandise. Consumers be aware!

A simple Google search of LaserShip reviews will tell you all you need to know about the shipping service. Heck, their BetterBusinessBureau page has a 1/5 rating from more than 500 reviews. How so many retail giants continue to utilize these frauds is astounding to me. I had a package marked as out for delivery one morning. Twelve hours later, it was said to have been delivered to my door. I checked my door within 10 minutes of that update but found nothing. Even better, I have a Ring on my door, so to say that it was delivered is nothing but a lie. Like so many other complaints have stated, either the couriers they use are completely incompetent or, more likely, those couriers are simply thieving packages while marking them as delivered, and they're doing it on LaserShip's dime at that. Save yourself the nightmare and avoid any company that utilizes these idiots at all cost.

This company is crap. Customer Service based on Europe, don't see what in reality happens in facilities. Drivers works as Self-Employed subcontractors. They recently not received right payment so they snatch the goods. Facility staff do the same. LaserShip steal every second package from Nike, Adidas, Walmart but packages from Fashion Nova is most wanted. Customer loosing money, time and nerves. Sellers loosing customers and good reputation. Owner this crap shipment company is a thief as his employee.

I've been trying to get my package for 3 days now. Tracking says it's out for delivery. Hours later they'll say they tried to deliver and will try again. They don't contact you like you asked. If I had a time frame to be home to receive it would be great. Just leave the package outside sheesh. Customer service is trash. LaserShip and OnTrac are trash. You don't know whose delivering your stuff. I live in an apt complex and see cars in and out all day. Do better with your communication. I'm going to pay extra to get it delivered by someone else. I'm done.

Never order anything from a store that uses this shipping service! Either your item will not be at the location where your email says it was left! That's because they don't actually leave your bag at your house at all! The drivers steal your items and probably never even go to your house. Also if your lucky you might receive an empty bag in your mailbox with no item inside because it's been ripped open and items were stolen! I cannot believe they let these thugs deliver packages. After all these complaints you'd think this company would do something about this problem, instead this shipping service is going to go completely under real quick if this keeps happening to people!

Claimed a packaged was delivered to our doorstep from Sephora. We were home and I have 2 barking dogs. The package was never delivered. Unfortunately, several of the items I ordered are no longer available. Lasership has not responded to my inquiry, other than sending an auto response. Apparently they pay poorly and don't screen their employees. They have been getting away with this for years. No one holds them accountable. UPDATE: 6/1/20 - my original package was delivered with my replacement package. Amazing that when I complained that it was not delivered to my doorstep on 5/24/20, as stated in their shipping detail, the package appeared the following week. Why make people go through this? On a side note, my daughter was happy to receive the Sephora replacement items (yes, I called and paid for them).

I hate that these companies use Lasership. Everytime I make an order & I see its this company. I automatically know its going to be late or go missing ‍ I'm currently waiting on 2 packages that ofcourse they chose to use Lasership. They are both 5 days late & have been sitting in their warehouse. Which is less than 10 mins from me. But I cant pick it up. I just had Walmart replace a order that was shipped thru them. The replacement came days before the original order. If I could give this place minus stars. I would They suck!

What kind of company leaves packages laying against the pole of a mailbox right on the road where people can steal it! And at 10:30 at night no less! I am usually in bed early for work but had off this particular night and got the email and went and checked And sure enough it was at the end of my driveway by the mailbox. My driveway isn't even that long! I called customer service and the man obviously didn't give two $#*!s and hung up on me. This company needs to be shut down! I promise you the good reviews on here are people being paid to say what they say. I'm infuriated there is nothing more I can do to prevent this from happening again.