LaserShip

The driver NEVER enters our gated community to deliver to homes, they leave packages outside gate which is on a busy public highway. Neighbors are kind enough to bring to correct address. There is a phone with names listed for calls to residents for gate access but LS drivers don't use it! If I could give less than one star I would!

Their service is terrible. Even if you're not home, they don't leave your packages in front of the door. Then they post saying they made an attempt delivery, and take your package back. Also it's not the first time it's happened, do better ‍…!

Fashion Nova uses Lasership and this is the worse delivery service. They don't give you a choice. But they take your money fast. I love the product but not the customer service. So they've lost a customer due to poor shipping choices. There's too much package stealing these days not to know when your package will arrive. I've had 4 delivery dates with lasership and no deliveries. Why choice a service with such horrible rating. ‍

Hi, first of all just wanted to say thank you for delivering my packaged today despite of having some issue. But very disappointed because it shows that it was delivered to me directly and showing supposed to be my signature on it but I didn't received it personally. It was placed by the gate and the box has dent to it. It damaged the items inside the box. You guys can do a better job. I have some pictures to show as proof below.

Absolute garbage they throw your stuff out in the middle of nowhere it gets stolen and they don't even respond for it where they come from they probably came out of the crackerjack box because nobody's ever heard of them don't trust them with your packages at all unless you're delivering trash or phone books that can be thrown and nobody cares

Literally every single time I've had a package delivered by them (usually shipped from old navy), they leave it at the wrong address! My address number is very clear and visible and they'll leave it down the street, around the corner, etc. Absolutely ridiculous. As soon as I see a package has been "delivered" in my email, I have literally run around my whole neighborhood searching for it. Unreal.

They don't care about your packages. I have received 1 of the 8 packages they have delivered from Old Navy, ONE. They deliver to the wrong address every single time. They throw it on the ground in the rain. When your package is lost They tell you to call the seller. Ive told them repeatedly the gate they leave it at is not mine. Please stop using this company and put them out of business.

I don't know how this company works. As a customer, I put all my information there to know where and when my package would arrive. No text message nor email notification was sent to me, it said delivered, and no one in the house knew that somebody coming. Just realized when I check the tracking order, it said delivered, but no package left.
It's disgraceful, either the carrier or just the company doesn't; care about the package they're carrying.

I wish I could do a zero star. Horrible customer service. The delivery man threw my package about 15 feet to my doorstep. The picture of the delivery is where he threw it from. He then proceeded to do a U-turn on my street and drove over my front lawn. All of this was caught on video. At one point all four tires were on my front lawn. I called customer service to file a complain and then sent a message. Never heard back from them.

This has got to be the worst company ever. I don't understand why Amazon keeps using them. When Amazon uses their own people I never have a problem but whenever it's lasership never arrives. They say they delivered the item but I'm pretty sure they are stealing. As soon as I get notified the package has been delivered I go check and nothing there. Terrible company.

I purchased some merchandise a week to two weeks ago. The package stated it will be delivered by Wednesday, which is today. The delivery company stated that they delivered my package Monday at 12:35 a.m. I called the company, they have no pictures that it was delivered or nothing. Someone stole my clothes and sold them or is wearing them and I have a trip that I was getting ready for. The merchant is making me wait 72 hours after delivery to move forward. This delivery company has been a big inconvenience to my life. I don't know why the merchant chose them. I definitely do not recommend these thieves. They will say your product is delivered and you won't receive it. They need to have honest human beings working for the company. I hope this helps someone choose wisely. I'm currently pending investigation on these people.

Second time they said a package was delivered but never was. I'm sure they have their hands in the cookie jar and that's why the packages never make it to you. Be wary of them and never use Lasership if at all possible.

I have had nothing but issues from this company. The first delivery I ever got from them was a glass bottle that the driver decided to throw out the window of his moving vehicle. This time they say they delivered my package but they haven't; this after saying they needed a gate code. I have no gate on my property, it an open driveway with a huge open yard. I have no doubt the have stolen from me! Nordstrom needs to use a different shipper!

Lasership is the worst delivery service. They are days late delivering. They are so lazy. The delivery is never to your actual door or porch. If it's storming you can guarantee the delivery will be left in the bad weather. Our boxes are damaged. Ripped open. Our food is thawed out.
I don't order from places that use lasership but businesses don't always tell you who they are using. If lasership delivers i don't order from that company again
Its not worth the headaches

Well I had a order with Nike from the Nike app. I ordered a pair of mismatched Jordan 1 low se on March 31,2021. Well my order was preparing shipment until April 8,2021. And estimated delivery was April 12,2021. Somehow my package is given to lasership and my heart dropped I was scared but I had no issues at all and carrier came to door took pic and knocked on door. I guess I got lucky someone actually cares about what they do. My shoes got here at 10:00am April 12,2021 today

I get a perishable food order weekly. The food company started using LaserShip 4 weeks ago and that is when my problems started. The first two weeks they left my order roadside even though they say it was left at my front door. I contacted customer service each time and after the second week the head of customer service called me and told me not to worry because he was going to fix this issue personally. Well he did a nice job! The last two weeks they didn't deliver the package at all! The food company said that LaserShip was too busy. Sorry! I have left messages for the head of customer service numerous times but he has never contacted me. I am going to switch food companies to one that doesn't use LaserShip because I really have no choice.

There was only one attempt to deliver my package which was on a Sunday. I called on Monday and gave detailed information and was told my package would be taking of hold. I have talked to 5 different people which 1 called me from the Memphis branched. Still a week later and it's still on hold and I'm waiting on a called back. This is the worst delivery service available and I HOPE companies stop using them. They are not reliable!

I have notice many companies are using this carrier. Hungry Roots food service uses this carrier and my food orders are never on time. I have orders arrive a day or two later and the packages are warm where the food is no longer edible because the ice packs have melted. Today I track my shipment from Fashion Nova and it was scheduled to deliver yesterday, however the label is showing that it was created but not shipped. Im under the impression that the driver forget they have packages get home and then deliver the next day.

Nearly every order from LaserShip disappears into thin air or shows up as never picked up (despite various sellers marking items as shipped). If it does arrive expect package(s) to be damaged or delivery instructions not followed. Any company who uses them usually has to refund or reship via a different carrier. Someone should run a sting and use AirTags to find out where all these thousands of missing packages are going. Something is off about this shipping company.